Howard Schultz

A True Transformational Leader

Idealized Influence
Definition: Provides a role model for high ethical behavior, instills pride, gains respect and trust.

He is very open with his employees and associates about the company in all aspects. He believes that everyone has the right to know the good and bad news and that if he trusts the Starbucks family that they will trust in him as a leader. He instills a great sense of pride in all of his employees. He only wants to hire and invest in people that have as much pride and enthusiasm in the company as he does. A great example of gaining trust and respect from his employees is inviting them to Town Hall meetings so that they can voice their opinions, concerns or whatever is on Grow their with mind. discipline. Balance intuition with rigor. Innovate around the
core. Don't embrace the status quo. Find new ways to see. Never expect a silver bullet. Get your hands dirty. Listen with empathy and over communicate with transparency.

Inspirational Motivation
Definition: The degree to which the leader articulates a vision that is appealing and inspiring to followers. Leaders with inspirational motivation challenge followers with high standards, communicate optimism about future goals, and provide meaning for the task at hand. Followers need to have a strong sense of purpose if they are to be motivated to act. Purpose and meaning provide the energy that drives a group forward.

He makes the mission statement and vision of Starbucks a part of the company culture. Words to motivate and inspire his employees to provide the ultimate coffee experience. He goes to great lengths to make sure that employees know that they are appreciated and valued especially through such actions as extending benefits to any employee who works 20+ hours.
If you want to build a great enterprise, you have to have the courage to dream great dreams. If you dream small dreams, you may succeed in building something small. For many people, that is enough. But if you want to achieve widespread impact and lasting value, be bold.

Intellectual Stimulation
Definition: The degree to which the leader challenges assumptions, takes risks and solicits followers' ideas. Leaders with this style stimulate and encourage creativity in their followers. They nurture and develop people who think independently. For such a leader, learning is a value and unexpected situations are seen as opportunities to learn. The followers ask questions, think deeply about things and figure out better ways to execute their tasks.

Starbucks loves to train their employees to be empowered to make decisions and be creative with solutions. They believe in encouraging employees and developing their skills to make sure that they have the right tools and skills necessary. Trusting his employees and associates, especially those smarter than him, and letting go of some of the power to those more suited for the task. He learns just as much on I realized that I had to hire people smarter and more qualified as heEarly teaches.

than I was in a number of different fields, and I had to let go of a lot of decision-making. I can't tell you how hard that is. But if you've imprinted your values on the people around you, you can dare to trust them to make the right moves.

Individualized Consideration
Definition: The degree to which the leader attends to each follower's needs, acts as a mentor or coach to the follower and listens to the follower's concerns and needs. The leader gives empathy and support, keeps communication open and places challenges before the followers. This also encompasses the need for respect and celebrates the individual contribution that each follower can make to the team. The followers have a will and aspirations for self development and have intrinsic motivation for their tasks.

Makes sure that all Starbucks employees are trained to be experts in coffee, customers and the company. Constantly developing and improving trainings for employees to make sure that they stay innovative and ahead of the time. Have numerous employee programs and services to satisfy and help with personal needs and matters. They want to make sure to take great care of their employees "Our mission statement about peopleof with respect and dignity is so that their employees take treating great care their not just words but a creed we live by every day. You can't expect your customers. employees to exceed the expectations of your customers if you don't
exceed the employees' expectations of management. That's the