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Why Social Media Customer Service Is the New Marketing

Why Social Media Customer Service Is the New Marketing

FromSocial Pros Podcast


Why Social Media Customer Service Is the New Marketing

FromSocial Pros Podcast

ratings:
Length:
52 minutes
Released:
Feb 23, 2016
Format:
Podcast episode

Description

Jay Baer, President of Convince & Convert, joins his own Social Pros Podcast to discuss “Hug Your Haters” and why 80 percent of businesses think they are delivering great customer service but only 8 percent of those customers agree.
Released:
Feb 23, 2016
Format:
Podcast episode

Titles in the series (100)

Social Pros shines the spotlight on social media practitioners, people doing the real work for real companies. Each episode includes insights from a leading social media strategist plus current trends and ideas in the social media industry, discussed and ratified or debunked by Jay Baer of Convince & Convert and Adam Brown of Salesforce. Finally, each episode ends with The Big Two where our guest gives us their rapid-fire answers to two important questions.