SAP EarlyWatch Alert Overview

SAP Active Global Support

SAP AG

Agenda SAP EarlyWatch Alert What is the SAP EarlyWatch Alert? Executive Summary Benefits Data Transfer Value Proposition Difference SAP EarlyWatch Alert / SAP EarlyWatch Check Monitoring Content Service Procedure Sample Report with Explanations Prerequisites
SAP AG 2007, SAP Active Global Support

What is the SAP EarlyWatch Alert

What is the SAP EarlyWatch Alert?

Important technical data (Service Data) are extracted on the system for which a EarlyWatch Alert Check is processed and are transmitted via a remote connection to your Solution Manager, where the data are processed. For your convenience data can also be transmitted to SAP directly and processed in SAP internal service system. The data transferred includes only technical data with non sensitive content, which is transparent and manageable in transaction SDCCN. The processing system analyzes this data and provides a clear overview of the results in a report. Keeping total cost of ownership low and the performance of your SAP solution high is a tremendous value to your business a value delivered by SAP EarlyWatch Alert.

SAP AG 2007, SAP Active Global Support

Executive Summary

SAP EarlyWatch Alert

The SAP EarlyWatch Alert:
Identifies potential problems at an early stage Prevents bottlenecks
- React to issues such as bottlenecks before they become critical - Know what is affecting the performance and stability of your solution

Monitors the following regularly and automatically:

-

The performance of SAP systems Essential administrative areas of SAP systems Greatly minimize the risk of downtime

The value of SAP EarlyWatch Alert:

Reduce TCO by knowing what is affecting the performance and stability of your solution The underlying concept is to ensure smooth operation of individual SAP systems by keeping you informed of their status and allowing you to take action, before severe technical problems occur
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SAP EarlyWatch Alert: Benefits 1/4

What are the benefits for the customer?

The regular transmission and evaluation of performance and configuration data serves as a basis for identifying potential irregularities in customer systems at an early stage. SAP EarlyWatch Alert offers the customer a proactive service that makes it possible to identify standard problems before they turn into acute problems. Suitable countermeasures are recommended in the resulting reports.

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SAP EarlyWatch Alert: Benefits 2/4

What are the benefits for the customer?

The availability of up-to-date data makes it easier for SAP support staff to solve acute problem messages and significantly speeds up the problem processing procedure. This results in even greater efficiency in SAP's support activities. The results of the SAP EarlyWatch Alert are the basis for other SAP services such as the SAP GoingLive Functional Upgrade Check or SAP EarlyWatch Check.

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SAP EarlyWatch Alert: Benefits 3/4

What are the benefits for the customer?

With SAP EarlyWatch Alert, the data collection and transfer for all remote sessions can be done automatically. the EarlyWatch Alert informs the customer about problems with the data collection.

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SAP EarlyWatch Alert: Benefits 4/4

What are the benefits EWA in SAP Solution Manager?

If you display the EarlyWatch Alert in SAP Solution Manager, you benefit from: Higher availability of graphics (on SAP Service Marketplace only a limited selection is available) Concise, central administration, and archiving possible Summary of EWAs and selection of content via Service Level Reporting

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SAP EarlyWatch Alert Data Transfer CUSTOMER

RF C Da ta t

Satellite Satellite System System

ra ns fer

SAP Solution Manager

Satellite Satellite System System

RFC Data transfer

er sf n tra

SAP Service Marketplace

C RF

a at D

Satellite Satellite System System

Alternative RFC Data transfer

SAP recommends to activate EWA when you connect a SAP system (Satellite system) to your SAP Solution Manager
SAP AG 2007, SAP Active Global Support

SAP EarlyWatch Alert compared to SAP EarlyWatch Check

What is the difference between SAP EarlyWatch Alert and SAP EarlyWatch Check?
The SAP EarlyWatch Alert is an automated tool provided by SAP to be run weekly. By using this tool, you can monitor the performance and the administration of each SAP system in your solution landscape. The automatic checks carried out in the EarlyWatch Alert are being developed constantly. Depending on the status of your system, the SAP EarlyWatch Alert will trigger further services such as the SAP EarlyWatch Check. The SAP EarlyWatch Check is normally performed over a remote connection by a technical service engineer. During the service your system is being analyzed. The service engineer will also diagnose particularly complex problems and develop solutions.

