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404: How to Build Psychological Safety, with Amy Edmondson

404: How to Build Psychological Safety, with Amy Edmondson

FromCoaching for Leaders


404: How to Build Psychological Safety, with Amy Edmondson

FromCoaching for Leaders

ratings:
Length:
40 minutes
Released:
Apr 15, 2019
Format:
Podcast episode

Description

Amy Edmondson: The Fearless Organization
Amy Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School. She has been recognized by the Thinkers50 global ranking of management thinkers for many years and was honored with their Talent Award in 2017. Amy is the author of several, highly regarded books on teaming and psychological safety, including her newest book, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth*.
Key Points

Psychological safety varies a lot even inside of an organization.
More effective teams may appear to make more mistakes, but it’s likely those teams are just more comfortable reporting mistakes.
Instead of calling it an error, call it an accident. And rather than calling it an investigation, call it a study.
It’s fine to say, “I don’t know” when appropriate because it signals to others that it is okay to admit when they don’t know something.
If somebody shares a problem, say thank you and then ask how you can help.
Leaders should be concerned if they’re not hearing bad news.

Resources Mentioned

The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth* by Amy Edmondson
Amy Edmondson faculty page

Book Notes
Download my highlights from The Fearless Organization in PDF format (free membership required).
Related Episodes

Leadership Lessons from the Challenger Disaster, with Allan McDonald
Turn Followers Into Leaders, with David Marquet
The Path of Humble Leadership, with Edgar Schein

Discover More
Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Released:
Apr 15, 2019
Format:
Podcast episode

Titles in the series (100)

Leaders aren’t born, they’re made. This Monday show helps you discover leadership wisdom through insightful conversations. Independently produced weekly since 2011, Dr. Dave Stachowiak brings perspective from a thriving, global leadership academy, plus more than 15 years of leadership at Dale Carnegie. Bestselling authors, expert researchers, deep conversation, and regular dialogue with listeners have attracted 15 million downloads and the #1 search result for coaching on Apple Podcasts. Activate your FREE membership to search the entire episode library by topic at CoachingforLeaders.com