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QUALITY CONTROL
OUTLINE I. Introduction II. Body: 1.Overview: 1.1. Definition of quality & quality control 1.2.Current situation of quality control 2.Quality control: 2.1.Why do companies have to control quality? 2.2. Principles of quality control
3.Qualities control strategies & some examples: 3.1. Improve continuously 3.2. Make a commitment 3.3. Track mistakes 3.4. Invest in training 3.5. Organize quality circles 3.6. Have the right attitude
III. Conclusion
QUALITY
QUALITY CONTROL
Positive aspects Apply successfully at many companies Apply ISO standards effectively
Negative aspects Have no long-term strategy Work without brainstorming & responsibility Lack ability of leading
Improve product quality Increase customer satisfaction Increase revenue Reduce waste
1. 2. 3. 4. 5.
Customer focus Leadership System approach to management Continual improvement Mutual beneficial supplier relationships
Purpose: adapt to competitive market Task: analyze every aspect of products E.x: The Toyota Production & Kaizen
Purpose: make customers believe in company Task: o Follow ISO standards o Set goals & review progress o Provide resources & evaluate results E.x: Coca-cola & TCCQS
o o o o o
Purpose Ensure high-volume output Guarantee products 100% up to standards Task: Establish a tracking system of operation Build particular standards for products Adjust if necessary E.x: Toyota corp. & Poka yoke
Purpose: o Improve quality o Ameliorate problems Task: o Give employees tools to do job o Have regular training classes
Purpose: identify & address problems Task: set up 2 groups o Group 1: assess process & recommend improvement o Group 2: give authority & responsibility E.x: Toyota Motor Corp. & quality circle
Purpose: o Satisfy customers o Get feedback to adjust Task: o Customers: listen & assess later o Employees: become open & ready for ideas