59 min listen
Adopting AI for Customer Service
ratings:
Length:
52 minutes
Released:
Feb 28, 2019
Format:
Podcast episode
Description
Guest 1: Mark Gay Title: Chief Information Officer, QBE Insurance Australia Pacific To become the company your customer wants you to be, your customer experience needs to exceed expectations. Effective adoption of AI-powered people, processes, and tools can help. How should IT and customer service leaders join hands to maximize the AI opportunity while meeting related challenges?
Released:
Feb 28, 2019
Format:
Podcast episode
Titles in the series (100)
Web Services: Hype Vs. Reality: Companies are making significant investments in Web Services for seamless interaction, internally, as well as, with outside organizations. In some cases, in fact, it almost seems like Web Services is considered a ‘cure-all’! However, by CIO Talk Network Podcast