What a Waste of Time

Presented by: Mandeep Kaur Arora Jeetkaur Rihal Priyanka Chandel

Introduction about the case

Nick Graham was the manager of Operational Support Department at the First Services Corporation. 50 Employees out of whom 6 were the supervisors. Mary Nelson was the procedures unit supervisor from past 18 months. Before it, she was the procedures clerk for 3 years. Joan Wadsworth was a procedures clerk who joined 6 months after Mary and was a good performer.

Joan complained about Mary to Nick but Nick ignored his complaints. Nick observed Mary carefully and realised the allegations to be true Then he went to the Training department to enroll Mary to a supervisory training program She was enrolled for the advanced sales management techniques class

 She

attended the training program and decided to implement some of the learnings at her work place but Nick always dissmissed her new techniques and discouraged her. He told her that training stuff was all theory and he wanted her to get back to her work Mary was back in her old form

Was the training a success or a failure and why?

The

training was a failure for Mary. She was able to grasp all the learnings from her class but as soon as she tried to implement them at her work place, she was discouraged by her superior stating that the training was all theory and it did not work in real world

Identify the factors that contributed to the failure

Nick

always cut her off whenever she tried to implement any of her training ideas She was unable to convince Nick about the benefits of implementing her learnings into her work No clarity was given to her about the training given to her

Actions which should be taken BEFORE a training program

The

kind of training needed for an employee Proper gist of the training should be given to the employee and the reason why he/she is being sent for it

During Training
The

employee takes interest in the training sessions The trainer should be skilled enough to make the training interesting for the employees The trainer should make sure that there is full interaction in the class

After Training

The employee should try to implement the learnings into his/her work The colleagues, subordinates and supervisors should help the trained employee in implementing the new techniques and skills learned The employee should not give up and should try to make his/her peers realise the importance and advantages of new things learned at the training