ATM CUSTODIAN TRAINING

MANUAL V 1

INTERCONTINENTAL BANK PLC

1

Deliverables
At the end of this training Participant should be able to troubleshoot the following
areas of the ATM:
1.

Network
a. ATM IP Addresses
b. Router/Switch/Network Cable
c. HOST

2.

Upper Chassis
a. Power Distribution Unit
b. Special Electronics
c. Journal Printers
d. Receipt printers
e. Card Reader
f. Card Capture
g. CPU or Core
a. RAM
b. CMOS
c. Hard Disk
d. Software

3. Front View
a. Facial
b. Card Reader
c. Receipt chute
d. Shutter
e. Key Pad
f. Screen

4. Dispense Unit
a. Stackers
b. Clamp
c. Sensor
d. Cassettes
e. Presenter

AUTOMATED TELLER MACHINE

An automated teller machine (ATM) is a computerized
telecommunications device that provides the customers of a financial
institution with access to financial transactions in a public space without
the need for a human clerk or bank teller.
On most modern ATMs, the customer is identified by inserting a plastic
ATM card with a magnetic stripe or a plastic smartcard with a chip, that
contains a unique card number and some security information, such as an
expiration date or CVC (CVV). Security is provided by the customer
entering a personal identification number (PIN).

HISTORY
The ATM was invented by Scot John Shepherd-Barron. The world's first
ATM was installed in a branch of Barclays in the northern London borough
of Enfield, Middlesex, in 1967. Inspiration had struck Mr Shepherd-Barron
while he was in the bath.
3

A mechanical cash dispenser was developed and built by Luther George

Simjian and installed in 1939 in New York City by the City Bank of New York, but
removed after 6 months due to the lack of customer acceptance.
The ATM got smaller, faster and easier over the years. Thereafter, the history of
ATMs paused for over 25 years, until De La Rue developed the first electronic
ATM, which was installed first in Enfield Town in North London on 27 June 1967
by Barclays Bank. This instance of the invention is credited to John ShepherdBarron, although various other engineers were awarded patents for related
technologies at the time. Shepherd-Barron was awarded an OBE in the 2005
New Year's Honours List. The first person to use the machine was Reg Varney
of "On the Buses" fame, a British Television programme from the 1960s. 5xxx
series.
The first ATMs accepted only a single-use token or voucher, which was retained
by the machine. These worked on various principles including radiation and lowcoercivity magnetism that was wiped by the card reader to make fraud more
difficult. The idea of a PIN stored on the card was developed by the British
engineer John Rose in 1965.
4

However, the modern, networked ATM was invented in Dallas, Texas, by Don
Wetzel in 1968. Wetzel was a department head at an automated baggagehandling company called Docutel. In 1995 the Smithsonian's National
Museum of American History recognized Docutel and Wetzel as the inventors
of the ATM.
ATMs first came into wide UK use in 1973; the IBM 2984 was designed at the
request of Lloyds Bank. The 2984 CIT (Cash Issuing Terminal) was the first
true Cashpoint, similar in function to today's machines; Cashpoint is still a
registered trademark of Lloyds TSB in the U.K. All were online and issued a
variable amount which was immediately deducted from the account. A small
number of 2984s were supplied to a USA bank. Notable historical models of
ATMs include the IBM 3624 and 473x series, Diebold 10xx and TABS 9000
series, and NCR

BRANDS OF ATM

NCR
WINCOR NIXDOF
TRITON
DIEBOLD
TRANAX
FUJITSH

NUTILUS
TRANTECH
TIDEL
QUALITEX
WRG
ITUATEC

TYPES OF ATM
THROUGH THE WALL
INLOBBY
SELF SERVICE

TYPES OF RECEIPT / JOURNAL PRINTER

RIBBON
THERMAL
7

TYPES OF CARD READER PRINCIPLE

MOTORISED
DIP
SWIP ( USED IN POS)

TYPE OF CARD READER BASED ON TECHNOLOGY

MAGNETIC STRIPE CARD READER
CHIP CARD READER
HYBRID CARD READER

TYPES OF CASH DISPENSER

BASED ON PRINCIPLE OR TECHNOLOGY
FRICTION
SUCTION
8

METHOD OF DISPENSING
SINGLE/ SPRAY
BUNDLE

WHAT THE ATM CAN DO

-BALANCE ENQUIRY
-CASH WITHDRAWAL
-CASH/CHEQUE DEPOSITS
-LOAD CASH CARD
-PURCHASE RECHARGE CARDS
-MINI STATEMENT
-FUNDS TRANSFER

