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Obaidullah khan
DEPARTMENT OF BUSINESS ADM.
FACULTY OF MANAGEMENT STUDIES
AND RESEARCH
ALIGARH MUSLIM UNIV., A.M.U
Discussion Agenda
♦ User Perspective
♦ SCOR Application
♦ Current Development Situation
♦ Future Challenges
♦ 2002 Focus
SCC User Perspective
Align
Information •AS IS Work/Information Map
Performance
and Work Flow •Transactional Analysis
Levels, •Design Specifications
Practices, •TO BE Work/Information Map
and Systems •Prioritized List of Changes
PlanCommittee
MakeCommittee
C-Katie Kaspar-
VC -Oscar Chappel – Tech Connection C -Ed Biancarelli – Washington Group
VC -Irving Briks – BellSouth
SourceCommittee
C-Dennis Zagrodnik – Daimler/Chrylser Deliver Committee
VC -Paul Welch - Nokia
C - Dan Swartwood –Pragmatek
VC - Rick Hughes – Lockheed Martin
ReturnCommittee
Focused Continuous
Tactical Improvemen Improvemen
t t
♦ Peter Bolstorff
Company, role? PRAGMATEK, Consultant
Committee Experience? Plan and Integration
Used SCOR as basis for project? Yes. What role?
Project Manager, Design Team, Steering Team,
Consultant
♦ SCOR Level 1 metrics include a Returns/Warranty
Processing Cost separate from Total Supply Chain
Cost. Is this an accurate representation? is there
benchmark data available for this metric?
♦ Establish technical development priority to
synchronizing Returns/Warranty Processing Cost
with Total Supply Chain Cost and identify
benchmark resources to support a Return Project.
Example 2
♦ Peter Bolstorff
Company, role? PRAGMATEK, Consultant
Committee Experience? Plan and Integration
Used SCOR as basis for project? Yes. What role?
Project Manager, Design Team, Steering Team,
Consultant
♦ How do we use SCOR Deliver and Return within the
Retail industry segment at the store level?
♦ Establish technical development priority to adding
appropriate process, metric, and benchmark
capability to support a Retail project at the store
level.
♦ Session members broke out into 10 Teams.
♦ Each team prepared about 4 questions
pertaining to SCOR application based on
their group’s experience. There were 34
total submissions.
♦ For each question, the team identified one
idea for SCOR model change that might
make application easier and more
effective.
♦ Sample from one team – the
recommendations were ranked with 1
being considered the most important.
classification.
FAST MEASURED
TACTICAL 1) Create contact list or
web page for open
exchange between
SCOR users regarding
metrics.
3) SCOR process maturity
measurement
incorporation into
model to help
practitioners with
STRATEGIC implementation.
2) SCOR-model expansion
for
“damage/stales/waste
” to support food and
consumer goods.
4) Develop predictive
metrics for strategic
planning.
Objectives Thursday
Request
Quality Control
Create Project Charter
Manage Risks
Close
Stakeholder Create Procurement Manage Procurement and Project
Approval Plan Contracts Contracts
♦ From ♦ To
Integration Technical
Committee Development
Steering Team