What is Communication?

What is Communication?

Presented by:
Student Name Roll Number
10 11 35 36 44 46 Nilesh Desai Sanjog Devrukhkar Parag Patil Tejas Shah Sachin Strode Shrutika Paradkar

1. 2. 3. 4.

5.
6.

Presented to:
Ms. S. Ganga
(MFM 2008-11 SEM III)

Definition
Communication is the art of transmitting information ,ideas and attitudes from one person to another.

Communication is the process of meaningful interaction among human beings.

Characteristics of communication

Communication is unintentional as well as intentional Communication is dynamic process Communication is systemic Communication is both Interaction and transaction

Process of communication
Transmission Phase
Message Encoding Medium Decoding

Sender

NOISE

Receiver (now sender)

Decoding

Medium

Encoding

Message

Feedback Phase

Objectives of communication
Information It consists of facts and figures and data which can be arranged in different patterns required for different purposes. Information does not include emotion. Persuasion Persuasion means making efforts to change or influence the attitudes and behaviour of the others. It is achieved by skilful appeal to emotion.

Other Important Objectives of communication

To Train

To Entertain
Communication

To Motivate

To Relate

To Integrate

Methods of Communication

Verbal e.g.: Spoken words Written words

Non verbal e.g.: Body language Visual images

Methods of Communication

Intrapersonal Communication Interpersonal Communication Group Communication Mass Communication

Media and Modes of Communication

Face to Face Verbal Communication transmitted electronically Personally addressed written communication Impersonal written communication Internet, Intranet, Groupware

Channels of Communication

External Internal

Upward communication Suggestions for improvement Disputes Performance Reports

Horizontal Communication Advice to other departments Co-ordination with other departments Problem solving for the other departments Problem solving within departments

Employee

Downward communication Jobs instructions Plans Policies Procedures and rules Performance feedback and goals

Communication Networks

Wheel Network

Chain Network

Circle Network

All Channel Network

Barriers to communication

Physical Barriers Language Barriers Socio-Psychological Organizational Cross cultural ...//...

Importance of communication

Large Size Organizations Technological Improvements Growth of Trade Union Emphasis on Human Relations Public Relations

Bibliography

www.wikipedia.com www.google.co.in www.youtube.com Effective Communication by Bhushan Bhatia International Journal of Communication