PRESENTATION ON INTERNSHIP AT NABIL BANK

Chhitiz Shrestha BBA-BI 7th semester Ace Institute of management

Nabil Bank
Mission
The

Banks mission is to be the Bank of 1st Choice in Nepal. The guiding Philosophy of Nabil Bank is keeping our customer at the core of everything we do is the corner stone of our success

Nabil Bank
Values:
C

stands for Customer Focused R for Result Oriented I for Innovative S for Synergistic P for Professional

Major Markets and Customers (Kaushaltar Branch)

Nepal

Telecom SAARC Tuberculosis and HIV Centre Bhakatapur Municipality Sano Thimi Water Supply (Khane Pani) General Public
Mid-level Students Workers

Families

Abroad (remittance)

Medium

Level Businesses

Products and services

Lending

products

Corporate

banking Infrastructure and Project Financing SME Banking Microfinance Retail Lending

Products and services

Deposit Products

Normal Saving

Nabil Lok Bachat Nabil Bachat Nabil Bal Bachat Nabil Nari Bachat Nabil Edu Save Nabil Jestha Bachat and Nabil Jestha Muddati Fixed Deposits Call deposits

Products and services

Card Products MasterCard International cards Nabil Visa and MasterCard Rupee Credit Cards Nabil Installment Nabil Visa debit/Prepaid Cards Remittance Western Union Nabil Remit Demand Draft and SWIFT Transfers

Products and services

Bancassurance

Other

products and services Nabil M-Banking Any Branch Banking Services (ABBS) Extended Banking Hours Internet Banking Privilege lounge E Secure Service

Organization Structure

Financial Structure
Share capital

Share Ownership

Organizational Performance
Profitability

Organizational Performance
Liquidity

Assets,

Deposits & Shareholders Funds

Organizational Performance
Number

of Offices and ATMs

Organizational Performance
Human

Resource

2010/2011

2011/2012

Activities Performed

Account Opening Personal Account / Joint Account Partnership or Sole proprietorship firm Company Account Minor account Deposits Account Closing Check book Operations

Account Opening Form

Activities Performed

Card Operations Update and modifying Customer Information Finacle Operations Internet Banking Operations Remittance Other Activities

Transferring phone calls Provide information about Nabil products

Activities Performed

Problem Solved
ATM

usage instructions Aiding in ATM replenishing Taking on Customer Service Department Correcting customers Forms Cash Counting Clearing Function Fixed Photocopy Machine

Key Observation

Frequent ABBS enquiry Account opening hassles Importance of KYC Interest rate enquiry Frequent technical errors Necessary documents for account opening Bancassurance usage Collective Bargaining (Association of Nabil Bank Staff) Peak period for banking

Key Skills and Attitudes Learnt

Skills

Attitudes

Computing Skills Communication Skills Listening Skills Analytical Skills

Discipline Teamwork Time Management Dressing Sense Resilience

Feedbacks to Organization
SWOT
Trust of People Wide Network Wide Array of Products Dedicated & Experienced Manpower

Analysis
Pioneer in Banking Low Marketing High Employee Turnover Rigid Lending Policies

Higher HR Cost

New Industries & customers in the market Better use of IT

High Competition

Political Instability

Modified Products

Less Authority to BM leading to lengthy decision making process

Feedback to Organization
Introducing

innovative Products Enhancing new Investments Focusing on marketing Focusing on various customer groups Maintaining long term partnerships Expansion of Locker Facilities More emphasis to CSD Delegation of Authority to Branch Managers

Feedback to College/University

It would have helped the students if the college had counseled us for identifying the area for internship The college could have eased the pressure on the students by reducing the number of assignments and classes on the time of internship The college could also have had simultaneous feedback sessions with the students about their performance as an intern in the related organization

Feedback to College/University

It would also have been fruitful if our academic coordinator would have gotten to know our internship supervisor in advance to develop a healthy mutual relationship The format of the report to be prepared after the internship period was only given a week in advance. If it was provided earlier, the students could have collected information and organized it in a proper mold.