KOMUNIKASI DAN KERJASAMA

Disampaikan pada:
PELATIHAN PELATIH
PEMBIMBING PENALARAN MAHASISWA
DI PERGURUAN TINGGI TAHUN 2003

Departemen Pendidikan Nasional

Direktorat Jendral Pendidikan Tinggi
Direktorat Pembinaan Akademik dan Kemahasiswaan

Taufik Bahaudin
BRAINWARE MANAGEMENT SYSTEM©
Telp: (021) 8299960, 8312270 Fax: (021) 8301165
Email: bahaudin@indosat.net.id, bimu@indosat.net.id

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Taufik Bahaudin
Optimizing separate pieces destroy
the effectiveness of the whole.

We need to work together to

optimize the system as a whole, not
to optimize separate pieces

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NO BODY PERFECT,
NO SUPERMAN
Tidak ada manusia
yang sempurna, tidak
ada manusia super
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 Why Teamwork
- Since No Body’s Perfect -

Accomplish more on the job withless waste

of time & materials
Produce higher–quality work
Are happier with their jobs
Make customers more satisfied

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MENYANGKUT MANUSIA :
Unik
Kompleks
Sulit Diduga

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- Uni que
- Compl ex
- Unpr ed ict able

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 THE 5 KEY FACTORS FOR SUCCESS

1. THE GOALS & STRATEGY (TEAMWORK) ARE

CONGRUENT

2. THERE IS SUPPORT AT ALL LEVELS

3. GOOD LEADERSHIP BY KEY PEOPLE

- CLEAR VISION & FULLY COMMITTED

4. A PLANNED ADAPTIVE APPROACH

5. KNOWLEDGE AND SKILL

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TEAMWORK :
 BELIEVING IN PEOPLE

 TREATING EVERYONE WITH

- Dignity, Trust and Respect

 WORKING TOWARD WIN-WIN FOR

ALL STAKEHOLDERS

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TEAM YANG TANGGUH MEMBUTUHKAN
INDIVIDU YANG TANGGUH

UNTUK MENCIPTAKAN PERSEPSI YANG MENDAHULUI

HARUS ADA KEADILAN PERSEPSI KEADILAN

IKATAN SALING KEJELASAN

PERCAYA
UNTUK

1 MENCIPTAKAN
KEJELASAN
YANG
DIBUTUHKAN
KOMIITMEN
INDIVIDU KETERBUKAAN

UNTUK MENCAPAI
KETERBUKAAN

TEAM YANG
TANGGUH INDIVIDU
YANG TANGGUH
HARUS PUNYA
HATI
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 Stages of Team Development
Transforming

PHASE III

PHASE II
Success/
Performing Conforming
Complexity

Norming
PHASE I
Storming
Forming

Time/Effort

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 An Application of The Cognitive School of
Thought in a Brain to Brain Communication.

(Taufik Bahaudin)

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- Winston Churchill -

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 The 1990’s is the Decade of Brain

Limbic System bekerja sebagai otak dari

otak.

Limbic System :
 Dulu dianggap perannya hanya terkait dengan
proses emosional
 Sekarang, peran utamanya adalah dalam
memproses memori jangka pendek dan transformasi
memori menjadi memori jangka panjang.
 Hal ini mengukuhkan penting perannya dalam
belajar.

TETAPI, MASIH BANYAK HAL YANG BELUM KITA

KETAHUI
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 “MANUSIA”, secara biologis diciptakan untuk bertahan
hidup, dan daya saing utama yang paling besar adalah
kemampuan untuk belajar

 “MEMPELAJARI” bagaimana untuk belajar, saat ini

merupakan tuntutan yang paling kritis untuk
bertahan hidup

 Kita bisa menjadi sesorang yang punya tujuan tertentu

dan mampu untuk mempelajari sesuatu jika kita benar-
benar mengerti Belajar Bagaimana Kita Belajar

 Mempelajari Bagaimana Otak Belajar Paling Baik

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dan

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 WHO WE
MINDSET ACTION BEHAVIOR ARE
( LABEL )

WHAT & HOW

WE BEHAVE

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behavior i/g = f ( mind-set i/g )

i = individual
g = group
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OUR CHALLENGE IS IN OUR BRAIN :

WH IC H P ART OF
OUR B RAIN ?

