Welcome to the Achieving Behavioural Change (ABC) Course

Presented by:

NAME
Produced from original work for: The Department for Work and Pensions (2003 to 2007) This must be read in conjunction with the Tutor Notes

Communication and Worker Engagement Training

Welcome to the Achieving Behavioural Change (ABC) Course

Presented by:

NAME
Produced from original work for: The Department for Work and Pensions (2003 to 2007) This must be read in conjunction with the Tutor Notes

Communication and Worker Engagement Training

Administration

Fire & First Aid Arrangements Refreshments / Meal Breaks Mobile Phones Smoking Policy Welfare Facilities

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Ice Breaker
Introduce another person

Company, job they do

Experience safety training?

Something interesting, e.g......

Claim to fame! Interests
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Aim

To enhance delegates existing training / experience with an understanding of the influence they as individuals have on health & safety performance, as an integral part of what we do. To develop a partnership in which all persons involved with xxx projects will have an input into achieving the goal of ABC through the life of the project.
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What is ABC?

Achieving Behavioural Change (ABC)

A determination and belief that no one should have to be injured, or worse in the course of their work. The need of communication and worker engagement in reporting near hits/misses, as a positive means of preventing ill-health and severe accidents and incidents
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Objectives
Following the course you will be able to:

List the Legal Duties of Employers and Employees Define Hazards, Risks and Control Measures List Possible Causes of Accidents Appreciate the Link between Attitude, Behaviour, Consultation and Cooperation (communication and worker engagement) Appreciate the Costs of Poor Safety Performance Appreciate the Benefits of Good Safety Performance and positives of reporting near hits/ misses Put ABC into Practice using the STAARR & TASK Card Successfully Complete the Course Assessment
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Why Manage Health and Safety?

Legal reasons Financial reasons Moral reasons

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Legal Duties

Exercise 1 Consequences of an Accident

In your groups discuss and complete the exercise as instructed on the form

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Facts about Health & Safety

180 160 140 120 100 80 60 40 20 0

Fatal & ill Health - Figures are for years 1981 to 2006/2007

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Health and Safety at Work?

Not intended to stop work being done Intended to make those with duties Stop and Think how it can be done safely

Health and Safety at Work Act 1974

Provides good framework for H&S in workplaces Sets minimum standards Makes safety everyone's business

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Exercise 2 Legal Duties

In your groups discuss and complete the exercise as instructed on the form

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Legal Duties
Employers

Ensure health & safety of employees Ensure health & safety of others Provide safe systems and procedures Provide training, supervision etc. Provide safe workplace and equipment Provide welfare facilities and first aid cover Consultation with employees
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Legal Duties
Employees

Ensure your own health & safety Ensure health & safety of others Co-operate with your employer Dont interfere with safety equipment etc. Report health & safety problems Use equipment safely as trained
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Reasonably Practicable 1
It shall be the duty of every employer to ensure, so far as is reasonably practicable the health, safety and welfare at work of all his/her employees.
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Reasonably Practicable 2

Cost of implementing (Time, effort etc). Cost of maintaining.

Vs

Risk High, Medium, Low Extent of Risk Elimination/Reduction

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Penalties for getting it wrong 1

Magistrates Court Fine up to 20,000 and/or Prison 6 months Crown Court Fine Unlimited and/or prison Example most recent: 15,000,000

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Penalties for getting it wrong 2

Compensation Insurance Excess

Negligence
Contributory Negligence

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Hazard, Risk and Control

Exercise 3 Health & Safety Problems

In your groups discuss and complete the exercise as instructed on the form

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Foreseeable

Behaviour 75% of Accidents deemed Foreseeable. Alertness Hazard Spotting If Foreseeable - Then Reporting Preventable! Actual and Potential Attitude to Risk Workplace standards Unsafe Acts/Conditions Reporting of Near Hits/Misses
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Accident Triangle Positive Reporting

The Industry
Fatals Majors 3

With True Near Miss Reporting & Behavioural Change

Day+ First Aid Near Hit-Misses

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Definitions 1

Hazard A hazard is something with the potential to cause harm. Risk The risk is the likelihood of the harm occurring,during the work coupled with the severity.

Risk Assessment Structured and systematic technique to identify hazards,evaluate risks and prioritise actions.
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Definitions 2

Method Statement A documented logical description of a task.