ATM

SWITCH

SUPER SWITCH

INTERFACE

TRANSACTION FLOW IN ATM

FLEXCUBE

OTHER BANKS

10

TRANSACTION FLOW
ON US

ATM

SWITCH

INTERFACE

BANKING HOST

NOT ON US

ATM

SWITCH

SUPER SWITCH

OTHER BANK

REMOTE ON US
OTHER BANK
SUPER SWITCH
SWITCH
INTERFACE
BANKING HOST
11

ERRORS ON ATM
OUT OF SERVICE
Link
Reject Cassette
Card Reader
Card Capture Bin
Encryption Pin Pad
Journal Roll
UNABLE TO COMPLETE / TRANSACTION COULD NOT BE COMPLETED
Cash Jam
Cassette Empty
Reject Cassette
Dormant Account

12

INSUFFICIENT FUND
Customer Account
CARD COULD NOT BE READ / CARD READER ERROR
Customers Card May be damaged
Card reader May be bad
SERVICE IS IN PROGRESS
Chassis is Opened
Dispense door or vault door not Locked
Switched is in supervisor Mode for NCR

TEMPORARY UNABLE TO PAY

The Machine is out of Cash

13

ATM CARDS ERROR

ERROR MESSAGES
Transaction not permitted on this terminal
New Cards Flag

Incorrect Pin
Invalid Transaction
Unable to Process Selected Transaction
Invalid Account Selected
Damaged Cards

OTHER CARDS THAT CAN BE USED ON THE ATM

- ETRANSACT
- MASTERCARD
- VPAY
14

1. Triton CE Variant

2. Triton XP Variant

15

PROCEDURE FOR RETRIVING JOURNAL FROM TRITON MACHINES

To retrieve your journal FOR TRITON CE

Insert a Flash drive

Reboot the machine
On the keypad press control + 1
Enter into management functions with your user ID and password.
Press 3, which is the Electronic Journal
Select the Display Selected Record option 3 on the keypad
Select the interval you want to view or print, the journal for the period will be
generated
Option 4 is used to select the start date while option 5 is used to select the end
date
Select 3 to print or
Select 6 to save to file
A window that will confirm the removable will appear
Select your removable disk, and press enter
This will automatically moves the journal to the flash disk
Select exit management function on the right hand side of the screen, this will
return the machine into service.

For Triton CE, because of the difficulty of getting flash that will work with the machine
just print the journal, but If you get a flash that the machine can detect, you can then
save to file option.
16

11/21/2007 10:01:11 AM
Withdrawal from checking
Sequence no
Response Code
Account #
Auth #
Surcharge
Requested Amount
Dispensed Amount
Dispensed sts
Dispensed
Rejected
Reversal sts

6992
Approved(000)
6360880100837484
00000000
NGN0.00
NGN 20,000.00
NGN 20,000.00
300
20 0 0 0
0 0 0 0
none

11/21/2007 10:01:12 am
Username: Host
Parameters Changed: Set Time
old: 11/21/2007
10:01:11 AM
New: 11/21/2007
10:01:13 AM
11/21/2007 10:03:14 am
Inquiry Savings
Sequence Code
Response Code
Account #
Auth #
Leger
Avail

6993
Approved(000)
636088010001155469
000000000
23,000
23,000

11/21/2007 10:04:12 am
Username: Host
Parameters Changed: Set Time
old: 11/21/2007
10:01:15 AM
New: 11/21/2007
10:01:16 AM
11/21/2007 10:05:11 AM
Withdrawal from checking
Sequence no
Response Code
Account #
Auth #
Surcharge
Requested Amount
Dispensed Amount
Dispensed sts
Dispensed
Rejected
Reversal sts
Rev Comm Status:

6994
No Response(108)
6360880103972267
00000000
NGN0.00
NGN 5,000.00
NGN 0.00
300
0 0 0 0
0 0 0 0
Unsuccessful
Protocol Error

