QUALITY ASSURANCE

Quality
Quality is defined as excellence or fitness. Perfect quality is very costly and virtually impossible. Quality should be within acceptable limits as defined by the organization The totality of features and characteristics of a product or service that bear on its ability to satisfy specified or implied needs .For the producer quality is conformance to specifications and absence of variation from specs .For the customer quality is physical quality, quality of service, psychological quality

Quality characteristics in information system

Complete data Accurate data Precise data Understandable output Timely output Relevant output Meaningful output User friendly operation Error resistant operations Authorized use Protected system and operations

Software Quality Criteria:

correctness efficiency flexibility integrity interoperability maintainability portability reusability testability usability Reliability

Software quality assurance

It can be defined as a set of systematic activities providing evidence of the ability of the software process to produce a software product that is fit to use

For a quality information system

data information system Model method process

Organizational functions for quality assurance

Top management information system quality assurance Information systems executive quality assurance User quality assurance

Quality assurance for application: Quality assurance in application development Application design for quality Maintenance of application quality Post audit evaluation of information system applications Maintenance of Data quality

Quality assurance in application development

The development cycle is designed to support quality assurance in terms of developing a system that meets requirements. Development quality assurance procedures can be operated in Cooperative mode Eg; structured walk through for programmers Adversary mode Or a combination

Application design for quality

Application designed with high regard for quality assurance in operation tend to have low error rates

Maintenance of application quality It refers to either repairs of errors or enhancements. If repairs are not made user may loose the confidence in it. If enhancements are not made, users may switch to alternatives. The Maintenance process cycle includes Identification Analysis Performing change Testing

Maintenance of Data quality

Maintenance of Data quality includes continous inputs of resources, the ability of an organization to maintain data quality depends on both organizational factors and data factors

Post audit evaluation of information system

applications

It is a review by the task group. It reviews the objectives and cost benefit representations made on behalf of the project and compares them with Actual performance and actual costs

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