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    The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

    The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

    The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

    ratings:
    Length:
    428 episodes
    Language:
    English
    Format:
    Podcast

    Description

    On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter? www.intercom.com
    Language:
    English
    Format:
    Podcast

    Episodes1 - 10 of 428 episodes

    Title

    The Ticket: Unpacking the impact of AI on CX with PartnerHero's Mercer Smith

    Today, we're delighted to have Mercer Smith, VP of Managed Operations at PartnerHero an...

    27 minutes
    		Apr 25, 2024

    The Ticket: Moment of truth – Fin AI Copilot in practice

    In today’s episode, we’re joined by Declan Ivory, VP of Customer Support at Intercom, a...

    22 minutes
    		Apr 18, 2024

    How Fin AI Copilot changes the game for support teams

    Intercom's Senior Director of Automated and Proactive Support, Ruth O’Brien, and Senior...

    12 minutes
    		Apr 11, 2024

    Introducing Off Script: Des Traynor on the AI revolution

    This week on The Ticket we're bringing you the first episode of "Off Script", a new ser...

    26 minutes
    		Apr 04, 2024

    Stacy Sherman on how to design customer experiences that drive loyalty

    This week's guest, CX author and speaker Stacy Sherman, is an expert at turning that as...

    22 minutes
    		Mar 28, 2024

    Fueling the AI machine with the knowledge it needs

    This week our Director of Automated and Proactive Support, Ruth O’Brien, and our Direct...

    22 minutes
    		Mar 21, 2024

    How AI is transforming customer service tech stacks

    Over the last decade, support tech stacks have become fragmented and clunky, slowing su...

    28 minutes
    		Mar 07, 2024

    Amplitude’s Jenna Elliott on navigating the future of customer success

    Intercom VP of Customer Support Declan Ivory chats with Jenna Elliott, VP of Global Cus...

    25 minutes
    		Feb 29, 2024

    Understanding the changing economics of customer service in the age of AI

    With AI handling a greater proportion of customer issues, the balance between cost and ...

    31 minutes
    		Feb 22, 2024

    Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers

    Declan Ivory, VP, Customer Support at Intercom sits down to chat with Simon T. Bailey, ...

    26 minutes
    		Feb 15, 2024

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