What Makes Limited-Service Properties a Unique Hotel Segment?

Size (most are small) Large proportion are affiliated with a franchise brand Room rental charges Available guest services

Discovering Hospitality and Tourism, 2nd Ed. Ninemeier and Perdue

2008 Pearson Education, Inc. Upper Saddle River, NJ 07458

O.H. 6.1

Typical Amenities in Midpriced Limited-Service Hotels

Frequent-traveler programs Swimming pools Larger bathroom areas In-room coffee makers In-room irons, ironing boards, and hair dryers Upgraded complimentary continental breakfasts Complimentary morning newspapers Complimentary local telephone calls
2008 Pearson Education, Inc. Upper Saddle River, NJ 07458

Discovering Hospitality and Tourism, 2nd Ed. Ninemeier and Perdue

O.H. 6.2

Typical Amenities in Upscale Limited-Service Hotels

Substantially upgraded room furnishings and dcor Multipurpose suites Hot breakfasts in addition to continental breakfasts Upgraded in-room amenities (soaps, shampoos, and other toiletries) Personal shopping and laundry services High-speed Internet access In-room safes On-premise laundry facilities On-premise convenience stores
2008 Pearson Education, Inc. Upper Saddle River, NJ 07458

Discovering Hospitality and Tourism, 2nd Ed. Ninemeier and Perdue

O.H. 6.3

Limited-Service Hotel Guests

Group guests
Tour bus Sports teams Religious/fraternal organizations Social groups Overflow guests from convention hotels

Transient guests
Corporate travelers Leisure travelers

Discovering Hospitality and Tourism, 2nd Ed. Ninemeier and Perdue

2008 Pearson Education, Inc. Upper Saddle River, NJ 07458

O.H. 6.4

Simplified Organization Chart for a Limited-Service Hotel

Discovering Hospitality and Tourism, 2nd Ed. Ninemeier and Perdue

2008 Pearson Education, Inc. Upper Saddle River, NJ 07458

O.H. 6.5

GM Responsibilities in Limited-Service Hotels

Investor (owner) relations Brand affiliation management Community relations Property operations

Discovering Hospitality and Tourism, 2nd Ed. Ninemeier and Perdue

2008 Pearson Education, Inc. Upper Saddle River, NJ 07458

O.H. 6.6

General Managers Functional Responsibilities in a Limited-Service Hotel

Discovering Hospitality and Tourism, 2nd Ed. Ninemeier and Perdue

2008 Pearson Education, Inc. Upper Saddle River, NJ 07458

O.H. 6.7

Best Locations for Limited-Service Hotels

An interstate highway entrance or exit A highly developed shopping or office complex A popular recreational area A high-density population center A significant local tourist attraction or other demand generator
O.H. 6.8

Discovering Hospitality and Tourism, 2nd Ed. Ninemeier and Perdue

2008 Pearson Education, Inc. Upper Saddle River, NJ 07458