GROUP NO:- 13

PALLAVI LUTHRA ARJUN SINGH DESWAL MANOJ SARDANA ANIL DEOKAR (152) (156) (160) (168)

INTERPERSONAL COMMUNICATIONS BASIC ELEMENT TYPES OF INTERPERSONAL COMMUNICATION FUNCTIONS OF INTERPERSONAL COMMUNICATION COMMUNICATION CHANNELS VARIABLES AFFECTING INTERPERSONAL COMMUNICATION EFFECTIVE INTERPERSONALCOMMUNICATION STRATEGIES

Interpersonal communication is the process of sending and receiving information between two or more people. This is an ideal and effective communication situation because you can get immediate feedback. It is person-to-person contact, it includes everyday exchange that may be formal or informal and can take place anywhere by means of words, sounds, facial expression, gestures and postures.

There are four basic element of Interpersonal Communication. 1.Sender : Person who sends information. 2.Receiver : Person who receives the information sent. 3. Message :Content of information sent by sender. 4.Feedback : Response from receiver.

 Dyadic

communication Public speaking Small-group communication

We use interpersonal communication for a variety of reasons. It helps us understand a situation in a better way. The three specific functions are: Linking function Mentation function and Regulatory function.

1.

2.

3.

Linking function : It connects a person with his or her environment. Mentation function : It helps us conceptualize, remember, and plan. It is a mental or intellectual function. Regulatory function : It serves to regulate our own and others behaviour.

Communication channels are the medium chosen to convey the message from sender to receiver. Communication channels can be categorized into two main categories:

Direct channels of communication Indirect channels of communication.

 Direct

channels : These are those that are obvious, and can be easily recognized by the receiver. They are also under direct control of the sender. In this category are the verbal and nonverbal channels of communication. Indirect channels: These those channels that are usually recognized subliminally or subconsciously by the receiver, and not under direct control of the sender.

1. 2. 3. 4.

Many variables affect the interpersonal relationships which are following. Self-disclosure Feedback Nonverbal behaviour Interpersonal attraction.

 Self-disclosure

: In it others know what we are thinking, how we are feeling and what we care about. It helps reduce anxiety, increase comfort, and intensify interpersonal attractions. Feedback : It is the response of a receiver that reaches back the sender. It involves agreeing; asking questions and responding through feeling statements.

Nonverbal behavior : It plays an important role in interpersonal communication. A smile , a firm handshake, etc. can achieve much more than words in certain situations. Eye contact, gestures, posture, facial expressions, etc. are also important elements of our nonverbal behaviour. Interpersonal attraction : It is the ability to draw others towards oneself. Some people are said to have magnetic personalities.

 Focused

Listening Focused Hearing Gentle Interruptions Information Checks Balancing the Conversation Nonverbal Communications

Focused Listening : Practice the habit of really focusing on an individual when they talk to you. Not only are you more likely to hear the words they are saying, but you will send signals to the speaker that you are in fact listening, engaged, and interested in what they have to say.

Focused Hearing : Listening and hearing are really two separate skills. You can listen to a lot of talk, but you may not actually hear what is being said to you. Focused hearing means turning off your silent mental comments and reactions while the speaker is speaking. Gentle Interruptions : If you feel the need to remember something that has just been said to you, rather than making a mental note--and missing information---put your finger up, and ask the speaker to pause "for just a second while I write something down about what you just said that was very important to me.

Information Checks : When someone is telling you something of importance to them that requires your reaction or consent, it helps to be sure you really understand what they are feeling, perceiving, or asking you to do. Balancing the Conversation : If the other person tries to interrupt you too hastily, raise your hand up, palm facing the other person, and say calmly, "I want to hear your reaction. But please let me finish my last thought first." Wrap up what you had to say in one or two more sentences, and invite the other person to interject.

Nonverbal Communications Learn the common nonverbal signals all humans employ to communicate emotions while speaking or listening. Researchers agree that when a person is not telling the truth, they tend to cast their eyes up and to the left. These nonverbal "tells" are related to right and left brain functions.

Problem:
Shift in of organisation :from seniority system to grading system after economic crisis in japan Reluctance of people to accept the change. More than 60%of 106408 japanes think the system Was unfair and found the appraisal system a threat to their Career stability

Objective:

To explore the relationship among interpersonal communication tactic,perceived procedural justice and uncertanity of career stability. To reveal effective interpersonal skills to tackle the same

Preceived procedural justice:

Preceived fairness of exchange taking place in an organisation involving individual in relation(information and social component) injustice out of a decision

Uncertainity:insecurity regarding the possible Interpersonal communication tactics :information and social senstivity are expressed to
influence the feeling and attitude of information recipient

1)Hard interpersonal communication tactic:

Persuasion by putting pressure through warning ,threat or high handed manner

2)Rational interpersonal communication tactic Persuasion through reason ,condition ,logic,etc 3)Soft interpersonal tactic: Persuasion through flattery.praise

1)Relationship between three:

Interpersonal communication tactics were not directly related to preceived uncertainity Interpersonal communication directly related to preceived Procedural justice Interpersonal communication indirectly related to preceived uncertainity

2)Type and effect

Hard interpersonal skills promote preception of procedural injustice Rational and soft interpersonal skills promotes procedural justice

Reasonable explanation develops reliability and trust Japanese are group oriented so attempt to harmonious relationship was acceptable Preception is based on processing the information Hard tactics hamper the information processing hence there is disregard Soft anrd rational tactics motivates the information process and there is

Supervisor should provide reasonable explanation,keep their word,listen to subordinate,try to get feed back Organisation need to train managers on interpersonal skills in order to manage workers with performance based personnel practices