11/21/2007 10:06: 47 am
Inquiry Savings
Sequence Code
Response Code
Account #
Auth #
Surcharge

6995
Decline(011)
63608801002124977
000000000
NGN0.00

17

TRITON XP METHOD 1
If your PC allows flash

Insert the Flash drive

Press control esc at the same time
Go to start
Click on my computer
Open the Local disk C
Open the Program Files
Open the Prism Folder
Open the Journal folder
Highlight the required journal, right click on it, select copy
Open your Flash drive and paste the journal folder there.
Once this has been achieved, please close all the windows and take
the machine back to customer transactions screen

18

TRITON XP METHOD 2

Get the IP of your pc

Open the c drive of your computer
Create a folder , name it Triton XP Journal
Go to the ATM
Press control + esc
Go to start
Click on my computer
Open the Local disk C
Open the Program Files
Open the Prism Folder
Open the Journal folder
Highlight the required journal, right click on it, select copy
Press control + esc
Go to start select RUN
Type \\your ip address\C$
It will open the c drive of your PC
Open the folder Triton xp Journal
Paste the journal you copied
19

After copying the journal, the next line of action is to view it with journal viewer.
The steps below explain the process of viewing and analyzing the journal

If the icon of the journal viewer application is on the desktop double click on it,
if not go to start
<<programs or All programs
<<triton systems inc
<<journalviewer
<<journalviewer
This should take you to the window displayed below

20

The window should be blank as above.

Click file and select open
Navigate to your flash drive

21

22

23

01/12/2007 06:18 - Communications

SENT - 22<1C>000<1C><1C>B~
----------------------------------------------------------------------------01/12/2007 06:19 - Communications
SENT -11<1C>000<1C><1C><1C>11<1C>;636088010012518903=09051010015523?<1C><1C>
ABABAB <1C>00000000<1C>9385876<3C><3E>3094<3C>34<1C><1C>~
----------------------------------------------------------------------------01/12/2007 06:19 - Communications
RECV - 4<1C><1C><1C>101<1C>0000000000000000<1C>95945000113NGN1401.03<1D>
Z000144NGN1401.03<1C>101<0E>401\12\07<0E>506:23<0E>510691031<0A><0A>
636088010012518903<0E>39594<0A>INQUIRY<0A>FROM 0092110000113172<0A>LEDGER<0E>
7NGN1401.03<0A>AVAIL<0E>8NGN1401.03<0A>---------------------------------<0C>~
---------------------------------------------------------------------------01/12/2007 06:19 - Transaction
01\12\07
06:23
10691031
636088010012518903
9594
INQUIRY
FROM 0092110000113172
LEDGER
NGN1401.03
AVAIL
NGN1401.03
---------------------------------------01/12/2007 00:00 - Event
Code: 2999 - Audited Record
-----------------------------------------------------------------------01/12/2007 06:17 - Communications
SENT - 11<1C>000<1C><1C><1C>1=<1C>;636088010012518903=09051010015523?<1C><1C>ABD
CAB <1C>00100000<1C>9385876<3C><3E>3094<3C>34<1C><1C>~
-----------------------------------------------------------------------01/12/2007 06:17 - Communications
RECV - 4<1C><1C><1C>100<1C>0000000000000000<1C>95915000091
INSUFFICIEN
T FUNDS<1D>Z000113
<1C>=01<0E>401\12\07<0E>506:21<0E>510691031<0A><
0A>636088010012518903<0E>39591<0A>NOT ENOUGH FUNDS AVAILABLE.<0A>------~
-----------------------------------------------------------------------01/12/2007 06:17 - Transaction
01\12\07
06:21
10691031
636088010012518903
9591
NOT ENOUGH FUNDS AVAILABLE.
----------------------------------------

