Analysis of IPC Situations and Purposes

Present by: Chan Lei Mun Lim Kit Yin Phang Ling Wong Shing Yih Tan Hui Hua

Introduction
Communication Information passed form one to another (Miller, 1951)

Interpersonal Communication
Two or more individual Interdependent Inherently relational Continuum

Purposes

Source Receiver
Encoding Decoding

Competence

Ethics

Elements

Message

Contexts
Noise

Channels

Identification of Place

Jalan Pasar, Jalan Ampang, 31900 Kampar, Perak Malaysia.

Medan Selera Kampar Suitable location for study

Analysis of IPC Situation and Purposes

Mr. Ong Choon Kit

Mr. Lim Yoke Lam

Mr. Cheah Bak Kong

Speaker and Receiver :

1. Mr. Lim Yoke Lam 2. Mr. Ong Choon Kit 3. Mr. Cheah Bak Kong

Language : Cantonese Duration : 20 minutes Topic of discussion :

Discussion about health issues and talks that are organized in their neighbourhood.

Verbal and Non-verbal communication :

*Will be demonstrated in a video*

The conversation is as followed:

The conversation started with Mr. Ong and Mr. Lim before Mr. Cheah joined in. Mr. Lim : Hi, good morning! Why are you so pale? Have you taken your breakfast?

Mr. Ong : Good morning. Yup, I had it with my wife just now. Oh no, am I really that pale? I was not feeling well since two days ago. I always have headache and I experience chest pain at times. I hope there is nothing wrong with me.
Mr. Lim : No wonder you look so pale. Anyway, I would really advise you to consult a doctor, from my experience as a first aider, you might be suffering from heart attack. This is not a small deal as it can be fatal. Now, you must not be too stress and always calm yourself whenever your heart beats very fast. Mr. Ong : Oh my God, no wonder I feel so terrible. Thanks for letting me know or else I would just ignore it. Mr. Lim : You are most welcomed. No worries, we have been friends for years and I am delighted to help whenever you need me. Just make sure you are healthy all the time. Other than that, you should eat more fruits and vegetables and cut down on f ats and oily food.

Mr. Ong : Wow, I am very impressed with the information that you have told me. Where do you get those information? Mr. Lim : Well, I attended a talk about Healthy Lifestyle and, if I am not mistaken there is another talk this weekend about health too. Do you want join me?

Mr. Ong : Sure, please give me a call. I have always wanted to attend talk about health.
During the conversation between Mr. Lim and Mr. Ong, Mr. Cheah walked pass them. Mr. Lim : Hey Mr. Cheah, good morning! This is so coincidence as we were just talking about the talk that is organized by your association. Please meet my friend, Mr. Ong. Mr. Cheah: Hi, it is my pleasure to meet you. Please feel free to attend the talk organized by my association. There is a talk about You Are What You Eat this Saturday from 12 to 2 in the afternoon. Mr. Lim always participates in talks related to health, you can ask him about the information. Not only that, we have a short interaction moment where you can mingle around and meet new friends. Please do come! Mr. Ong and Mr. Lim put their arms at the front and back, listen attentively to Mr. Cheah, as shown in the picture

Mr. Ong : Thanks for the invitation Mr. Cheah. I am so glad and so lucky to meet both of you today. I am very fortunate to have followed my wife to the market.
Mr. Cheah: You are most welcomed. Make sure you are not working this Saturday, okay? You have to relax yourself during the weekend to attend the talk. (He puts his arms on the waist when telling the joke as a sign of humour, as shown in the picture) Three of them laugh Mr. Lim : My wife is coming towards me, I guessed she has bought everything she needs. I have to go, we chat again other days okay? Bye. Mr. Ong : Sure, I have to find my wife too. Dont forget to call me this Saturday! Bye.

Mr. Cheah: See you all this Saturday, bye!

Outcome :
Understand each other better Tighten the bonds between the three of them Know more information and improve knowledge Share their thoughts Release stress

Barrier (noise) :
Physical noise Car park area Physiological noise Mr. Ongs health status

Purposes :
To help To learn To relate To influence To play

Customer
B

Vendor Customer A

Speaker and Receiver :

1. Vendor 2. Customer A 3. Customer B

Language : Cantonese Duration : 20 minutes Topic of discussion :

Selling of goods

Verbal and Non-verbal communication : *Will be demonstrated in a video*

The conversation is as followed:

Vendor : Hey, morning! I havent seen you in a long time. How is your vacation in Hat Yai?

Customer A: It was fun but the haze kind of spoilt the trip. Hows business? Vendor : Looks like the haze is affecting that area too. Business is good. She has been a loyal customer to me.

Customer B : Of course I am. What do you have for today?

