R10 SAP Practice

Paddy Padmanabhan

U.S. Consulting function

NMD Consulting Doug Lattner
Deputy NMD Consulting Jon Williams

NMD Quality and Risk Management Paul Cunningham

NMD Human Resources Patty Pogemiller

NMD Markets and Industries John Gibbons

NMD Performance Excellence Tony Forcum

NMD Practice Operations Jack Witlin

Industries

Consulting Function Operating Regions* Northeast

Service Areas

Industry Segment Leaders

Mid-West GLOV Mid America Southeast Pacific Southwest NORPAC

Service Line Leaders

Region 10

*One RMD Consulting in each of these regions will have responsibility for Practice Operations for the group of regions.

R10 Consulting
R10 RMD Rick Wackerbarth
Business Operations Quality (QRM)

EA Ed Brown SAP Paddy Padmanabhan

XBS Robert Graham RCS Rajendra Prasad

HC Brian Augustian Org & Change Hemalatha Sekhar

TI Parag Saigaonkar SI Aurobindo Sarkar

Advisory Ken Porrello Sanjay Upendram HCLS Krishnan Ramachandran

Oracle Harish Gala

TR Ritobrata Sarkar

EBI Sunil Bidwalkar

TMT Nitin Chawla

HRT Jakka Reddy

ID Ajit Nema

FSI Ankur Chaudhary

AIS Shama Sabade

SL Analytics Mudit Kulshreshtha

US Based India Based

Overview
Over 2.9M client service hours were delivered in R10 in FY07. Goal for FY07 is 2.8M. R10 has delivered over 9M client service hours since inception. Average utilization is at a healthy 73% We have over 1800 practitioners providing fulllifecycle services, and over 100 clients are active in Region 10 with two locations--Hyderabad and Mumbai. Our world-class talent pool adhere to the highest quality control standards and rigorous training on U.S. work models Our Hyderabad and Mumbai practice offices are assessed at CMM Level 5 Seamless interaction and common methodology between onshore & off-site teams with single point of contact for delivery Focus on training, processes and methodology
TMT 34% HCLS 34% PUB 8% Experience by Industry CB 9% ENER 1% FSI 3%

Others 1%

MAN 10%

Headcount by Service Area Advisory 2%

XBS 24%

EA 45%

HC 4%

TI 25%

SAP Services
Service Offerings Resource Allocation 7% 9% 2%

Service Offerings SAP Remote Development Our Remote Development (RD) service provides our clients with application programming services for new applications, upgrades or enhancements SAP Remote Configuration and Testing Utilize functional resource pool, remotely, to reduce project cost and cycle time SAP Application Implementation Utilize functional resource pool for SAP implementation SAP Application Maintenance/Support Client assistance for maintaining, administering, and operating their systems post go-live SAP System Installation and Maintenance Our Basis/WAS group maintain and support system infrastructure

11%

71%

Remote Development Application Implementation System Installation and Maintenance

Remote Configuration Application Maintenance Services (AMS)

Key Facts
490 Resources Continuous Learning Over 120 hours of training is imparted to all resources every year Our offshore SAP team has delivered millions of person hours of services to over 90 global clients spanning the full life cycle of projects Our delivery team has developed SAP-specific methods, tools, and processes to enhance visibility, productivity, and transparency of services

SAP Resource Profile

Beyond world class developers, we have a full-fledged and highly experienced SAP practice in India Functional Break-up
APO, 1 CRM, 23 BW, 13 Basis, 12

SAP Experience Profile

<1 Years 14%

> 5 Years 36%

Customer Service, 5 SD, 20 Enterprise Portal, 1

QM, 1 FI/FICO, 27 PP, 8 PM, 3 MM/SRM, 19 IS-U, 2

13 Years 30%
35 Years 40%

Our Practitioners Skills: Over 35% of practitioners have over 5 years of experience in SAP 30% of our resources are SAP certified 80% of Functional consultants have 3+ years of Industry Background Breadth & Depth in technical & functional skills-60% of Functional resources are Multi-skilled Expertise in Deloitte methods and tools and their integration with offshore methods and processes Integrated with other Deloitte offshore practices such as Tax, Risk and Human Capital