24

01/12/2007 06:17 - Communications

SENT - 22<1C>000<1C><1C>B~
------------------------------------------------------------------01/12/2007 06:18 - Communications
SENT - 11<1C>000<1C><1C><1C>1?<1C>;636088010012518903=09051010015523?<1C><1C>ABD
CAB <1C>00050000<1C>9385876<3C><3E>3094<3C>34<1C><1C>~
------------------------------------------------------------------01/12/2007 06:18 - Communications
RECV - 4<1C><1C><1C>293<1C>0000000000000000<1C>95935000115NGN1000<1C>?01<0E>401\
12\07<0E>506:22<0E>510691031<0A><0A>636088010012518903<0E>39593<0A>THE TRANSACTI
ON COULD NOT BE COMPLETED<0A>-------------------------------------~
--------------------------------------------------------------------------------01/12/2007 06:18 - Transaction
01\12\07
06:22
10691031
636088010012518903
9593
THE TRANSACTION COULD NOT BE COMPLETED
---------------------------------------------------------------------------------

01/12/2007 06:40 Error

Code: 14 - Hardware Error
Print Failure to receipt
Details:
SUPPORT_DLL_ERROR_CODE=FFFEC77D------------------------------------------01/12/2007 06:40 - Communications
SENT - 22<1C>000<1C><1C>B~
------------------------------------------------------------------------01/12/2007 06:40 - Communications
SENT - 12<1C>000<1C><1C>4020400~
------------------------------------------------------------------------01/12/2007 06:40 - Transaction
01\12\07
06:45
10691031
6280090100602681240
9602
WITHDRAW
NGN2000.00
FROM 0061010268124001 SURCHARGE:
NGN100.00
--------------------------------------------------------------------------

25

01/12/2007 06:44 - Communications

SENT - 22<1C>000<1C><1C>B~
-------------------------------------------------------------------------------01/12/2007 06:44 - Communications
SENT - 11<1C>000<1C><1C><1C>16<1C>;6280512007600109605=08111010000?<1C><1C>ACDCA
A <1C>00010000<1C>280?4636:?6953:5<1C><1C>~
-------------------------------------------------------------------------------01/12/2007 06:44 - Communications
RECV - 4<1C><1C><1C>291<1C>0000000000000000<1C>96075000115NGN1000<1C>602<0A><1B>
(<3E>INTERCONTINENTAL<1B>(1<0A><0A><1B>(<3E><0E>4BANK PLC<0E>4<1B>(1<0A><0E>;13
-15 WHARF ROAD<0A><0E>8APAPA<0E>;LG<0E>3NG<0A><0A><0E>6DATE<0E>7TIME<0E>8ATM<0A
><0E>401\12\07<0E>506:50<0E>510691031<0A><0A>CARD NUMBER............9605<0A>---------------------------------------<0A>SEQ NUMB<0E>?<0E>=9607<0A><0A>THE TRANSA
CTION COULD NOT BE COMPLETED<0A>----------------------------------------<1C>1<0E
>401\12\07<0E>506:50<0E>510691031<0A><0A>6280512007600109605<0E>39607<0A>THE TRA
NSACTION COULD NOT BE COMPLETED<0A>----------------------------------------~
-------------------------------------------------------------------------------01/12/2007 06:44 - Transaction
01\12\07
06:50
10691031
6280512007600109605
9607
THE TRANSACTION COULD NOT BE COMPLETED
----------------------------------------

26

01/12/2007 06:45 - Communications

SENT - 22<1C>000<1C><1C>B~
-------------------------------------------------------------------------------01/12/2007 06:45 - Communications
SENT - 12<1C>000<1C><1C>4020400~
-------------------------------------------------------------------------------01/12/2007 06:50 - Communications
SENT - 11<1C>000<1C><1C><1C>19<1C>;636088010013705277=09071010018113?<1C><1C>ABD
CAB <1C>00100000<1C>6<3E>?3:;1;3=249<3E>=<3E><1C><1C>~
-------------------------------------------------------------------------------01/12/2007 06:50 - Communications
RECV - 4<1C><1C><1C>106<1C>0100000000000000<1C>9609E067091
TRANSACTION C
OMPLETED<1D>B086<1D>C000<1D>D<1D>Z000113NGN1643.73<1C>901<0E>401\12\07<0E>506:56
<0E>510691031<0A><0A>636088010013705277<0E>39609<0A>WITHDRAW<0E>:NGN1000.00<0A>F
ROM 0060110000219939 <0A>LEDGER<0E>7NGN2643.73<0A>AVAIL<0E>8NGN1643.73<0A>---------------------------------------<0C>~
-------------------------------------------------------------------------------01/12/2007 06:45 - Error
Code: 14 - Hardware Error
Print Failure to receipt
Details:
SUPPORT_DLL_ERROR_CODE=FFFEC77D------------------------------------------------01/12/2007 06:50 - Transaction
01\12\07
06:56
10691031
636088010013705277
9609
WITHDRAW
NGN1000.00
FROM 0060110000219939
LEDGER
NGN2643.73
AVAIL
NGN1643.73
----------------------------------------