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EarlyWatch Alert (EWA) and EarlyWatch Check

Satellite System SAP Solution Manager SAP Support

1
Send EWA Data Implement recommendations

3
If red rating automated forward to SAP* Check red rated EWA Report

Collect Data

Process EWA Data Check EWA Report

2
Implement recommendations Deliver Services (for example Early Watch) Contact Customer

SAP Solution Manager

Contact Customer and create Service Plan

5
Customer

4
SAP
* forward also in case of initial connection and every four weeks

SAP AG 2007, SAP Active Global Support

SAP EarlyWatch Alert Content

System Configuration Performance Overview Workload Distribution SAP System Operations Hardware Capacity Database Performance Database Administration Trend Analysis

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Content 1/4

System Configuration
To ensure optimal support of your SAP system, SAP EarlyWatch Alert checks: Hardware Configuration Software Configuration

Performance Overview
The performance of your system is analyzed with respect to the average response times and total workload. SAP EarlyWatch Alert: Checks the current workload Identifies the 15 transactions with the highest total response time Provides a history of activity and average response times

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Content 2/4 Workload Distribution

The performance of your system is analyzed with respect to workload distribution. The SAP EarlyWatch Alert shows: Database load distribution at different times of day Typical database load peaks

SAP System Operations

Your system is analyzed with respect to daily operation to detected problems that may impair system operation and stability. The SAP EarlyWatch Alert checks: The number of update errors For large or rapidly growing tables If the maximum number of jobs in spool is reached The size of the batch input Log Files For program errors (ABAP Dumps)
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Content 3/4 Hardware Capacity

The SAP EarlyWatch Alert checks your SAP System for: Potential CPU bottlenecks or Memory bottlenecks

Database Performance
The performance of your system is analyzed with respect to the database performance. The SAP EarlyWatch Alert checks: Locally managed temp tablespace If database parameters follow standard recommendations

Database Administration
The SAP EarlyWatch Alert checks: Database growth levels Tablespaces that may overflow in the near future

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Content 4/4

Trend Analysis
This section contains the trend analysis for key performance indicators (KPIs). Diagrams or tables are built week by week after activating SAP EarlyWatch Alert. The diagrams or tables show the development of: System activity Response Time System Operating Hardware Capacity

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Sample Report with Explanation

To help you understand your SAP EarlyWatch Alert report, refer to the sample report. It is located in the SAP Service Marketplace at www.service.sap.com/ewa Media Library

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Prerequisites 1/4

The main prerequisites for using SAP EarlyWatch Alert are:

A remote connection between your SAP component and your SAP Solution Manager. Your SAP System must be of minimum release:

any SAP Netweaver or SAP WebAS in case of ABAP stack

J2EE Engine 6.40 in case of Java stack release 3.0D for SAP R/3

For ABAP stack: requires monitoring jobs ot be configured correctly - check by implementing SAP Note 69455, running report RTCCTOOL and following instructions for Java stack: requires Solution Manager Diagnostics to be setup and implementation of SAP Note 976054

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Prerequisites 2/4

Set up the Service Data Control Center ( SAP Note 763561)

The Service Data Control Center SDCC(N) is a service tool that provides an overview of the planned service sessions. It carries out the data collection in your SAP System. This data is then transferred to either your own SAP Solution Manager system or SAP. SDCCN is contained in all versions of ST-PI since ST-PI 2005_1.

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Prerequisites 3/4

Activate SAP EarlyWatch Alert

include your SAP system into a solution in your SAP Solution Manager. This will trigger the first session. to send EarlyWatch Alert data directly to SAP follow SAP Note 207223

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Prerequisites 4/4

Address special considerations for certain SAP components (for example SAP BI, SAP SCM), database platforms and R/3 releases.
Important Notes Please find here most important notes for service preparation:
SAP Note 91488 - SAP Support Services: Central preparation note SAP Note 976054 SAP EarlyWatch Alert for non-ABAP components SAP Note 144864 - SAP Remote Services: Technical preparation SAP Note 69455 - Service tools for Applications ST-A/PI (ST14 & RTCCTOOL) SAP Note 207223 - Activating the SAP EarlyWatch Alert

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Additional Information
For additional information, visit the SAP Service Marketplace at www.service.sap.com/ewa
Click Media Library, PDF file Sample Report with Explanation

SAP AG 2007, SAP Active Global Support