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An
exchange of ideas/information between two or more people so that an understanding response results is not merely what you say but how you say it that matters
It
John Powell
The most important thing in communication is to hear what isn't being said.
-
Peter Drucker
Communication
can be a one way process Ineffective communication is communication nevertheless One can focus on only one aspect of communication verbal/non-verbal An organisation can function without effective communication
Sender
Feedback (Medium)
Message (Medium)
Receiver
Knowledgeable Clear,
concise and organised Adaptable/open to views and suggestions Aware of the audience Capable of controlling his/her idiosyncracies Adjust as per time availability and audience requirements
Clear,
concise and organised The language and content should be tempered as per the audience Repetition for reinforcement Timely Should be structured as per the medium, the available time and the audience
Should
be selected to suit the requirement of the content Should be convenient for both the sender and the receiver(s) Barriers that can arise should be controlled
Should
be willing to listen/ interested/capable of understanding Should provide feedback Should be honest while giving feedback
The
difference between hearing and listening Involves the willingness to adapt Should focus as much on the unsaid as what is said Should involve listening through the eyes as well as ears
Verbal
Non
Verbal/Paralinguistic Written Oral Gestures/Body language Posture Eye contact Facial expressions Dressing Signs and Symbols
Oral
Written
Conversations Introductions Speeches Group Discussions Interviews Presentations PowerPoint and Paper
Letters Resume Reports Agenda, Minutes Project Proposals Handouts Abstracts Notes Presentations PowerPoint and Paper
Interpersonal:
Group:
Mass:
Communication among a very large number of people often through the use of media
Shapes
the approach of an individual towards another represents not merely oneself but the organisation/institution.
One
Management
involves communicating with and through people is the lifeblood of an organisation without which it will fail to function effectively, will be unable to reach its goals and will ultimately perish.
Communication
I kept six honest serving men They taught me all I knew Their names were What and Where and When And How and Why and Who
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