Risk Control
The measures taken to eliminate hazard or reduce risk to an acceptable level.

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Suitable Controls ERIC Principles

Eliminate Reduce / Substitute (with lesser risk) Engineering controls

(Isolation, Containment, Guarding)

A combination of some or all Safe systems of work may be (Information, Instruction, Supervision, needed until Training,) risk is Warning signage adequately controlled PPE

Control

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What is a STAAR / TASK card?

A point of work assessment completed by you A tool which is intended to: Compliment the formal risk assessment Prompts and reminds us to: Consider our workplace Consider our activity Consider the potential for accidents You must carry your card at all times on site
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What is S.T.A.A.R.R.?
A tool asking individuals to:

Before commencing the task / job & Think Assess

Act Report Review Use the tool to help you

Your controls On Additional controls ? Problems encountered

Upon completion
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S.T.A.A.R.R.
How is it used / operated

Contractors
Completed

staff issued with STAARR card

by individuals at the point of work, before commence of the task.

Other Other Only

contractors working in the area. hazards introduced

one assessment need be completed in a group

All

team members sign / initial appropriate section

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Operatives
View the following video clips then Complete Part 2 of the STAARR tool kit form Point of Work Assessment

Managers / Supervisors
Complete your group exercise entitled
Motivating Safety Behaviour
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Point of Work Assessment Identify any hazards that have not been identified in formal risk assessment/method statement.

Video Clip 1

Slips, trips or falls on same level 1 Falls from height

Falling / flying objects

Dusts

13 14
15

2
3

Fumes Noise
Vibration
Electricity Contamination (loose, airborne) Poor lighting Temperature Adverse weather Uncertified equip. (see supervisor) Risk to others from your work

Chemicals / harmful substances

4
5 6 7 8 9 10 11 12

16
17 18 19 20 21 22 23

PART 2 THINK

Heat / fire / explosion Risk to plant Contact with stationary object Object overturning / collapsing Manual Handling Stored energy or insecure load Vehicle Risk to you from others Other's (specify)

24

Introducing the TASK Card

Think first Act safe Stop if hazardous Keep safe

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Causes of accidents

Unplanned Events and Outcomes

Outcome Death

Serious injury

Accident

Unplanned Event

First aid injury Plant/equip Damage

Near hit / miss

Hazard Unsafe Act or Condition

Incident

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Safe Behaviour

Causes of accidents are: Unsafe Acts Unsafe Conditions

People cause accidents!

NAPO
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Exercise 4A Unsafe Acts

In your groups discuss and complete the exercise as instructed on the form

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Unsafe Acts

Standing on top step of step ladders Removing guards from machines Leaving materials on floor of a corridor Blocking a doorway or escape route Not wearing correct PPE Putting chemicals in unmarked containers Using machines or tools without training
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Exercise 4B Unsafe Conditions

In your groups discuss and complete the exercise as instructed on the form

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Unsafe Conditions

Unstable or dangerous working platform Dangerous machinery Materials and trip hazards on floor Blocked access routes and exits Excessive noise levels, or dust in air etc. Overcrowding External factors such as weather etc.
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Causes of Unsafe Acts and/or Conditions

Lack of: Experience Training

Cost: Time Equipment

Poor Supervision Laziness Distractions Pressures: Peers Management

Personal Pressures: Your team playing tonight? Problems at home

Human Errors
Forgetfulness

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Chain of events
Lack

of Control
Unsafe

Unsafe Acts

Conditions
Consequences
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Accident

Exercise 5 Costs of Accidents

In your groups discuss and complete the exercise as instructed on the form

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Business costs:

Lost time Damaged equipment and materials Loss of contracts Loss of expertise Higher insurance premiums Damaged reputation Fines, Compensation Claims etc.
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Human Cost of Accidents

Physical injury or ill health Pain and suffering Loss of earnings Treatment / medication costs Temporary or permanent inability to enjoy pastime activities / hobbies and possible Change of Job Change of Lifestyle Stress to family/friends
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Cost of Accidents
Ian wasnt killed in a building site accident He just lost his life

VIDEO
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Attitude and Behaviour

Reminder: Causes of Unsafe Acts/Conditions

Lack of: Experience Training

Cost: Time Equipment

Poor Supervision Laziness Distractions Pressures: Peers Management

Personal Pressures: Your team playing tonight? Problems at home

Human Errors
Forgetfulness

NAPO

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Results of behaviour
Safe

Attitude

Physical

actions
on self
Effect

Effect

on others
Outcome

Safe

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Results of Behaviour
Attitude Unsafe Safe Attitude Physical

actions
on self
Effect

Effect

on others

Unsafe Safe Outcome Outcome

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Experience and Attitude

Experience shapes our attitudes

NAPO

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Experience and Behaviour

Take a short cut

Nothing

Accident/Injury

You were lucky You will do it the same way again (Habit) HOW LONG WILL LUCK LAST?

