The Human Resource Challenge

Hema Ravichandar

Infoscion Management Process

5

Attract & Recruit

Professionally Competent, Happy and Prosperous Best In Class Infoscions

Analyze Learn & Improve

Analyst Meet 2001, August 6, 2001

Infosys Technologies Ltd., 2001

The HR Challenges
To recruit, enable, empower and retain the best and the brightest
Create a readily deployable talent pool
Competency Based Role Enabling Sustain Employee Motivation Address Compensation Challenges

Enable IT in HR & improve processes to enhance productivity

Analyst Meet 2001, August 6, 2001

Infosys Technologies Ltd., 2001

HR Challenges
Deployable talent pool

Deployable talent pool

Focused and need-based lateral hiring

Competency Based Role Enabling Sustain Employee Motivation Compensation Challenges

Continue hiring from select campuses Day 1 status Phased joining of campus recruits

IT in HR & Processes

Analyst Meet 2001, August 6, 2001

Infosys Technologies Ltd., 2001

HR Challenges
Deployable talent pool

Competency Based Role Enabling

Identification of Streams, roles and competencies

Competency Based Role Enabling Sustain Employee Motivation Compensation Challenges

High potential employees

Design and deployment of Training, Mentoring and Appraisal mechanisms

IT in HR & Processes

Integrated Continuous Education

Analyst Meet 2001, August 6, 2001

Infosys Technologies Ltd., 2001

Streams & Roles

Project Management
Software Engr Programmer Analyst Resident Project Coordinator Project Manager Resident Project Manager Account Mngr Technical Specialist Technical Architect Sr. Technical Architect Principal Architect Program Manager Senior Program Manager

Customer Interface

Technical

Program Management

Domain Consulting
Business Analyst

Associate Consultant
Consultant Sr. Consultant Principal Consultant Sr. Principal Consultant
Infosys Technologies Ltd., 2001

Grp Proj Mngr

Prod Dev Mngr Delivery Mngr

Business Support Mngr

Analyst Meet 2001, August 6, 2001

Behavioral Competency Framework

Illustrative - (Project Management) Behavioral Competencies
Software Engineer Analytical Ability Innovation Team Working Team Leadership Communication/ Business Communication Customer Orientation Planning & Organizing Change Management Commercial Orientation Strategic Thinking Resident Group Product Programmer Project Project Project Development Delivery Analyst Coordinator Manager Manager Manager Manager

Analyst Meet 2001, August 6, 2001

Infosys Technologies Ltd., 2001

Technical Competency Framework

Illustrative - (Project Management) Technical Competencies
Resident Group Product Software Programmer Project Project Project Development Delivery Engineer Analyst Coordinator Manager Manager Manager Manager Quality Planning & Practice Technical Knowledge Programming Testing Design

Analysis

Presales

Analyst Meet 2001, August 6, 2001

Infosys Technologies Ltd., 2001

Integrated Continuous Education @ Infosys

Technical Training

Infosys Leadership System Quality Process Training Technical Training Personal Effectiveness & CMM Managerial Implementing 14.5 weeks of Performance Technology Statistical Process Control integrated training Training Focus

Quality Process Training

Personal Effectiveness & MDP

Infosys Leadership Systems

Program Group Review Infosys Manager Driving Defect Prevention Finishing School Personal Work 160 MiddleInternal Level Auditors Training Change Effectiveness Prog. Analyst Prgms 8 Days/ Annum Infosys Configuration Management People Business Software Engineer Vision & Defect Prevention Continued Values Milestones C-Enabling Customer Introduction Executive to CMM Developing Planned On Request Entry Level Partnering Education Courses Leaders Courses Teamwork Generic & Stream Spcific Infosys Quality System Creating Positive Organisational Work Environment Savvy Classroom
E- Learning Training

Analyst Meet 2001, August 6, 2001

Infosys Technologies Ltd., 2001

HR Challenges
Deployable talent pool

Sustaining Employee Motivation

Constant Communication
Enabling HR capabilities in line

Competency Based Role Enabling Sustain Employee Motivation Compensation Challenges

Reinforce the vibrant Infosys culture Institutionalizing Innovation & Creativity Knowledge Management

Monitoring and actioning the Employee Satisfaction ESAT Participation Trends

IT in HR & Processes

Analyst Meet 2001, August 6, 2001

Infosys Technologies Ltd., 2001

HR Challenges
Deployable talent pool Competency Based Role Enabling Sustain Employee Motivation Compensation Challenges IT in HR & Processes

Compensation Challenges

Competitive Compensation
Performance Linked Pay
Company performance incentive Individual performance

Asset Creation Opportunities

Address the lifestyle of the employee Continue to be attractive

Wealth Creation Opportunities

Attractiveness Stability Long term Part of the whole

Analyst Meet 2001, August 6, 2001

Infosys Technologies Ltd., 2001

HR Challenges
Deployable talent pool Competency Based Role Enabling Sustain Employee Motivation Compensation Challenges IT in HR & Processes

IT in HR & Processes
Increased HR Productivity

System Enabled HR Services

Process Orientation
Malcolm Baldrige Framework
SIX Sigma CFPM

Analyst Meet 2001, August 6, 2001

Infosys Technologies Ltd., 2001

External Accolades
Declared No.1 in the Best Employer Survey of
Business Today in association with Hewitt Associates "Best Employer" in the Indian Software Industry Dataquest - NFO-MBL India Best Organization award by HRD Network

Analyst Meet 2001, August 6, 2001

Infosys Technologies Ltd., 2001

Infosys Value Adds

Financial Value Add

Learning Value Add

Emotional Value Add

Analyst Meet 2001, August 6, 2001

Infosys Technologies Ltd., 2001

Thank You