27

01/12/2007 07:03 - Communications

SENT - 11<1C>000<1C><1C><1C>1<3C><1C>;6360880114365485=08091010013285?<1C><1C>AC
DCAB <1C>00100000<1C>1:4<3E>?:?7969:=743<1C><1C>~
-------------------------------------------------------------------------------01/12/2007 07:03 - Communications
RECV - 4<1C><1C><1C>301<1C>0100000000000000<1C>9611E067091
TRANSACTION C
OMPLETED<1D>B086<1D>C000<1D>D<1D>Z000113NGN2248.65<1C><3C>02<0A><1B>(<3E>INTERCO
NTINENTAL<1B>(1<0A><0A><1B>(<3E><0E>4BANK PLC<0E>4<1B>(1<0A><0E>;13 -15 WHARF R
OAD<0A><0E>8APAPA<0E>;LG<0E>3NG<0A><0A><0E>6DATE<0E>7TIME<0E>8ATM<0A><0E>401\12\
07<0E>507:05<0E>510691031<0A><0A>CARD NUMBER............5485<0A>---------------------------------------<0A>SEQ NUMB<0E>?<0E>=9611<0A><0A>WITHDRAW<0E>:NGN1000.0
0<0A>FROM 0151110000017367 <0A>LEDGER<0E>7NGN3248.65<0A>AVAIL<0E>8NGN2248.65<0A>
----------------------------------------<0C><1C>1<0E>401\12\07<0E>507:05<0E>5106
91031<0A><0A>6360880114365485<0E>39611<0A>WITHDRAW<0E>:NGN1000.00<0A>FROM 015111
0000017367 <0A>LEDGER<0E>7NGN3248.65<0A>AVAIL<0E>8NGN2248.65<0A>~
-------------------------------------------------------------------------------01/12/2007 07:03 - Error
Code: 14 - Hardware Error
Print Failure to receipt
Details:
SUPPORT_DLL_ERROR_CODE=FFFEC77D-------------------------------------------------01/12/2007 07:03 - Communications
SENT - 22<1C>000<1C><1C>B~
-------------------------------------------------------------------------------01/12/2007 07:03 - Communications
SENT - 12<1C>000<1C><1C>4020400~
-------------------------------------------------------------------------------01/12/2007 07:03 - Transaction
01\12\07
07:05
10691031
6360880114365485
9611
WITHDRAW
NGN1000.00
FROM 0151110000017367
LEDGER
NGN3248.65
AVAIL
NGN2248.65
--------------------------------------------------------------------------------

28

01/12/2007 07:19 - Communications

SENT - 11<1C>000<1C><1C><1C>1:<1C>;636088010013617258=09081010010885?<1C><1C>ACD
CAB <1C>00600000<1C>31=24<3C>2=3:;12272<1C><1C>~
-----------------------------------------------------------01/12/2007 07:20 - Communications
RECV - 4<1C><1C><1C>301<1C>0600000000000000<1C>9619E067091
TRANSACTION C
OMPLETED<1D>B086<1D>C000<1D>D<1D>Z000113NGN5300.12<1C>:02<0A><1B>(<3E>INTERCONTI
NENTAL<1B>(1<0A><0A><1B>(<3E><0E>4BANK PLC<0E>4<1B>(1<0A><0E>;13 -15 WHARF ROAD
<0A><0E>8APAPA<0E>;LG<0E>3NG<0A><0A><0E>6DATE<0E>7TIME<0E>8ATM<0A><0E>401\12\07<
0E>507:23<0E>510691031<0A><0A>CARD NUMBER............7258<0A>--------------<0A>SEQ
NUMB<0E>?<0E>=9619<0A><0A>WITHDRAW<0E>:NGN6000.00<0
A>FROM 0103110000126869 <0A>LEDGER<0E>6NGN11300.12<0A>AVAIL<0E>8NGN5300.12<0A>-<0C><1C>1<0E>401\12\07<0E>507:23<0E>510691
031<0A><0A>636088010013617258<0E>39619<0A>WITHDRAW<0E>:NGN6000.00<0A>FROM 010311
0000126869 <0A>LEDGER<0E>6NGN11300.12<0A>AVAIL<0E>8NGN5300.12<0A>~
-01/12/2007 07:20 - Error
Code: 14 - Hardware Error
Print Failure to receipt
Details:
SUPPORT_DLL_ERROR_CODE=FFFEC77D----------------------------------------------01/12/2007 07:20 - Communications
SENT - 22<1C>000<1C><1C>B~
-------------------------------------------------------------------------------01/12/2007 07:20 - Communications
SENT - 12<1C>000<1C><1C>4020400~
-------------------------------------------------------------------------------01/12/2007 07:20 - Transaction
01\12\07
07:23
10691031
636088010013617258
9619
WITHDRAW
NGN6000.00
FROM 0103110000126869
LEDGER
NGN11300.12
AVAIL
NGN5300.12
--------------------------------------------------------------------------------

