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A MAN FOUND A FOREIGN PARTICLE IN A BOTTLE OF A SOFT DRINK. HE COMPLAINED IN THE COURT AND THE COMPANY WAS FINED Rs 1,00,000/-.
A MAN USED A COIN-BOX PHONE AND THE CALL BECAME ONE-WAY i.e. HIS VOICE DID NOT REACH THE OTHER PERSON. HE TRIED CALLING THRICE AND EVERYTIME, THE SAME HAPPENED. ON COMPLAINING, HE GOT A COMPENSATION OF Rs 1250 AND HIS 3 RUPEE BACK.
WHO IS A CONSUMER???
except if he uses such goods or service for commercial purpose. or if the goods/service provided is free of cost, the person shall not be considered a consumer.
Adopting methods of deception to promote sale, use or supply of goods or services e.g.
Misleading public about price (e.g. bargain price when it is not so). Charging above MRP printed. Misleading public about anothers goods or services. Falsely claiming a sponsorship, approval or affiliation. Offering misleading warranty or guarantee. Sale of spurious or sub-standard goods/services. Offering used or renovated goods as new. Using banned food colors. Exaggerated, misleading advertising. Manipulating price or delivery or flow of supplies to impose unjustified costs or restrictions on consumers.
On 24 December 1986 Govt. of India enacted the Consumer Protection Act 1986 to: Ensure Rights of Consumers Provide Remedies for deceived Consumers
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Right to SAFETY against hazardous goods and services. Right to be INFORMED about quality, quantity, purity, standard, price. Right to CHOOSE from a variety at competitive prices. Right to BE HEARD. Right to seek REDRESSAL. Right to CONSUMER EDUCATION.
ALERT
BEFORE BUYING ANY GOODS OR SERVICE, BE SATISFIED ABOUT THE QUALITY OR QUANTITY. MAKE IT CLEAR THAT ISSUE OF RECEIPT IS MANDATORY FOR ANY PURCHASE OF Rs.200 AND ABOVE. IN ANY PACKAGED MATERIAL, THE MONTH & YEAR OF MANUFACTURE, NET QUANTITY or WEIGHT & M.R.P is MUST. If IMPORTED, it must carry the NAME & ADDRESS OF IMPORTER WITH VALID REGISTRATION DONT PAY MORE THAN THE M.R.P. ALWAYS LOOK FOR THE DATE OF MANUFACTURE AND DATE OF EXPIRY / BEST BEFORE IN CASE OF EDIBLE AND MEDICINES.
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Name and Address of Manufacturer or Packer. Net quantity of the package (NOT gross or weight when packed). If sold by number, the number contained in the package should be displayed on it. Month and year of manufacture or pre-packing. In case of food items, best before or expiry date. If imported, name and address of the importer with valid registration. MRP inclusive of taxes. No pre-packed commodity can be sold above the declared MRP in shops, hotels, restaurants, bars (including bottled water, soft and hard drinks).
AGMARK
AGMARK can be found on agricultural, horticultural, forestry and livestock products. So look for AGMARK on:
cereals pulses spices honey pulses rice wheat flour edible oil ghee butter
HALLMARK
While buying any gold jewellery how can a customer ensure that the articles on which he/she is going to invest huge amount of money is made of pure gold? To ensure, look for HALLMARK "on gold products.
IF YOU GO TO TAKE THE DELIVERY OF THE LPG CYLINDER, YOU GET A DISCOUNT OF Rs 5 YOU HAVE A RIGHT TO WEIGH THE LPG CYLINDER WITH A SPRING BALANCE AVAILABLE WITH THE DISTRIBUTOR OR THE DELIVERY MAN. AT EVERY PETROL PUMP YOU CAN ASK THE STAFF TO SHOW YOU THE PURITY USING SIMPLE FILTER PAPER METHOD.
ASK THE SELLER TO REMOVE THE DEFECT OR DEFICIENCY OR TO REPLACE THE GOODS.
IF THE SELLER DOES NOT RESPOND OR IF YOU ARE NOT SATISFIED BY THE ACTION TAKEN BY THE SELLER, MOVE TO ANY VOLUNTARY CONSUMERS ORGANISATION.
AGAINST MISLEADING ADVERTISEMENTS YOU CAN REPORT TO THE ADVERTISEMENTS STANDARDS COUNCIL OF INDIA.
VOLUNTARY ORGANIZATIONS
PUNE:
ECOCON SYMBIOSIS SOCIETYS LAW COLLEGE SENAPATI BAPAT ROAD PUNE. ecocon.pune@gmail.com
MUMBAI
CONSUMER GUIDANCE SOCIETY OF INDIA OPP.CAMA HOSPITAL, MAHAPALIKA ROAD MUMBAI 400 001 PH:022 22621612 www.cgsiindia.org
AHMEDABAD CERC
SURAKSHA SANKOOL THALTEJ GANDHI NAGAR HIGHWAY THALTEJ, AHMEDABAD PH : 079 27489945-46 www.cercindia.org
NEW DELHI
VOICE 441, MATHURA ROAD DELHI-110 014 PH : 011-24379078-80 www.consumer-voice.org
You can complain against any misleading or inappropriate advertisement to:Advertisement Standards Council of India
www.asci.co.in
ONLINE COMPLAINTS
Now you can even lodge your complaints online.
Just log on to www.core.nic.in or E-mail your complaint at complaints@core.nic.in
File WITHIN 2 YEARS of cause of action in the District Forum where the seller has his business or lives or where the incident happened. Submit 3 COPIES OF COMPLAINT ON PLAIN PAPER WITH SUPPORTING DOCUMENTS (receipt, bill etc.) NO LAWYER IS NEEDED.
FEE T0 BE PAID
Up to Rs 1 Lakh
Rs 1 lakh & above but less than Rs 5 lakh
Rs 100
Rs 200
Rs 5 lakh & above but less than Rs 10 lakh Rs 10 lakh & above but less than Rs 20 lakh
Rs 400
Rs 500
furnished with the complaint :Your name and full address. Name and full address of opposite party. Description of goods or services. Quality and quantity. Price. Date & proof of purchase or hiring. Nature of problem. Type of redressal you want.
Every complaint shall be heard and disposed of within 90 days (150 days in case of lab test) from the date of receipt of notice by the opposite party.
THINGS TO REMEMBER
ALWAYS INSIST ON CASH MEMO LOOK FOR THE BEST BEFORE OR EXPIRY DATE WHEN BUYING FOOD OR MEDICAL PRODUCTS ALWAYS LOOK FOR STANDARD MARKS LIKE ISI, FPO, AGMARK ETC..
DO NOT PAY MORE THAN MRP. ALWAYS FIGHT FOR YOUR RIGHTS IN THE CONSUMER FORA, THE CONSUMER IS ALWAYS STRONG. ONLINE COMPLAINTS: www.core.nic.in
Or e mail : complaints@core.nic.in
GRAHAK PANCHAYAT PUNE 020-24460707 ADVERTISEMENT STANDARDS COUNCIL OF INDIA CONSUMER GUIDANCE SOCIETY MUMBAI 022 22621612