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LECTURE-1
History of QFD
QFD was developed in Japan in the late 1960s by Professors Shigeru Mizuno and Yoji Akao. At the time, statistical quality control, which was introduced after World War II, had taken roots in the Japanese manufacturing industry.
To improve the completeness of specifications and to make them traceable directly to customer wants and needs.
QFD means
QFD links the needs of the customer (end user) with design, development, engineering, manufacturing, and service functions. QFD empowers organizations to exceed normal expectations and provide a level of unanticipated excitement that generates value.
What is QFD?
Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers.
It is used by cross-functional teams to identify and resolve issues involve in providing products, processes, services and strategies which will more than satisfy their customers.
What is QFD?
Understanding Customer Requirements Quality Systems Thinking + Psychology + Knowledge Maximizing Positive Quality That Adds Value Comprehensive Quality System for Customer Satisfaction Strategy to Stay Ahead of The Game
Importance to the Customer Our Current Product Competitor One Competitor Two Our Future Product Improvement Factor Overall Importance Percent Importance
Why is a conventional design process not sufficient? Conventional design processes focus more on engineering capabilities and less on customer needs
"Expected" quality or requirements are essentially basic functions or features that customers normally expect of a product or service. "Exciting" quality or requirements are sort of "out of ordinary" functions or features of a product or service that cause "wow" reactions in customers.
BENEFITS OF QFD
Improves Customer Satisfaction Reduces Development Time Improves Team Work Reduces Cost Quick New Product Release Documentation Critical Quality Features Right Technology
QFD
To be Contd....