ALLAH

GROUP MEMBERS:

FARHAN RASHEED SHAFIQ-UR-REHMAN IMTIAZ NAZEER QAMAR AHSAN HAIDER UMER FAROOQ

MBE-11-27 MBE-11-28 MBE-11-19 MBE-11-18 MBE-11-33

Table Of Content
How to create customer relationship Customers and types of customer Communication and Relationships Techniques to build a Strong Relationship with Your Customers

Telephone Skills for customer relationship Conclusion

HOW TO CREATE CUSTOMER RELATIONSHIP

Who is customer
(also known as a client, buyer, or purchaser) is the

recipient of a good, service, product, or idea, obtained from a seller, vendor, or supplier for a monetary or other valuable consideration.

Types of customer
External customer:

who is not organization.

is a customer of organization directly connected to that

Internal customer: is a customer who is directly

connected to an organization, and is usually (but not necessarily) internal to the organization.

RELATIONSHIP MARKETING
Relationship marketing is of establishing and beneficial long-term organizations and their and stakeholders defined as the process maintaining mutually relationships among customers, employees

Communication and Relationships

How do we communicate?
Speaking Telephone Face-to-face Sign language

Listening

Writing

Letters Memos Braille Email Fax PAS Written messages / handover books

Behaving Body language

Behaving

The nonverbal communication of the customers and how they express themselves through body language

Listening

Maintain good eye-contact Provide verbal and non-verbal feedback Give customers undivided attention Listen with empathy and an open mind Do not interrupt
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PUBLIC RELATION
Public relation is a management function that uses two way communication to mesh the needs and interest of an institution or person.

customer relations
Customer relations are the relationships that a business has with its customers and the way in which it treats them. Good customer relations require courtesy, professionalism and effective response.
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Customer relation

Public relation

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How to Build a Strong Relationship with Your Customers

Best ways to run a good business Keep the customer Everyone likes to feel appreciated The customer want to feel as if they matter to the business owner They are part of the reason why the business is still in existence.

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Know Your Customer by Name:

One of the best ways for business owners Make the customer feel appreciated Give them their due recognition.

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Offer Incentives to Your Regular Customers: Offer free incentives from time to time Always Offer Top Notch Service:

If you fail to offer top-notch services it can be the downfall to your business relationship.

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Inquire About Customer Comments:

Inquire with your customers from time to time with regard to how your business is doing overall.

Is there is anything you should consider changing to make your business more favorable to their needs.

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Make Conversation with Your customer

Make small talk with customer Show them that you are interested in them as individuals Not just view them as income.

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Effective Telephone Skills

Using the telephone Call at the right time

Make prompt and direct contact with the right person

Organize and prepare for your call

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Improved Customer relation

What callers like:

Follow-up Answering the phone promptly

Responsiveness
Updates on progress Pleasant & Helpful Staff Personalized treatment
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Conclusion

Know your customer (Internal Or External) Importance of relationship marketing Communication tools and methods Build a Strong Relationship with Your Customers Effective use of telephone for customer relationship

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