Welcom

e
to
ISO
world

1
 What is ISO 9000?
 ISO is not to the quality of products but
rather to the practice of quality
assurance methods.
 specialized agency for standardization,
International Organization for
Standardization for common European
market.
 Founded in 1946.
 A series of written quality standards
designed by IOS in 1987 are called ISO-
9000 standards.

2
 The IOS adopted the ISO prefix in
naming the standards.
 ‘ISO’ means equal .

 Organization certified under ISO 9000

standard are assured to have quality
equal to their peer organizations.

3
ISO 9000 series
 ISO 8402 : terminology standard, provides
definitions of all terms.
 ISO 9000: Helps companies determine which
standard of ISO 9001,9002,9003 applies
 ISO 9001: guidelines for design, development,
production , installation and servicing of
products or services.
 ISO 9002 = ISO 9001 – design & development.

 ISO 9003: Final inspection and testing.

 IOS 9004: The guidelines for applying the

elements of the quality management systems.
4
 The objective of ISO 9000
1. Achieve, maintain and seek to continuously
improve product quality ( including services)
in relationship to requirements.
2. Improve the quality of operations to
continually meet customers’ and
stakeholders’ stated and implied needs.
3. Provide confidence to internal management
and other employees that quality
requirements are being fulfilled and that
improvement is taking place.

5
4. Provide confidence to customers and
other stakeholders that quality
requirements are being achieved in the
delivered product.

5. Provide confidence that quality system

requirements are fulfilled.

6
 Elements of ISO 9000
1. Management responsibility
2. Quality system.
3. Contract review.
4. Design control.
5. Document and Data control.
6. Purchasing.
7. Control of supplied products.
8. Product identification and traceability.
9. Process control.
10.Inspection and testing.

7
11.Control of inspection, measuring and test
equipments.
12.Inspection and test status.
13.Control of non –conforming products.
14.Corrective and preventative action.
15.Handling, storage, packaging,
preservation and delivery.
16.Control of quality records.
17.Internal quality audits.
18.Training.
19.Servicing.
20.Statistical techniques.

8
The certification of audit contains following
factors.
2. Review of written procedure.
3. Verification that all the organizational
members understand the written
procedures that affects them.
4. Evidence that employees actually follow
the procedures.
5. Evaluation of methods for responding to
any deviations from procedures that
emerge and determine who in the
organization ensures compliance with the
procedures.
9
 Benefits of ISO 9000 certifications

1. International competition and customer

demand.
2. Market realities and perceptions.
3. Internal organizational health.

10
Bas ic Req uirem en ts f or ISO -9000
1.Documentation.
2.Performance.
3.Verification.
4.Filing.

11
Interrelation b/w ISO 9001,9002,9003 & 9004

ISO 9003 : 9001 : 1994 Model for quality

assurance in Design/development , production ,
Installation and Servicing.

ISO 9002 : 1994 Model for Quality assurance

in Production, Installation and servicing

ISO- 9003 :1994

Model for quality assurance in final
inspection and test.

ISO 9004:1994
Quality management and
quality system Elements
 QS 9000
This standard was developed in
September 1994 three big
US – Automobile manufacturers
- Ford,
- Chrysler
- GM
Define their fundamental Quality
Exception for suppliers.
 Baldrige Award
Criteria

QS 9000

ISO 9000

Relationships among the Baldrige criteria,

QS 9000 and ISO 9000
 TE 9000
The Tooling and Equipment Supplement standard
 AS 9000
Aerospace industry Quality system.

Released by society of automotive engineers.

AS9000 = ISO 9000 + Distinctive needs of the

Aerospace industry.
 ISO 14000
1. Series of standards was established in 1996.
2. ISO 14000 is standard for environmental
management system.
Five principles of ISO 14000
1. A company should define an environmental policy and ensure
commitment to its environmental management system.
2. A company should formulate a plan to fulfill its environmental
policy.
5. A company should develop the capabilities and support
mechanisms necessary to achieve its environmental policy,
objectives and targets.
6. A company should measure, monitor and evaluate its
environmental performance.
7. A company should review and continually improve its
environmental management system, with the objective of
improving its overall environmental performance.
 ISO-14000

Organizational Product
Evaluation Evaluation

E. Mgmt system E. Labeling

standard Standard

E. Auditing Life Cycle

Standards assessment

E Performance E. Aspects in
Evaluation Product
Standards standards
ISO is a Journey,
not a Destination

20
ISO
21
 Quality is a
Journey,
not a Destination

23