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 Corpus Callosum Thalamus

x
o rte
c
Neo

Pineal

Hypothalamus

Brain Stem
Cerebellum

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Taufik Bahaudin
 Mind door
 Limbic doors
 Physiological
doors
 Mental doors
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Taufik Bahaudin
Jenjang Berkomunikasi
Komunikasi yang manis-manis
Komunikasi basa-basi
Sekedar norma pergaulan
Komunikasi fakta sebagaimana adanya

Menyangkut fakta sebagaimana adanya

Cenderung ke hal-hal yang rasional
Komunikasi pikiran dan gagasan
 Mampu membuat seseorang merasa nyaman
dan aman untuk menerima informasi yang
berbeda dengan apa yang sudah ada dalam
kerangka berpikirnya
Komunikasi Perasaan

Adanya kedekatan pribadi dan keterlibatan emosi
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Komunikasi Pikiran & Gagasan,
serta Komunikasi Perasaan mut-
lak memerlukan RAPPORT

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RAPPORT
Is the essence of an excellent or
successful communication.

The ultimate tool for producing results

with other people

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 RAPPORT

THE MAGIC OF
RAPPORT

“IF YOU WOULD WIN A MAN

TO YOUR CAUSE, FIRST CONVINCE
HIM THAT YOU ARE HIS SINCERE FRIEND”

“Abraham Lincoln”

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 RAPPORT
RAPPORT IS

✿ The ability to enter someone else’s world,

to make him feel that you understand him
You have a strong common bond

✿ The ability to go fully from your map of

the world to his map of the world

The way you tap people resource

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 RAPPORT

❒ Rapport with others makes almost any task

simple, easier, and more enjoyable

❒ To achieve rapport, the magic bond that

united people and makes them feel like
partners

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 RAPPORT

 In every case where there’s difference,

there’s sameness, too

 The way to go from discord to harmony

is to go from concentrating on differences
to concentrating on similarity

 The First step in real communication is

learning to translate from your map of
the world to someone else’s

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 RAPPORT
How do we create
the Rapport ??

We do it by creating or discovering things

in common

 Process “MIRRORING”
OR “MATCHING”

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 RAPPORT

❒ Rapport with others makes almost any task

simple, easier, and more enjoyable

❒ To achieve rapport, the magic bond that

united people and makes them feel like
partners

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Breaking old behavior patterns
and creating better ones in our
communication, we progress as
an effective communicator !
-- it’s an unlearning and
learning process--

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 The more we judge other
people, the more we become
fixed with our own road map,
using it as standard for others

A fixation with our own map is the

best way to limit our learning and
flexibility.
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 WE SEE WHAT WE
SEE
 We see what we are supposed
to see
 We see poorly, or not at all, the
data that does not fit into our
current paradigm

 We don’t know what we don’t

know
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Tidak bisa pakai SK…!

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RESPECT is the foundatio n
of eff ecti ve communi cation.
-Would we listen and cooperate with
someone we didn’t respect ?
-What would cause one person to
disrespect the views of another ?

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 One of the clues we use to
recognize disrespect is language.

- The word “NOT” is more often

interpreted as a direct attack on the
person; we become the judge !

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Taufik Bahaudin
Physiological Doors :

 Visual
 Auditory
 Kinesthetic
 Olfactory
 Gustatory

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MEMAHAMI MODALITAS SESEORANG

 ORANG VISUAL BIASANYA BERBICARA CEPAT DAN

MENGGUNAKAN PERUMPAMAAN YANG DAPAT
DIBAYANGKAN

 AUDITORY BIASANYA BERBICARA TIDAK TERLALU CEPAT

DAN MEMPERHATIKAN KATA-KATA YANG DIPERGUNAKAN

 KINESTHETIC BERBICARA LEBIH PERLAHAN LAGI

 Suara biasa berat dan dalam

 Tempo bicaranya biasanya pelan tapi pasti
 Menggunakan perumpamaan yang bersifat fisik

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KETIKA SESEORANG :

 Menengadahkan kepala, orang tersebut

sedang dalam mode VISUAL

 Menegakkan kepala atau sedikit

memiringkan kepala, orang tersebut
sedang dalam mode AUDITORY

 Menunduk dengan santai, orang tersebut

sedang dalam mode KINESTHETIC
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GERAKAN MATA :
■ KE KIRI ATAS
Ia membayangkan sesuatu
dari ingatannya

■ KE KANAN BAWAH
Mengakses bagian kinestetik dari
sistem representasinya

■ KE ARAH TELINGA KIRI

Ia sedang mendengarkan sesuatu
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Taufik Bahaudin
 (Herrman Brain
Dominance)
Memahami perilaku seseorang/sekelompok
orang melalui Kecenderungan Dominasi
Otaknya; “melihat” Ratih dan Arief lebih dalam.

