Mr.

Robert Henriques, Acting Manager United States Postal Service, Paddock Branch 4545 SW 60th AVE Ocala, FL 34474-4301 COMPLAINT: Contract Postal Unit (CPU), Countryside Koni D. Updyke, PTS, Yours Truly Cards & Gifts, Inc. 8449 SW Highway 200, Suit 137, Ocala, FL 34481-9693 Dear Mr. Henriques:

May 8, 2012

This is a complaint against Koni D. Updyke and CPU Countryside. As a result of Updykes unprofessional behavior, I opened an account with United Parcel Service (UPS) as a trial to replace the substandard service provided by CPU Countryside. This letter to you is the first sent with my new UPS account. On the morning of May 1, 2012, while buying postage and mailing a letter at CPU Countryside, my transaction was interrupted by another CPU employee named Sue. While I was standing at the counter, Sue interrupted my transaction, twice, stating that she needed to speak with me. It was apparent that Sue was angry about something. After completing my business, while I was still inside the CPU, Sue made unfounded accusations against me, and threatened to bring a lawsuit against me. Apparently Sue was angry and upset over statements that Koni Updyke falsely attributed to me about Sue. Sues anger, and her threat of litigation against me, is apparently related to an earlier transaction at CPU Countryside. On March 13, 2012 I bought Priority Mail postage, with Delivery Confirmation, for an item mailed to Mary Alice Gwynn in Delray Beach, FL. (Exhibit 1). Sue processed the transaction and provided me a receipt. (Exhibit 2). I read the receipt the next day while I scanned it to PDF. That is when I noticed the receipt showed $0.65 for cash paid which is not accurate. The actual cost of Priority Mail postage, with Delivery Conformation, was about $6.00. According to Track & Confirm, the item was delivered March 15, 2012. (Exhibit 3). A few days later I asked Koni Updyke why my receipt showed $0.65 when the amount I paid was about $6.00. Updyke was defensive, and refused to provide me a correct receipt. Please note the time of the transaction on the receipt: 10:29:48 AM. (Exhibit 2). This corresponds to the acceptance time shown on Track & Confirm: 10:30 AM. (Exhibit 3). Prior to this incident Sue provided me excellent service during every transaction at CPU Countryside. Over the years Sue had voluntarily disclosed to me details of her personal life. Sue told me that she had been a career postal employee since graduating high school, but became disabled and left the Post Office. Sue appears emaciated, and often complains that she is in pain, making her claim of disability believable. Still, I do not understand

Mr. Robert Henriques, Acting Manager United States Postal Service, Paddock Branch

Page - 2 May 8, 2012

how Sue could work while disabled at CPU Countryside, since she left a job at the Post Office over disability. My knowledge of Sues disability status is admittedly incomplete. Concerned for Sues privacy and well-being, I asked Koni Updyke in confidence why my receipt showed $0.65 when the amount I paid was $6.00. CPU Countryside has close quarters, and I thought it prudent to discuss this matter in private, to avoid inadvertent eavesdropping by others. Therefore I spoke with Updyke outside the front door of CPU Countryside. I stressed to Updyke that Sue always provided excellent service. Updykes explanation about the inaccurate receipt was not credible. Updyke speculated that Sue mistakenly provided a receipt for $0.65, rather than a receipt for $6.00, because the correct receipt somehow fell behind the counter. Updyke did not provide, or offer to provide, a corrected receipt, and dismissively laughed about the matter. It appears that Koni Updyke did not maintain my confidence, and instead maliciously told Sue that I accused her of stealing money from CPU Countryside. As a result of Updykes dishonesty, she has created a hostile environment at CPU Countryside between me, Sue, and other employees. This calls into question Updykes judgment and veracity. Koni Updyke also showed negligent disregard for Sues welfare. Sue became quite upset when Updyke falsely attributed comments to me about Sue. Updykes false statement, that Sue stole money from CPU Countryside, likely aggravated Sues disability and caused her emotional distress. When I tried to explain the truth to Sue on May 1st, she was too overcome with rage to discuss the matter calmly. Koni Updyke behaved as though she had no role in the matter, and supported Sues incorrect assumptions. Updykes subsequent behavior added to the hostile environment at CPU Countryside between me, Sue, and other employees. CPU Countryside is located in the back of a small card and gift store, Yours Truly Cards & Gifts, Inc.. Yours Truly also sells non-post office boxes and shipping supplies which compete with Post Office products. The website of the Florida Division of Corporations shows Koni D. Updyke is PTS of Yours Truly Cards & Gifts, Inc., 8449 SW Highway 200 Suit 137, Ocala, FL 34481-9693. (Exhibit 4). Yours Truly also sells lottery tickets. Other problems and issues at CPU Countryside include: Koni Updyke complained to me about the cost of postage labels, and refused my request to use a postage label to establish the date of mailing on a letter I mailed at CPU Countryside. This is not an issue at the real Post Office. Koni Updyke has been evasive on departure or cut-off times for mail leaving CPU Countryside going to the real Post Office. This causes confusion in determining the actual mailing time of items mailed from CPU Countryside. Koni Updyke requires a $5 minimum charge for postal services paid using debit or credit cards. This is inconvenient when I do not have extra cash on hand. In contrast,