29

01/12/2007 07:20 - Communications

SENT - 22<1C>000<1C><1C>B~
-------------------------------------------------------------------------------01/12/2007 07:32 - Communications
SENT - 11<1C>000<1C><1C><1C>1<3C><1C>;6280090100602683535=09051010001275?<1C><1C
>ACABAB <1C>00000000<1C>19:;<3C>2?15284;;75<1C><1C>~
-------------------------------------------------------------------------------01/12/2007 07:33 - Communications
RECV - 4<1C><1C><1C>105<1C>0000000000000000<1C>96205000091
YOUR FINANCIAL IN
STITUTION IS<0D><0A>
UNAVAILABLE<1C><3C>02<0A><1B>(<3E>INTERCONTINE
NTAL<1B>(1<0A><0A><1B>(<3E><0E>4BANK PLC<0E>4<1B>(1<0A><0E>;13 -15 WHARF ROAD<0
A><0E>8APAPA<0E>;LG<0E>3NG<0A><0A><0E>6DATE<0E>7TIME<0E>8ATM<0A><0E>401\12\07<0E
>507:37<0E>510691031<0A><0A>CARD NUMBER............3535<0A>---------------------------------------<0A>SEQ NUMB<0E>?<0E>=9620<0A><0A>YOUR FINANCIAL INSTITUTION
IS<0A>UNAVAILABLE.<0A>----------------------------------------<1C>1<0E>401\12\07
<0E>507:37<0E>510691031<0A><0A>6280090100602683535<0E>39620<0A>YOUR FINANCIAL IN
STITUTION IS<0A>UNAVAILABLE.<0A>----------------------------------------~
-------------------------------------------------------------------------------01/12/2007 07:33 - Transaction
01\12\07
07:37
10691031
6280090100602683535
9620
YOUR FINANCIAL INSTITUTION IS
UNAVAILABLE.
----------------------------------------

30

TO ACTIVATE ON SCREEN KEYBOARD:

PRESS F8
31

PRESS CTRL +1 <THE BLANK BUTTON ON

THE KEY PAD IS THE CTRL BUTTON>
ENTER YOUR PASSWORD
If password supplied is correct it will
display the Main Menu as shown below

TO SWITCH TO MANAGEMENT SCREEN

FROM CUSTOMER TRANSACTION SCREEN :

32

The Main Menu screen allows the service provider/terminal operator to access the following
management functions:
1. Close Functions. Used to perform Cassette Close, Day Close, Trial Close and Schedule
Close functions.
2. Diagnostics. Used to perform terminal hardware testing, and to view test results.
3. Electronic Journal. Used to manage the ATMs journal functions, such as display/print
and clearing actions.

