Training Process

Training Needs Analysis

There are 3 types of training need analysis: Organizational need analysis Job need analysis Person need analysis

Infosys T&D
Made new university-like campus in Mysore called the Narayana Murthy Center of Excellence and houses the Global Education Center (GEC). It dedicates $184 million toward training every year. In addition to providing the requisite core training, the luxurious facilities as well as its boot camp cum finishing school curriculum are strong incentives for scarce and ambitious college graduates trying to select an employer.

Narayana Murthy Center of Excellence

 GEC has 610 full-time faculty members 23-week on-campus training program
Making the transition from college to corporate Building a strong foundation in software (software boot camp) Developing specific technical skills

Training Administration
In-house training team Except for operations management for band C, done through vendors e.g. On Track.

T&D Department
Teams: Corporate training team Band B only process executive & senior process executive Organizational development team Band C and above

For band B
Induction Voice and accent training 6 months Process training Domain training-for specific verticals try Domain certifications e.g. t100 Quality training-six sigma certifications.

 Competency based training:Soft skills training:communication, presentation, cultural sensitivity, client interface training. MIND-mentoring, innovating, negotiating, developing. It is for self-awareness and self evaluation, mainly focuses on EQ. Transactional analysis-for understanding your own personality

For band C and above

Induction-1day, joining formalities Buddy program-one month Operations management:Deal with operations complexity Focus on interpersonal evaluation Conflict management Confidence management Leadership fundamentals:Harnessing leadership qualities Appraisal skills workshop:How to evaluate sub-ordinates How to handle escalations How to appraise

Quality training: six sigma:-green belt-black belt Domain training: T200 and T300 certifications. Middle Management Leadership Program (MMLP): For band C employees-team leads It harnesses their leadership qualities, available for high performers.

Development
Career path: Chalk out career path for all Should have completed 18 months in Infosys. Higher education: MBA 50% of the fees is reimbursed. Development assignments (DAs)

Evaluation
Performance Development Plan: A sheet which the employee and manager has to fill where both of them have to provide information which all areas the employee has improved in. Projects: Small term projects like on Six Sigma, where at the end of it the employee has to give presentations to the training team. Questionnaire: Feed back from the employees on the quality and content of training Analysis is done on it and than it is scaled.

Legal Process Outsourcing Academy Framework

Developing competence Our resources go through a rigorous capability-building process, which includes three levels of certification: T100 Foundation T200 Proficiency T300 Expertise Eligibility criteria for certification Qualifying certification exam with a minimum score of 75% Training mechanism Classroom training domain, soft skills, technical and process skills Technology-assisted learning domain and technical Self-learning Peer-knowledge-sharing and mentoring Evaluation mechanism Infosys Proprietary Online System Linked to performance management system for identification of training needs Infosys Proprietary Knowledge Dissemination and Assessment Tool Web-based tool to manage knowledge dissemination and enable automated evaluation mechanism