Electronic Miscellaneous Document

Agenda
What is EMD
The Need for EMD

Benefits of EMD IT Impact of EMD How does an EMD work?

What is an EMD
IATAs Simplifying the Business Initiative The StB Initiative EMD is part of E-Services project under Simplifying the Business Initiative StB program - One of the top Priorities for IATA for the Last seven years

BCBP, BIP

E-Services

E-Freight, Fast Travel

E-Ticketing

Electronic Miscellaneous Document

EMD Official IATA standard for fulfillment of ancillaries services Lounge Access, Extra Baggage, On Board Dining etc

Basic Services

Ancillary Services

Need for an EMD Interim solutions such as MCO or airlines proprietary solutions Which could not deliver a standardized approach to collect and account ancillary revenues, Which restricts market access and creates challenges for interlining.

ancillary Services

Traditional Miscellaneous Documents

Direct Sales, GDS, Agency

EMD

EMD Process

Benefits of EMD
Benefits for Airlines
A global industry standard for issuance, fulfillment and collection of ancillary services A common sales process across all channels, online or travel agents via a GDS Can replace airlines proprietary solutions and all miscellaneous documents Can be interlined to partners and compatible with different systems Provides a means for audit and control of collection and payment of ancillary services Increase visibility in airlines Revenue Accounting and Revenue Management systems

Benefits for Passengers

More flexibility Customize their journey, purchasing only the services they value, Easier access Purchase services on the web, at a kiosk, on mobile phones, at check-in desks or from travel agents Less hassles Services can be offered across multi-leg journeys Across interline partners

Benefits for Agents

Access to new opportunities to sell additional services Capability to issue and track EMDs via their own systems Market intelligence, and more efficient corporate billing and control Support corporate requirements for tracking and travel budget follow-up

IT Impact of EMD

Airlines
Pricing/Revenue Management Reservation/Booking

Intermediaries
GDS

Fares Distribution

Ticketing

BSP Link

Revenue Accounting Departure Control System

How does an EMD work

EMD Status

Open

Airport

Check -in

Lifted

Flown

Passenger

Passenger opts for an A.S.

DCS records created two days from Dep.

Passenger Checks in At Airport

Boards the Airplane

Arrives at Destination

EMD Status

Open

Refund

Open

Passenger

Passenger opts for an A.S.

Passenger Cancels EMD

Passenger Opts for EMD again

EMD Status

Open

Void

Passenger

Passenger opts for an A.S.

Associated

Disassociated

Thank You