Escolar Documentos
Profissional Documentos
Cultura Documentos
edition
CHAPTER 8
8-1
8-3
8-4
Introduction
Performance management: the process through which managers ensure that employees activities and outputs contribute to the organizations goals. This process requires:
Knowing what activities and outputs are desired Observing whether they occur Providing feedback to help employees meet expectations
8-5
8-6
8-7
8-9
Acceptability
Specific feedback
8-10
8-11
Comparative
Quality
Attribute
METHOD
Results
Behavior
8-13
8-14
8-15
8-16
8-17
8-18
An employees performance measurement differs from job to job. For example, a car dealers performance is measured by the dollar amount of sales, the number of new customers, and customer satisfaction surveys.
8-19
Rates behavior in terms of a scale showing specific statements of behavior that describe different levels of performance.
8-20
Figure 8.5: Example of Task- BARS Rating Dimension for a Patrol Officer
8-21
8-22
8-23
8-24
8-25
8-26
8-27
Coaches provide feedback to their team just as managers provide feedback to their employees. Feedback is important so that individuals know what they are doing well and what areas they may need to work on.
8-28
8-29
Performance management is critical for executing a talent management system and involves one-on-one contact with managers to ensure that proper training and development are taking place.
8-30
8-32
8-34
When giving performance feedback, do it in an appropriate meeting place. Meet in a setting that is neutral and free of distractions. What other factors are important for a feedback session?
8-36
8-38
Ethical
Employee monitoring via electronic devices and computers may raise concerns over employee privacy.
8-39
To protect against both kinds of lawsuits, it is important to have a legally defensible performance management system.
8-40
Summary
Performance management is the process through which managers ensure that employees activities and outputs contribute to the organizations goals. Organizations establish performance management systems to meet three broad purposes:
Strategic purpose Administrative purpose Developmental purpose
Performance measures should fit with the organizations strategy by supporting its goals and culture.
8-42
Summary (continued)
Performance information may come from an employees self-appraisal and from appraisals by the employees supervisor, employees, peers, and customers. Using only one source makes the appraisal more subjective. Organizations may combine many sources into a 360degree performance appraisal.
8-43
Summary (continued)
Organizations can minimize appraisal politics by establishing a fair appraisal system, involving managers and employees in developing the system, allowing employees to challenge evaluations, communicating expectations, and having open discussion. Performance feedback should be a regular, scheduled management activity, so that employees can correct problems as soon as they occur.
8-44
Summary (continued)
The performance feedback discussion should focus on behavior and results rather than on personalities. Managers must make sure that performance management systems and decisions treat employees equally, without regard to their race, sex, or other protected status. A system is more likely to be legally defensible if it is based on behaviors and results, rather than on traits, and if multiple raters evaluate each persons performance.
8-45