In our podcast this week with Paddy O’Brien, author of “Lean for the Nonprofit: What You Don't Know Can Cost You,” we are discussing how applying Lean concepts can greatly benefit your nonprofit organization by streamlining processes, maximizing use of funds, and even increasing income as was done with one zoo. The key points covered in this podcast discussion are: Using Lean to Improve Customer Experience at a Zoo Adopting Lean Concepts to Fit the Nonprofit Sector Benefits of Analyzing Processes: Reducing Wait Times Thinking Through – and Mapping Out - Processes Believe in the Process Visit www.SocialGoodInstigators.com to find the podcast, transcript, and to sign up to receive notifications as new episodes are released. Episodes are also available via Stitcher, iTunes, GooglePlay, and iHeartRadio.