You learned the hard way Next time do it differently (Correct way) WILL YOU GET A NEXT TIME? Working in Partnership

What else influences attitudes?

Previous experience Others opinions Knowledge Training Perception

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Motivation for Safe Behaviour

Definition:
The enthusiasm for doing something continually safely

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Exercise 6 Motivation for Safe Behaviour

In your groups discuss and complete the exercise as instructed on the form

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Motivation for Safe Behaviour

Reward:
Financial bonus Promotion Extra responsibility Incentive schemes

Provision of:
Training Good Working Environment Welfare Facilities

Active Encouragement of Involvement in:

Decisions on Consultation Risk Assessments Safe Systems of Work

Explanation of Ultimate Consequences

Consistent/Controlled Discipline
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How to Motivate for Safe Behaviour

Effective clear and timely communication Co-operation and Co-ordination Selection of Competent Persons Sharing Ownership Providing Leadership Never ignoring safety problems Not allowing pressures or other priorities to influence them to condone deviations or short cuts Being polite Praising safe performance Working in Partnership

Safety Culture

The way we do things around here

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Benefits of getting it right

Exercise 7 Benefits

In your groups discuss and complete the exercise as instructed on the form

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Benefits of ABC:
Safe working environment Healthy working environment Better lifestyle less stress Savings in time and money A good reputation Consistent safe working

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Achieving the ABC Goal

Achieving the ABC Goal:

Understand your legal responsibilities Change of attitudes Influence behaviour report near hits/misses and ensure lessons are learnt Identify possible hazards Eliminate or control hazards Realisation of benefits Communicate with others Practice what you preach
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Achieving the ABC Goal Employers Actions

Induction Continuous Training Refreshers Good Working Environment Sufficient well maintained equipment Safe Systems of Work Appropriate Supervision Good Communication Consultation Regular Team Briefings Safety Meetings Tool Box Talks Resources

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Achieving the ABC Goal Employees Actions

Site Rules: Understand & follow them Induction/Toolbox Talks: Listen and ask questions Comply with SSoW Report problems and watch out for Hazards Check equipment and tags Communicate with others Set a personal example of safe behaviour IF IN ANY DOUBT ASK Remember yours is a dynamic changing environment
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Forgetfulness?

What can we use to prevent this? A tool designed to help prevention of error the STAAR / TASK card

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How is STAARR & TASK Used and Operated

Completed by individuals at point of task

Before commencement of the job

Checked / updated when task / workplace changes

Other contractors move into working area Other hazards introduced

Only one assessment needed in a group

All team members sign/initial appropriate section
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Task Use and Operation

Only needs to identify problems not in original Risk Assessment For each hazard identified and ticked there must be an appropriate control Control measures if...
Complex or In doubt or Group cannot agree

Must consult management before continuing

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Exercise 8 Use of STAAR / TASK card

In groups, complete each exercise as instructed on the form.

VIDEO
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Contact Hotline

Dedicated telephone number xxx will be answered between 0900-1700hrs Monday to Friday After hours Answer service only

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Contact Hotline

Report Received Form sent to EHS Investigated immediately by appointed EHS and depending upon severity no later than within 5 working days Response sent back to the office Conclusion to be posted onto site notice boards or as appropriate for nature of complaint

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DWP Hotline Questions Asked

Name (optional anonymity will be respected) Site Name of Contractor Sub-Contractor if applicable Date of Health & Safety Issue Nature of Health & Safety Issue Injury or property damage Management response Would you like a response to this issue?
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Summary

Legal Duties - Employer & Employee Hazard, Risk and Control Causes of Accidents Attitude, Behaviour Communication & Worker Engagement Benefits of Getting in Right Problem & Solution Solving Achieving the ABC Goal Integral to what we should be doing!
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Course test

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We hope you enjoyed and benefited from participating in this course.

Have a Safe Journey Home