Developing Cross cultural skills in 105 minutes

ABHISHEK GOEL IIM CALCUTTA

Approach adopted
2

Knowledge

Attitude

Behavior

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What we see is often not what it is

3

FORMAL LEVEL

INFORMAL LEVEL

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6 dimensions
(Representation of Hofstede 1982, 1994, 2000, 2010) 4

Power Distance

IndividualismCollectivism

Masculinity Femininity

Indulgence

Temporal Orientation*

Uncertainty Avoidance

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Assessing ones cultural intelligence

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Assessment
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Assessment
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Profiles
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Provincial

Similar background Skillful at analysis

Analyst

Natural

Intuitive
High degree of control over actions

Mimic

Ambassador

Confident, not knowing much

Uncommon type, enigmatic
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Chameleon

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Lets play

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A short cross cultural simulation

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1.

Two different parties

3-4 volunteers who would act consultants Rest would come to the middle of the room

2. Consultants may please proceed and wait outside

the hall

You may carry a copy/paper, pen/pencil

3. The remaining group stays back in the room 4. Your roles would be given to you shortly

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Upon Re-assembly
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How did consultants feel when you approached

members of home culture?

How did members of the home culture feel when

consultants approached you?

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Capability
Intercultural expertise at all organizational levels

Cultural Immersion
Lived Experience in other cultures

Care
Balanced interest and value for profit and stakeholders

Contrasts
Cultural differences in leading and motivating followers

Interculturally Competent Leader

Connection
Engaged communication and interaction with diverse cultures

Context
Situational perspective with no judgement

Consciousness
Self-awareness of own cultural backgrounds and bias

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Sources of Misinterpretation
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Caused by inaccurate perception of a person or

situation

Subconscious cultural blinders

We make assumptions that are culturally determined

Lack of cultural self-awareness

Cultural Intelligence reading Scores. (range desirable: >4)

People appear similar to me (than they really are) Parochial view (my way)

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5-step discovery
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1.

Open yourself to new experiences, embrace differences

Not easy, because there may be setbacks

2. 3. 4. 5.

Observe events around you, your situation

Intelligently interpret what is happening, look for common linkages to create a pattern

Exercise caution, apply learning

Be judicious of your actions

But be non-judgmental of others actions

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What is my key takeaway?

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Realization of the world around you Your own perspective with which you see

the world is salient Looking inside and being mindful of own actions is as important as looking outside

Harmony/rhythm/melody

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Assessing your own mindset

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When interacting with others what impacts the other

persons status? (nationality, caste, religion, region) How open am I to ideas from other people representing regions, cultures that are different from my own What is the dominant feeling when I am in a new society: Excitement, Fear, Anxiety?

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Assessment contd
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Am I a prisoner of differences or am I sensitive to

the differences seen in different cultures? When I interact with other human beings, I see them as individuals or as representatives of their culture? How well do I blend various cultural values to create a homogenous set?

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The way forward

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Knowledge

UP

U P

Attitude/ Selfawareness

Behavior

Your part. Good Luck!

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19

Keep Discovering

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