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Chapter
3
Social
Responsibility
and Ethics
Source: Business & Society: Ethics and Stakeholder Management, 3rd edition, by A. B. Carroll. © 1996.
Reprinted with permission of South-Western, a division of Thomson Learning. Fax 800-730-2215.
© 2007 Thomson/South-Western. All rights reserved. 3–2
Stakeholder Perspective
• Social Responsibility
Relates to the obligation of business to society.
• Ethics
Ethical issues are most relevant at an individual level,
for ethics are maintained by people.
• Corporate Social Responsibility
The interaction between business and the social
environment in which it exists.
Type of Societal
Responsibility Expectation Explanations
Source: A. Carroll and A Bucholtz, Business & Society: Ethics and Stakeholder Management, 6th ed. (Mason, OH: Thomson South-Western, 2006), 38.
© 2007 Thomson/South-Western. All rights reserved. 3–5
Figure 3.2 The Four Faces of Social Responsibility
Legal/Responsible
Illegal/Irresponsible
Source: D. R. Dalton and R. A. Cosier, “The Four Faces of Social Responsibility.” Printed with permission from Business
Horizons (May/June 1982): 19–27. Copyright © 1982 by the Trustees of Indiana University, Kelley School of Business.
© 2007 Thomson/South-Western. All rights reserved. 3–6
Social Responsibility Strategies
• A continuum of possible strategies based on the
organization’s tendency to be socially
responsible or responsive.
Do Nothing Do Much
Sources: N. Swartz, “Whistleblower Complaints Growing,” Information Management Journal 38, no. 3 (May/June
2005): 8; T. Mohr and D. Slovin, “Making Tough Calls Easy,” Security Management 49, no. 3 (March 2005): 51–
56; L. Driscoll, “A Better Way to Handle Whistle-Blowers: Let Them Speak,” BusinessWeek, 27 July 1992, 36.
© 2007 Thomson/South-Western. All rights reserved. 3–17
Table 3.7 A Manager’s Guide for Developing a Strong Ethics Policy