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Behavioral Interviewing
Using Past Behavior to Predict Future Behavior
Analyze the Position to be Filled to Identify Essential Qualities Determine What Additional Job Related Information is Needed Determine Sources of Information Develop Behavioral Questions for the Position
Review Questions/Applications and Resumes Determine Interview Format: Who & How Interview Candidates Interview Supervisors
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Skills
Persuasive
Able
to Handle Difficult People Computer Skills What Skills Are You Looking?
Use the position description and your knowledge of the job to identify the 4 or 5 most important skills needed to be outstanding in this position.
Knowledge
Formal Education
High School, BA, MA, PhD.?
Discipline
Specific
Organizational
Performance improvement, ethical-legal issues?
Use the position description and your knowledge of the job to identify the 4 to 5 most important areas of knowledge needed to be outstanding in this position.
Abilities
Leadership
Mentoring, Facilitation
Self
Attitudes
Positive Tolerant Friendly Responsible
Experience
Previously Done the Work Previously Performed Critical Aspects of the Work No Experience - Can Provide Necessary OJT What Experience Are You Looking?
Use the position description and your knowledge of the job to identify the level of experience necessary to be outstanding in this position OR decide if you can support the learning process necessary to become outstanding.
Education
How Much?
High School, 2-year, 4-year, graduate
What Kind?
How Successful?
Education
What level of education is needed? What kind? How specialized? Is the education needed to prepare them to do the job, or to provide background knowledge and skills?
Example: 4-year degree, a 4-year degree with major in a specific field of study or a technical certificate or degree. (Will As in accounting be more indicative of a successful performer than Cs?)
Is a transcript needed?
References
Who to Contact?
Prepare a list of the previous 2 or 3 supervisors. Always plan to contact the last immediate supervisor. Also plan to contact at least one manager above the immediate supervisory level.
What to Ask?
Prepare probing questions that will elicit information on what a supervisor has observed about the candidates performance, as it relates to the skills, knowledge, abilities and attitudes desired. Seek to confirm, or dispute candidates statements about what they did in previous positions. Does the managers view support the supervisors view? Are the candidates statements supported by both? Ask about areas for improvement and strengths. Ask the re-hire question?
References
When to Ask? Contact references on top 2 to 3 candidates after the interviews are completed.
Information Sources
Application
Review each application for information on the knowledge skills, abilities, attitudes and experience identified when position was analyzed.
Transcript
Check for classes related to identified knowledge and skills. Review the grades for these classes!
Interview
Develop behavioral questions to use in determining whether candidates have the identified knowledge, skills, abilities, attitudes, and experience.
References
Develop questions for references designed to verify the responses from the applicant regarding the knowledge, skills, abilities, attitudes and experience needed. Ask the rehire question!
Premise:
Past performance can be the best predictor of future performance
Objective:
Ask applicant to describe specific past performance In specific areas you have identified as important to success in the position
Explain Give
your experience in . . .
OR
Example:
Tell me about a specific situation where you had to be persuasive.
Example:
Tell me about a specific situation where you had to be persuasive. Who was involved in the situation? What actions did you take? What was the outcome?
Skill Knowledge
Ability Attitude
Write 2 or 3 questions for each identified skill, knowledge, ability and attitude. Select 1 or 2 of the questions you think will best get the information you need from each area. The most important areas might merit as many as 3 questions.
Make notes on any experience that may relate to experience you want. Look for information on skills you need. It may be mentioned in a description of a previous job, it may be listed under an educational experience.
Knowledge you want may be indicated by a class attended or presented. Formulate a question that tests whether that knowledge has been used recently, and how successfully they have been using it. If not used, some skills and knowledge tends to fade, and be less useful.
Time to complete an education. Time to spend with a sick relative, have a family, or do full-time volunteer work. Serious illness, or prison time. An inability to find work due to various reasons.
If so . . .