Vendor : The usual items. Wait a second. I think I might have your granddaughters favorite chocolate buns.

Customer B : The buns are too much since tomorrow is already Friday. She prefers something else for breakfast on a non-school day. Vendor : Are you sure you do not want to buy the bun? It is seldom available. Plus your granddaughter can still have them for tomorrows breakfast.

Customer B :Okay, Ill have one pack. Customer A : Is the chocolate bun really that delicious? Vendor : Of course. Havent you tried them before? You should buy and try them.Trust me, it tastes very good.

Customer A : No, I do not think so. Ill have two egg tarts instead. My husband likes egg tarts with coffee.

Customer B : Are you done? I suggest we leave now. It looks like it is going to rain soon.
Customer A : Alright, lets go.

clip2

Purposes
To learn Customer B learned that she is perceived as a loyal customer by the Vendor. To relate share some of their personal information To influence Vendor persuade Customer B to buy the bun

Outcome
1) Vendor has reached her persuasive goal 2) The customers have also fulfilled their grocery needs

Sister

Daughter

Son

Younger Sister

Speaker and Receiver

1. 2.

Sister Younger sister

Verbal and Non-verbal Communication:

The son tells the mother he wants Milo for breakfast, this is a verbal communication. The daughter looks at the Roti Canai stall, this is a nonverbal communication that tells the mother she wants Roti Canai for her breakfast.

Topic of Discussion:
Sister and younger sister update each other about their latest happenings and financial crisis face by the younger sister.

The conversation is as followed:

Mother : Hi, sister. Its been some time since we both met, why dont we have breakfast together and you could update me with you latest happenings in your life.

Younger sister: Oh hey there, I am surprise to see you here too. Sure. Why not? Mother : You must try the white coffee in this stall, sis. It is tastier compared to other stalls in Kampar.

At the same time, the son tells his mom that he wants milo for breakfast. Younger sister: Oh really, then I guess Ill have to try out. Daughter is looking at the Roti Canai stall, and the mother orders a plate of Roti Canai for the daughter. Then, the mother orders food for herself too. Younger sister: Ive been engulfed in a financial crisis that I seem not to be able to recover from with. I have a huge string of debt due to over spending especially in my credit card. Mother : How come? What happened?

Younger sister :Oh Ive not been planning my budget lately and its gone overboard. So things got out of control and Ive just started spending on a lot of unnecessary items. Son plays with his sister after finished breakfast. Mother : Anything that I can help you?

Younger sister : Well loaning me cash is not going to solve the problem that I am facing as I feel I need to see someone that I can discuss my problems with. Mother : Does your husband know about the problem?

Younger sister : Well, Ive tried discussing it with him and things have not been changing much lately. Mother : Heres someone that I think might be able to solve your problem, do give him/her a call and arrange for an appointment.

Younger sister

: Thanks a lot, sister. Hmm. I think I got to go since ah boy is bored. : Okay. See you soon. : Okay. Take care. Good bye!

Mother Younger sister

Children wave to mothers younger sister.

Language:
The language they use was Mandarin.

Duration:
Spent roughly about 30 minutes for the whole conversation.

Outcome:
After the conversation, the younger sister seems a little less worried.

Barrier:
1.
2.

No language barrier There is physical noise

Purposes
To relate is shown in their siblings relationship, and maintaining by updates news about each. To learn is also shown in this case, which is to know the problem faced by the younger sister. To help is shown where the mother offers help to the younger sister when heard that her younger sister is in a financial crisis. To play is shown by the children where they play with each other after finishing their breakfast. To influence is shown when the mother introduced the particular white coffee stall to the younger sister, and the younger sister accepted and tried out.

Conclusion

Communication takes place when 2 or more person are connected and are interdependent who mutually supports and rely upon each other. 5 main function: To learn, help, relate, influence and play Human nature

Interchangeable from time to time

Groups findings:
Interpersonal communication is

Inescapable Complicated Faces difficulties in achieving accurate communication at times

Suggestions
Situation 1 (Friends of the same neighborhood):
*Barrier -Physical noise and physiological noise

1.

Find a place to sit with a quieter environment. Feel comfortable while engaging into an interpersonal communication to pay extra focus.

2.

Situation 2 (Vendor and customer):

*Barrier-Physical noises

1.

Physical noises from surroundings are unlikely to be avoidable. Vendor could label their goods and place a price tag to minimize misinterpretation or misunderstanding.

2.

Situation 3 (Family members):

*Barrier-Misinterpretations from a non-verbal communication

1.

Mother shall further confirm with her daughter on what she really wants or the daughter herself can make her desire clear to her mother. Mother shall not bring her children along if a serious talk is needed

2.