Mr. Robert Henriques, Acting Manager United States Postal Service, Paddock Branch

Page - 3 May 8, 2012

the real Post Office accepts cards for any amount, a fact I personally confirmed with career postal employee Terri at the Paddock Branch May 7, 2012. Employees at CPU Countryside are not as experienced1 as career Post Office union employees. There appears to be high employee turnover at CPU Countryside. Items scanned for tracking at CPU Countryside do not appear as quickly on the Post Office Track & Confirm system as items scanned at the real Post Office. Since many of my items mailed have tracking numbers, this was an issue that caused me to primarily patronize the real Post Office, even though it was a 16+ mile round trip.

Because of the foregoing, some time ago I curtailed my use of CPU Countryside. But now that Koni Updyke has created a hostile environment for me, and Sue has threatened legal action against me, I can no longer use CPU Countryside, or remain silent. Koni Updyke has wrongfully interfered with my use of the United States Mail. I have no confidence in CPU Countryside or Koni Updyke to act as an agent of the U.S. Postal Service. In my opinion Updyke is a dishonest and malicious person. As a result of Updykes mendacity, I have been threatened with a lawsuit. The threat of litigation puts me in fear, as it would any reasonable person. Even a baseless lawsuit can bankrupt a person, and inflict significant emotional distress. In addition, as of today, Updyke has not provided me an accurate receipt for my Priority Mail postage of March 13, 2012. Because of the foregoing I can no longer patronize CPU Countryside. Proximity is the only reason I patronized CPU Countryside, which is located closer to my home than the real Post Office. But the UPS Store is closer than CPU Countryside, so yesterday I opened an account with United Parcel Service. (UPS). I learned that all UPS Ground service in Florida is automatically delivered next day without the cost of Next Day Air. This is due to the design of the UPS network. Priority Mail within Florida takes 2-3 days. The UPS Store, 1.7 miles distance from home CPU Countryside, 3.0 miles distance from home U.S. Postal Service, Paddock Branch, 8.3 miles distance from home The mileage savings alone is significant. At one point I went to the Paddock Branch Post Office six days a week, which amounts to 100 miles in travel. Since 2005 I have mailed thousands of letters and parcels. I realize that the few thousand item I mail are trivial to the Post Office. But this amount of business is significant, I believe, to the local UPS Store, which I have used occasionally since it opened in 2005. On May 7, 2012 I spoke by telephone with Paddock Brach supervisor Terry about this matter, and how to arrange pickup of undelivered items. When I am not home to accept an item that requires signature, and a notice is left, I want to pick up the item from a location other than CPU Countryside. Please advise how to arrange this accommodation.
1

Sue is the exception. Sue is knowledgeable, efficient, and friendly - at least she was in the past.

Mr. Robert Henriques, Acting Manager United States Postal Service, Paddock Branch

Page - 4 May 8, 2012

As you know, the Post Office is authorized by the United States Constitution. Benjamin Franklin2 was the first Postmaster General, in Philadelphia, my home town. My cousin is a career postal employee. The Post Office helped America succeed from the beginning. In my view CPUs are a threat to this great tradition. Privatization is not always the best answer to vital government services. The likes of Koni Updyke, a small-minded gossip, denigrate the Post Office. Ideally the U.S. Postal Service will eliminate CPU Countryside and open a real Post Office at this end of SW200 Ocala. If not, the Countryside franchise should be awarded to a competent person. Kindly investigate this complaint. Please advise me on the pickup of undelivered mail at a location other than Countryside. Thank you for your consideration of this matter. Sincerely,

