Escolar Documentos
Profissional Documentos
Cultura Documentos
GROUP MEMBERS
Priyanka Chourasiya Heba Qumar Afsha Ratansi Sadaf Sayed Ritika Shetty 05 19 20 22 25
Aramex is a leading global provider of comprehensive courier and transportation solutions. Aramex today is a publicly traded company on the Dubai Financial Market Employing more than 8,600 people in over 310 locations around the globe
INTRODUCTION TO ARAMEX
ARAMEX STATIONS
7 Ps OF ARAMEX
1. Product Elements Online courier services, quick delivery of parcel gaining customer confidence.
2. Place & Time Asia, Europe, Middle East/Africa, Latin America, North America Services provided : 24*7 3. Promotion & Education Aramex uses sports as a medium for promoting its services. Aramex promoted its brand through Cast Away. In Nov.03 Aramex along with University of Memphis, started FedEx Institute of Technology.
7 Ps OF ARAMEX
4. Physical Environment The staff members & vehicles as well as aircrafts plays an major role for providing services. 5. Price Charges premium prices for quality services.
6. People Aramex employees provide both pre service as well as post service.
7 Ps OF ARAMEX
7. Process
Procuring the products from clients. Manufacturing procurement & order management function. Delivering product & services to customers.
ARAMEX SERVICES
International Express
Cash on Delivery Cash Collect Return Service Insurance Coverage
Domestic Express
Financial Solutions Inter Branch Solutions Deferred Domestic Same-Day Domestic NextDay Domestic
Land Freight
Middle East Trucking Portal Customs Clearance and Door Delivery Fully Integrated IT network and Tracking Extensive Land Network
ARAMEX SERVICES
Value Added Services
Document Return Cash on Delivery
Air Freight
Customs Clearance & Door Delivery Wholesale CoLoading Cool Chain Management Exhibitions Handling
Ocean Freight
Global cargo consolidation programs Customs Clearance and Door Delivery Container stripping Full customs brokerage service Full documentation service Real time information systems
BALANCE SHEET
Initialcitylink.com
Collectmyparcle.com
PRIMARY DATA
Q.1 What is the mission of Aramex pertaining to its customers? Q.2 What is the basic & augmented facilities provided by Aramex to its customers? Q.3 What are the present challenges faced by Aramex in relation to customer services? Q.4 Is there any special training provided to employees to deal with their regular & fresh customer? Q.5 Is there any unique strategy fallowed by Aramex to differentiate its service with that of its competitors? Q.6 Does customer satisfaction helps the company to achieve customer loyalty?
CONCLUSION
BIBLIOGRAPHY
Textbook Service marketing- S.M JHA