4. Password Maintenance. Used to add, modify, or delete terminal access privileges.

5. System Parameters. Used to shut down or restart the terminal, to configure locationspecific settings such as time and date, and to adjust the audio volume.
6. Terminal Configuration. Used to view/edit terminal operating parameters such as
surcharging, customer-screen language selection, communications, status monitoring,
ads/graphics and Triton Connect configuration.
7. Key Management. Used to enter encryption keys, which protect communications
between the ATM and the transaction processing service provider between the ATM and the
transaction processing service provider

33

TEMINAL CLOSED FUNCTION

34

The TERMINAL CLOSE menu allows the terminal operator

to perform the following functions:
1. Schedule Close. Used to enable/disable automatic Day
Close.
2. Send Terminal Totals (ON/OFF). Use to enable/disable
automatic transmission of terminal close totals to your
transaction processing service
provider. Press this button to cycle the function between ON
and OFF.
3. Trial Close. Used to initiate a Trial Day Close.
4. Day Close. Used to initiate a Day Close.
5. Trial Cassette Close. Used to provide a receipt/record of
the cassette(s) balance.
6. Cassette Close Functions. Used to access a menu of
cassette close and functions.
35

36

37

38

 Slanting pile
To avoid dispensing problems caused by a slanting pile, put the notes
in neat bundles of no more than to inches in
thickness. Turn every other bundle around to minimize slanting of the
pile.
Cupped bundle
To avoid dispensing problems caused by cupped bundles, turn all the
bundles with the cupped side towards the dispense opening.
Common notes
Place the prepared bundles in the cassette.
1. Load the cassette with currency.
The shape of some notes may be affected by conditions of storage or
bundling, preventing them from forming neat even piles. If not
corrected, such conditions may cause notes to be rejected by the
dispensing mechanism. To compensate for the most common
conditions of slanting or cupped note piles, follow the directions given
here. Notes with no apparent shape problems are referred to
as common notes.
39

2. Level the note pile. Compress the note pile slightly by hand. Single
notes must not protrude from the bundle.
3. Move the pusher plate against the notes with just enough pressure
to hold the notes in the correct position when losing the lid and
inserting the cassette into the mechanism.
4. Move the white plastic levers (Pawls) on the pusher plate to
their fully extended position. This will allow the pusher plate to
retract and release pressure from the note stack when an unlock
command is sent to the dispenser.
5. Close the cassette lid. Fold the lid down to its locked position. The
release button should pop out, allowing the lid to mate cleanly with
the body of the cassette. You may need to tap the lid firmly along the
front edge to achieve this. Turn the key counter clockwise to lock the
cassette.

40

INSTALLING NOTE CASSETTES

Using the reverse of the steps used to remove the note cassette from the
mechanism, slide the note cassette into its slot in the mechanism. Keep the
cassette level as you load it, and make sure the cassette is fully inserted. Once
all cassettes have been filled and reinserted, they are ready to be Locked into
position following the Cassette Close function prompts.
REMOVING THE REJECT CASSETTE
1. Unlock the cassettes, using the Cassette Close
2. Open the outer fascia panel of the security container, using the key lock on
the front of the panel. Open the electronic lock on the security container
door and open the door to gain access to the dispensing mechanism.
3. To remove the reject vault, (top channel) grasp the cassette handle with
one hand while holding the mechanism in place with the other hand. Pull the
cassette out slightly. Place one hand underneath to support the cassette as
you slide it completely out of the unit. Place it on a level surface.
41

LOGICAL LOADING
AFTER LOADING CASH PHYSICALLY, THE NEXT STEP IS TO LOAD IT
LOGICALLY

42

After the process, use the cancelled button to return to the main menu and return the
machine to customer transaction.

43

DIAGONISTICS
1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on
the keypad.
The following options will be available from the TERMINAL DIAGNOSTICS screen:

1. Terminal Status. Displays the terminal status dialog, which provides access to
configuration and status reporting functions.
2. Transaction Totals. Displays terminal transaction totals since the last Day Close and since
terminal installation.
3. System Diagnostics. Displays a Management Report showing the results of the operating
system diagnostics.
4. Dispenser. Displays a menu of dispenser status reporting and testing functions.
5. Card Reader. Displays a menu of card reader device status and test functions.
6. Printer. Displays a menu of receipt printer diagnostic and device status report functions.
7. Modem / Ethernet. Displays a menu of modem device status and diagnostic tests
functions. Allows configuration of Ethernet parameters.
8. Keypad. Performs keypad device status and test functions.
9. General I/O Diagnostics. Performs an operational test on the LED indicators, audio output,
and headphone jack.
44

45

46

47

48

TRITON XP
All Triton machines operate the same principle, select the corresponding
number of any function to execute it . The cancel button will take you back
to the previous screen.

