Claudia is upset...
United Airlines grounded all their flights recently due to a computer glitch. This glitch had nothing to do with their airplanes. People just couldn't check in.
United probably has layers and layers, and more layers, of new software laid over old software, millions of lines of code and bug fixes on top of bug fixes.
James says this is the preverbial "canary in the coalmine" problem for United.
Fix this or its end is near.
James relates this to the employee who every two weeks gets his same paycheck. He should always have a plan B and a plan C in place, just in case.
Regards,
David Newman
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