The Legend Of

Management Guru

The Real story of the Organization Which really shake all the Masters of Business Administration Experts !

Dabbawala of Mumbai
The

Management Guru

WHO IS DABBAWALA?
5000 Dabbawala 2,00,000 Dabbas Six Sigma Certified ISO 2000 Certified Most are Illiterate Lecture MBAs No strike for 116 years Prince Charles Friend Indias Top Brand Pride Of Marathas Icon Of Hard Work A management Guru

HOW THE DABBAWALA SYSTEM STARTED?

It was the time when English were ruling the India New Government offices, Post Offices, Bridges etc. were being Constructed. No McDonald or Pizza Hut A Parsi Banker employed a person to bring home made food to site of work His Colleagues too liked this idea and Started availing this service. Slowly this evolved into the present 5000 strong Dabbawala System.

FOUNDER OF DABBAWALA SYSTEM

Hon. Mahadu Havaji Bacche Hon. Dhondiba Medge

Educated only up to Class 2 Started the Dabbawala System with a handful of 35 Dabbawala in 1890

Educated only up to class 4 Framed the Rules and Regulations of Dabbawala

BELIEVES OF DABBAWALA
Work is Worship. Serving People is serving god. Annadan is Mahadaan. The Decedents of the Dabbawalas were the warriors in army of Chatrapati Shivaji Mahraj. Time is money. Unity is Power.

WHAT IS NUTAN MUMBAI TIFFIN BOX SUPPLIERS ASSOCIATION?

History- Started in 1890 Charitable Trust- Registered in 1956 Education:- 85% Illiterate Total area Coverage:- 60Kms/ 70 Kms Employee Strength:- 5000 Mukhadhams:- 635 No. of Dabbas:- 2,00,000 Dabbas i.e. 4,00,000 transactions every day. Time Taken:- 3 Hrs.

Q FACTOR OF DABBAWALA Error Rate:- 1 in 16 million transaction Six sigma Performance (99.9999) Technological Backup:- Nil Cost Of service:- Rs. 250- 300 per Month Standard price for all (Weight; Distance; Space) Rs. 30 Crore approximately Annual Turnover. No Strike records as reach one a share holder Earnings:- 4000 To 5000 P.m

MAJOR FEATURES OF SUPPLY CHAIN

0% Fuel 0% Modern Technology 0% Investment 0% Disputes 99.9999 Performance 100% Customer satisfaction Food is taken from home or mess & is delivered at office

DISCIPLINE
Wearing White Cap During business Hrs. Reporting To Duty on time Behave Properly & respect the customers Carry Identity cards.

Organizational Flowchart Of Dabbawala

President Vice president

13 Members
General Secretary Treasure Director (9) Mukadaam Member (500)

CODING SYSTEM
Initial Coding System used colored threads to mark 7 Islands Then Utilized thrown away cotton waste from tailors. Now using colour markers. E:: Code for Dabbawala Street at residential station VLP:: Residential Station Ville Parle 3:: Code for Destination station. E.G :- Church gate 9:: Code for Dabbawala at Destination. Ex: Express towers ( Building name) 12:: Floor no. in the building.

SOME EXAMPLES OF CODING SYSTEM:-

JOURNEY OF DABBAWALA

PICK UP DABBA FROM RESIDENCE & BRING IT TO ANDHERI STATION.

9:30 A.M- 10:30 A.M This time period is Utilized for collecting Dabbas from Different places around Andheri Dabbas are collected from different resources such as homes, hotels, messes etc. by Dabbawalas & brought to Andheri Station. Red Light, No entry etc. is crossed. Now these collected Dabbas are sorted according to Destination. Wherever there is Dabba- There is Dabbawala.

JOURNEY IN THE LOCAL TRAIN

10:34- 11:20 A.M ( Andheri Station) This time period is actually the journey time. The Dabbawalas load the wooden Crates filled with Tiffin on t the luggage or goods compartment in the train. Generally, they Choose to Occupy the last compartment of the train. 12 coach Train 4,000 Commuters 8,000 Disputes But no excuses Duty First.

UNLOADING & SORTING AT DESTINATION STATION

11:20- 12:30 P:M ( Church gate Station) At this stage; the unloading takes place at the destination station Re- arrangement at Tiffin's takes place as per the Destination Areas & destination buildings Dabbas are Delivered by cycle; hand card or even walk.

ANNADATAS HAVING THEIR FOOD 12:30P.M- 1:00P.M (LUNCH TIME)

Dabbawalas carry their Food with them Areas wise sit together & have their lunch The family that eats together stays together.

COLLECTION OF EMPTY DABBA & SORTING AT DESTINATIONS STATION 1:15- 2:30 P.M( At all destination stations) Here on begins the collection process where the Dabbawalas have to pick up the Dabbas from the offices where they had delivered almost an hour ago The Return journey by train where the group finally meets up after the days routine of dispatching & collecting from various destination offices. The Dabbawalas meet for the segregation as per the destination suburb.

RETURN JOURNEY 2:48- 3:30P:M Usually since it is more of a pleasant journey compared to the earlier part of the day; the Dabbawalas lighten up the moment with merry making; joking around singing. There is no cause of tension or worry as customer has eaten the lunch. Even if the Return journey is delayed little bit there is no problem.

SORTING & DELIVERY OF EMPTY DABBA

3:30- 4:40 P.M ( At all Origin Stations.) This is the stage where the final sorting & dispatch takes place. The group meets up at origin station & they finally sort out the Tiffin's as per the origin area & the empty Dabba is delivered at the Respected Residence. The actual address of the residence is not mentioned on the Dabba. It is remembered by the Dabbawalas.

SIX SIGMA CERTIFICATION BY FORBES GROUP

Dabbawalas got six sigma Dabbawalas were invited to collect the six sigma certificate they did not know what it is made of Gold or Bronze. The certificate is lying in cupboard eating dust. Dabbawalas got ISO 9001- 2000 for Excellence in service The only think that a Error is Horror Dabbawalas work with Great efficiency without caring for any certificates.