49

50

51

52

53

54

55

56

57

58

59

60

61

62

63

06:16:15 -> TRANSACTION START

06:16:15 TRACK 2 DATA: 6360880105207035
06:16:19 PIN ENTERED
06:16:22 TRANSACTION REQUEST ACABAA
06:16:22 TRANSACTION REPLY NEXT 101 FUNCTION 5000
01\06\07
06:16
10690081
6360880105207035
5182
INQUIRY
FROM 0001005000016897
LEDGER
NGN759.85
AVAIL
NGN759.85
---------------------------------------06:16:28 CARD(0000088010520703) TAKEN
06:16:31 <- TRANSACTION END
06:51:51 -> TRANSACTION START
06:51:51 TRACK 2 DATA: 6360880103969412
06:51:58 PIN ENTERED
06:52:07 TRANSACTION REQUEST ACDCAB
06:52:07 INTERACTIVE TRANSACTION REPLY
06:52:11 TRANSACTION REPLY NEXT 106 FUNCTION A067
06:52:18 CASH REQUEST: 00020400
06:52:18 CASH 2:2,2;3:3,4;
06:52:20 CARD(0000088010396941) TAKEN
06:52:24 CASH PRESENTED
01\06\07
06:51
10690081
6360880103969412
5183
WITHDRAW
NGN5000.00
FROM 0008110000014483
LEDGER
NGN15766.53
AVAIL
NGN10766.53
----------------------------------------

64

65

66

67

68

69

70

71

72

73

74

75

76

77

_[000p_[040q_(1
*0627*1*E*001010000,M-00,R-11200
_[0r_(1_)2_[000p_[040q__e1_w3_h162
27\07\07
11:44
10690582
6360880112728064
0628
WITHDRAW
NGN5000.00
FROM 0058110000001420
LEDGER
NGN6790.20
AVAIL
NGN1790.20
---------------------------------------_[000p_[040q_(1
*0628*1*E*004020000,M-00,R-11200
_[0r_(1_)2_[000p_[040q__e1_w3_h162
27\07\07
11:45
10690582
6360880103484412
0629
WITHDRAW
NGN2000.00
FROM 0058110000021123
LEDGER
NGN51267.28
AVAIL
NGN49267.28
---------------------------------------_[000p_[040q_(1
*0629*1*E*001020000,M-00,R-11200
_[0r_(1_)2_[000p_[040q__e1_w3_h162
27\07\07
11:47

78

----------------------------------------

_[000p_[040q_(1
*0630*1*E*001020000,M-00,R-11200
_[0r_(1_)2_[000p_[040q__e1_w3_h162
27\07\07
11:48
10690582
6360880113409284
0631
WITHDRAW
NGN5000.00
FROM 0058110000007140
LEDGER
NGN26504.14
AVAIL
NGN21504.14
---------------------------------------_[000p_[040q_(1
*0631*1*E*004020000,M-00,R-11200
_[0r_(1_)2_[000p_[040q__e1_w3_h162
27\07\07
11:49
10690582
636088010011524613
0632
INQUIRY
FROM 0058110000380712
LEDGER
NGN247616.83
AVAIL
NGN247616.83
---------------------------------------27\07\07
11:50
10690582
636088010011524613
0634
WITHDRAW
NGN500.00
FROM 0058110000380712
LEDGER
NGN247616.83
AVAIL
NGN247116.83
---------------------------------------_[000p_[040q_(1
*0634*1*E*000010000,M-00,R-11200
_[0r_(1_)2_[000p_[040q__e1_w3_h162_[0r_(1_)2_[000p_[040q__e1_w3_h162

79

RECEIPT AND JOURNAL PRINTERS

80

81

CARD READER

82

CASH HANDLER

83

84

85

86

87

88

89

RECONCILIATION
JOURNALS
ATM GL
ON US
NOT ON US ( 172.16.11.177\notonus)
REVERSALS
TOTAL AMOUNT OF MONEY LOADED (CASH REGISTER)
= ON US TRANSACTION +
NOT ON US + PHYSICAL CASH
(ATM GL)
(EXTRA SWITCH REPORT) (ATM)

ATM CONSUMABLES
90

THANK YOU
91