Neil J. Gillespie 8092 SW 115th Loop Ocala, Florida 34481 Telephone: (352) 854-7807 Email: neilgillespie@mfi.net Waiver of confidentiality. I hereby waive confidentiality and ask that this information be used freely to the benefit and improvement of the U.S. Postal Service. Enclosures cc: Mr. Patrick R. Donahoe United States Postmaster General U.S. Postal Service 475 L'Enfant Plaza S.W. Washington DC 20260 Mr. Guy Cottrell, Chief Postal Inspector U.S. Postal Service 475 L'Enfant Plaza S.W. Washington DC 20260 Mr. Rob Strunk, Clerk Division Director American Postal Workers Union, AFL-CIO 1300 L Street, N.W. Washington, D.C. 20005

Ben Franklin also founded the University of Pennsylvania, my alma mater.

u.s. Postal 5ervice"'Oelivery Confirmation'"Receipt

Postage and Delivery COnfirmation fees must be paid before mailing.
11"'-'- ---' -- -- '-- .

Mary Alice Gwynn 805 George Bush Boulevard

Delray Beach, FL 33483

POSTAL CUSTOMER:
Keep this receipt. For Inquiries: Access internet web site at

www.usps.com
ONE

or call1-8QO-222-1811

~
PS Form 152. May 2002

(POSTAl. USE ONLY)

orlty MaU"5ervIce

First-Class Malfparcel
(See Reverse)

DPackage ServIces parcel

============================================

YOURS TRULY CARDS and GIFTS INC 8449 SW State Rd 200 Ste 137 Ocala. FL, 34481-9693 116602-B004
03/13/2012 10:29:48 AM
============================================

Sales Receipt Product Description 65c Dogs at Work Total Cash Thank youl Blll#: Clerk: 1-13168-1-2678797-2 WINDOW1 Sale Qty
1

Final Price $0.65 $0.65 $0.65

All sales final on stamps and postage.

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Label/Receipt Number: 0311 0240 0001 8153 1316 Expected Delivery Date: March 15, 2012 Class: Priority Mail

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Service(s): Delivery Confirmation Status: Delivered

Your item was delivered at 12:44 pm on March 15, 2012 in DELRAY BEACH, FL 33483. Detailed Results: Delivered, March 15, 2012, 12:44 pm, DELRAY BEACH, FL 33483 Out for Delivery, March 15, 2012, 9:25 am, DELRAY BEACH, FL 33444 Sorting Complete, March 15, 2012, 9:15 am, DELRAY BEACH, FL 33444 Arrival at Post Office, March 15, 2012, 8:46 am, DELRAY BEACH, FL 33444 Processed at USPS Origin Sort Facility, March 13, 2012, 4:11 pm, GAINESVILLE, FL 32608 Acceptance, March 13, 2012, 10:30 am, OCALA, FL 34481

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Florida Profit Corporation
YOURS TRULY CARDS & GIFTS, INC.

Filing Information
Document Number P97000028485 FEI/EIN Number Date Filed State Status 593446891 03/26/1997 FL ACTIVE

Principal Address
8449 SW SR 200 135 OCALA FL 34481 Changed 06/16/2009

Mailing Address
8449 SW SR 200 135 OCALA FL 34481 Changed 06/16/2009

Registered Agent Name & Address

UPDYKE, KONI D 8449 SW S.R. 200 135 OCALA FL 34481 US Name Changed: 06/15/2007 Address Changed: 06/16/2009

Officer/Director Detail
Name & Address Title PTS UPDYKE, KONI D 8449 SW SR 200 OCALA FL 34481

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Report Year Filed Date 2010 2011 2012 02/01/2010 02/28/2011 01/13/2012

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01/13/2012 -- ANNUAL REPORT 02/28/2011 -- ANNUAL REPORT 02/01/2010 -- ANNUAL REPORT 06/16/2009 -- ANNUAL REPORT 03/18/2008 -- ANNUAL REPORT 06/19/2007 -- ANNUAL REPORT 06/15/2007 -- ANNUAL REPORT 02/26/2007 -- ANNUAL REPORT 04/27/2006 -- ANNUAL REPORT 05/02/2005 -- ANNUAL REPORT 04/09/2004 -- ANNUAL REPORT 04/21/2003 -- ANNUAL REPORT 05/06/2002 -- ANNUAL REPORT 04/19/2001 -- ANNUAL REPORT 05/05/2000 -- ANNUAL REPORT 03/11/1999 -- ANNUAL REPORT 03/30/1998 -- ANNUAL REPORT 03/26/1997 -- Domestic Profit Articles
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