Where leaders are created

AIUB
American International University Bangladesh

Prepared for Silverine de silva

Prepared byNabeel Kamal 08-00000-2 Ferdous Al-Mahmud 08-00000-2 Tahsin Tamanna 08-10959-2 Sheikh Imranul Karim 08-10876-2 Md.Hasanur Rahman 08-11129-2

Group Name

ExCLaMeToRy

Conflict Management in Workplace

Topic of Presentation

Aim of our Presentation

1. How and why conflict management arises? 2. Thinking of positive sides by keeping negative views away. 3. Ways to manage conflict. 4. Tips for managing workplace conflict 5. Conclusion

How?

a.

We are responsible for our own life situation and the choices we make about responding to it.

b.

We must manage our expectations of other people, situations, and ourselves.

Why?
There is no way to work with

people on conflict free basis.

Anger is the first emotion to experienced and last emotion to be controlled

Thinking of positive sides by keeping negative sides away.

1. Dont say, I disagree with you. A person is a result of his/her own thoughts and ideas, and such a statement will be taken personally in a negative way.

2. Every conflict will call

for an individual assessment of the situation to determine the appropriate combination. Keep in mind that true assertiveness allows you to meet your own needs while respecting rights of others.

3. Pose a counter question: What approach would be more fair? If they have a better idea, you can consider it. If they say, however I dont know. Your reply might be: Thats the same problem I have and right now this decision seems to be most fair.

5 ways to manage conflict

Avoidance Competition (A) Accommodation (B) Compromise (C) Collaboration (D)

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Conflict Continuum
I win, you lose (competitionA) I lose or give in (accommodateB) We both get something (compromiseC) We both win(collaborate-D) A B C D

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Competition
Plus
The winner is clear Winners usually experience gains

Minus
Establishes the battleground for the next conflict May cause worthy competitors to withdraw or leave the organization
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Accommodation
Plus
Curtails conflict situation Enhances ego of the other

Minus
Sometimes establishes a precedence Does not fully engage participants

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Compromise
Plus
Shows good will Establishes friendship

Minus
No one gets what they want May feel like a dead end

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Collaboration
Plus
Everyone wins Creates good feelings Hard to achieve since no one knows how Often confusing since players can win something they didnt know they wanted

Minus

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What This Means

Managing conflict means you need to develop several styles and decide which is valuable at any given point of conflict

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Tips for Managing Workplace Conflict

Build good relationships before conflict occurs Do not let small problems escalate; deal with them as they arise Respect differences Listen to others perspectives on the conflict situation Acknowledge feelings before focussing on facts Focus on solving problems, not changing people If you cant resolve the problem, turn to someone who can help Remember to adapt your style to the situation and persons involved

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Conclusion
Mind of all are not same. One mind even can tell a lot of things. So, conflict management in a place will be present though out our life. It can not be ignored but it can be faced with potentiality.