SAP Technical Resource Profile

Netweaver Skills Break Up

Technical Staff Skill Matrix

300 250 200

ABAP Objects, 42

Portal, 40

WAS-BASIS, 8

BI, 12

MDM, 10

150
100 50 Interface 0
XI, 110

Reports

Wrkflw

Forms

BDCs

Dialog

LSM W

HR

BAPI

ITS

ALE

EP

XI

EDI

Objects by Type
Others 5% SAP Scripts 20% Conversion 16% Dialog Programs 1% Enhancements 14%

TOTAL 300 280 270 222 142 80 80 15 192 40 175 32 110 40

Our Practitioners Skills: Over 60 practitioners are certified in NetWeaver components including XI, EP, BI, WAS and Solution Manager Our technical resources are multi skilled and most of them are specialized in one or more of SAP NetWeaver components
Reverse Engineering 1% Reports 19% EDI Interface 2% Outbound Interface 10%

Function Module 2% Inbound Interface 10%

SAP Evolution of services

Onsite

Blue Print
Business Reqmnt

Design
Functional Design

Development
Tech. Specs
Technical Development Review Code & Test

Test & Delivery

Production Cutover

Post Delivery

Remote Configuration

Develop Technical Technical Unit Test Development Specifications

QA / QC

Testing Support

Ongoing Support

Formative years: 2000 - 04

Offshore

Grow and Consolidate: 2004-2006

Innovate and add Value: 2006 +

Spectrum of work done

Tech Design Tech Dev Testing Remote Config AMO Upgrade

CB

SC Johnson Carolina Turkeys PMI

Calsberg
Heinekien Diageo McCormik Brother JTI

Tastykake
Home Depot Smithfield Kao Grainger Spinmaster Wickes Furniture Coke

Energy

BHP Billition Middle Tennese Allhegeny Energy

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Spectrum of work done

Tech Design TMT Houghton Mifflin Tech Dev Testing Remote Config AMO Upgrade

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Warner Bros
Graybar Nvidia Computer Associates Earth link Financial Services

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AIG
DPS Sapphire

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HCLS

Bayer Applera

DSM Advanced Medical Optics

Valent Pharma Cephelon MFG Public Sector Rohm & Haas Harley Davidson LAUSD COSA

SAP Value Proposition

Innovation
New service offerings AMS, remote testing (Allhegeny), remote configuration (GA, R&H), remote BI implementation (HMCO, G&K), SRM (Peabody) etc. Increases Business for the firm and provides more career opportunities for employees

Distributed Delivery Model / Offshore Testing

Specialization in Industry specific modules - Public Sector, Funds/Grants Management, Concurrent Employment, e-Recruiting in HR and Federal Aid Billing with FM and GM (LAUSD and CDOT) Talent Management Program
Campus and Off-Campus recruitment Delivery focused training by in-house consultants Cost-effective & Reduces Attrition risk Most successful program in Consulting 140+ hires from 2002

Process Innovation in new technology developments from checklist to enhancing the toolset Process maturity assessments CMM & SAS-70 audits Cross functional offerings
Teaming with AERS on security / user adminstration Teaming with Human Capital for learning documents to clients

Teaming with TI on Multiple projects where java / middleware technologies are used

Best Practices
Talent Management Program continue to recruit fresh graduates for growth and cost savings
Continuous Learning Max no. of training programs among all consulting service lines. Trainings and certification (through SAP Technical seminars) in advanced areas of technology helps us to stay AHEAD of competition Pioneering in Delivery Process Initiatives Constant focus on process improvements to improve quality of offshore deliverables. Resource sharing across multiple projects for some of the skilled resources (XI, Workflow) Periodic (monthly) Senior Management Reviews on project risks