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Module 11
2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Objectives
Trace SAN problems Gather troubleshooting data Use switch commands to gather information
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About troubleshooting
Begin at the fabric Determine if the problem is on the storage side or the host side
If a host cannot see a storage device, see if the storage device is logically connected to the switch If the storage can be seen from the switch and the host still cannot see the storage device, there is a problem between the host and the switch
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Tracing problems
1.
2.
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Analysis
Based on analysis of initial information
Hardware or Software?
Hardware
Run diagnostics as necessary
Software
Review log/traces
portLogShow/Dump supportShow Analyzer traces
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Troubleshooting tools
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Troubleshooting switches
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Switch trace files using supportShow command Routing outputs using uRouteShow command Front panel errors Port log dump analysis
Switch topology
Describe the network configuration Is the switch cascaded? How many switches are in the configuration? Are there parallel fabrics? Dual host, storage connections?
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Helpful commands (1 of 2)
Name
Error Log Switch Offline Memory Test Port Register Test
Command
errDump switchDisable ramTest portRegTest
Function
Displays the error log without page breaks Sets the switch to offline state necessary to run certain diagnostics Checks CPU RAM. Run offline or online. Checks that the registers and static memory in each ASIC can be successfully accessed. Run offline. Checks that the central memory in each ASIC can be successfully accessed. Run offline. Verifies that control messages can be sent from ASIC to ASIC. Run offline. Verifies CAM functionality. Run offline.
Central Memory Test Control Message Interface Conn Test Content Addressable Memory Test
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Helpful commands (2 of 2)
Name
Command
Function
Checks all switch main board/hardware. Frames transmitted are looped and received. Run offline.
Checks al switch paths. Run offline or online. Checks all switch paths. Run offline.
sramRetentionTest
CmemRetention Test
Verifies that data written into ASIC memory is retained. Runs offline.
Verifies that data written into ASIC SRAM is retained. Runs offline.
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errShow command
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switchshow command
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portshow command
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portstatsshow command
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supportshow command
version uptime tempShow psShow licenseShow diagShow errDump switchShow portFlagsShow portErrShow mqShow portSemShow portShow portRegShow portRouteShow FabricShow TopologyShow qlShow nsShow nsAllShow cfgShow configShow faultShow traceShow portLogDump
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psshow
tempshow
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Learning check
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