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 PENGARUH DARI GAYA
BERPIKIR
Bagaimana kunci dari Karakteristik
Mengarah Kepada
Otak
Penggunaan dalam Garis Dasar Bisnis:
Dominansi Otak

Preferensi Cara Berpikir

• Apa yang kita

• Hal perhatikan
terbaik apa yang kita
• Apa yang
pelajari
membuat kita
• Bagaimana bersemangat
kita berkomunikasi

• Bagaimana kita menjalankan

• Dalam bidang apa
bisnis kita berhasil
• Bagaimana kita berinteraksi dengan
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dunia
 THE WHOLE BRAIN
MODEL
A : FACTS D : OFF-THE-WALL
FANTASY
LOGICAL HOLISTIC
UPPER ANALYTICAL INTUITIVE
UPPER
LEFT FACT-BASED INTEGRATIVE RIGHT
QUANTITATIVE SYNTHESIZING

ORGANIZED INTERPERSONAL
SEQUENTIAL FEELING-BASED
LOWER PLANNED KINESTHETIC LOWER
LEFT DETAILED EMOTIONAL RIGHT

B : DETAILS C : EMOTIONAL

THE FOUR-QUADRANT MODEL

Taufik Bahaudin SERVES AS
AN ORGANIZING PRINCIPLE OF HOW THE BRAIN WORK
A FACTS FUTURE
D
Does it use facts?
Is it quantified? Does it look at the big picture
Does it show clear analysis? or overview?
Is it visual and colorful?
Is it to the point? Is it logical? Does it use metaphors
Is it conceptually sound or
clear?

Communication Walk-
Around
FORM FEELING
Does it provide details? Does it use experiences that
Is it in sequential order? relate to the audience?
Are there examples to
Is it neat? illustrate the point?
Is it in a recognizable, Is it helpful and user-friendly?
“approriate” formal? Does it acknowledge
emotional issues?
B Taufik Bahaudin
C
 A WHOLE BRAIN ANALYSIS OF
MANAGEMENT STYLES

GAYA KUADRAN – A
PROFORMA PROFILE

 Biasanya otoriter, direktif, dan

A D
all-business, berlawanan
dengan “management of
people”
 Suka menyelesaikan masalah,
fokus dalam berpikir,
B C memproses dan menganalisa.
Berbicara untuk menyelesaikan
masalah sesuai logika. (talking
through solutions to problems )
 The A Quadrant :
 Would favor to reducing the complex to
the simple, the unclear to the clear,
cumbersome to the efficient.
 Evaluation of ideas
 Decisions and judgments are explained
and justified.
 The style is analytical, logical, and
rational.

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 The B Quadrants :
 This is structured in a practical and procedural
sense.
 A strong preference would suggest us to have
natural inclination towards organization,
reliability, efficiency, order and discipline.
 Task would frequently be prioritized, would
tackle them in a systematic and sequential
manner.
 Time is managed effectively.

 Mindful of logical constraint and is methodical

and attentive to detail.

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 The C Quadrants :
 Naturally sensitive and receptive concerning
mood, atmosphere, attitudes and energy levels.
 Usually an attraction to people plus and ability to
express his/herself easily.
 Characteristics may include good interpersonal
skills with an awareness of the feelings of
others.
 Ease of communication.
 Sensory intuition, in the form of gut feelings or
hunches, may be displayed and given credence.

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 The D Quadrants :
 Usually handle several mental
inputs simultaneously.
 Make rapid connections

 Feel comfortable with abstract concepts.

 Would take an initially holistic approach to
problem solving.
 Various facets would be assessed
simultaneously.
 Mental jigsaws made and conclusions reached in
a spontaneous rather than a studied manner.
 Questions that sound obvious, but get to the
heart of the matter.Taufik Bahaudin
Taufik Bahaudin
 Brainware Communication
Model
© Taufik Bahaudin, 1998

KAKD Pintu Audio

Pintu Kinestetik K A
KBKC

V
Personalitas &
Budaya Pintu Visual
Individu Intelligence
Emotional

Keterangan :
KA : Kuadran Otak Kiri Atas
KB : Kuadran Otak Kiri Bawah
KC : Kuadran Otak Kanan Bawah
KD : Kuadran Otak Kanan Atas
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