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Chapter 13
Learning Objectives
Define organizational culture and know why it is important Distinguish among organizational, national, and global culture and understand the relationships among them Evaluate the culture-free approach to understanding organizational culture
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Organizational Culture
A pattern of basic assumptions - invented, discovered, or developed by a given group as it learns to cope with its problems of external adaptation and internal integration
That has worked well enough to be considered valid and, therefore, to be taught to new members as the correct way to perceive, think, and feel in relation to those problems (Schien, 1985).
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Culture-Free Approach
It argues that technology, policies, rules, organizational structure, and other variables that contribute to efficiency and effectiveness make national culture irrelevant for management.
McDonalds fast food service World Disney IKEA
Disney Paris Ears
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McDonald's Restaurants
Moscow or some others
Types of the restaurant Food adaptation Service adaptation Perceptions of jobs Workplace culture Employee commitment
U.S.
Fast food life style Convenience Temporary jobs High turnover rate Standard food items
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Artifacts
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Microsofts Mission:
To enable people and businesses throughout the world to realize their full potentials
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Organizational culture
Narrower Manageable Secondary socialization Subcultures
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Questions to be answered
Does the organization perceive itself to be dominant, submissive, harmonizing, searching out a niche? Is it the correct way for humans to behave to be dominant/proactive, harmonizing, or passive/fatalistic? How do we define what is true and what is not true; and how is truth ultimately determined both in the physical and social world?
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Questions to be answered
What is our basic orientation in terms of past, present, and future, and what kinds of time units are most relevant for the conduct of daily affairs? Are humans basically good, neutral, or evil, and is human nature perfectible or fixed?
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7. Homogeneity versus Is the group best off if it is highly diverse or if it is highly homogeneous, and should individuals in a diversity
group be encouraged to innovate or conform?
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Family
Diffuse relationships to organic whole to which one is bonded Status is ascribed to parent figures who are close and powerful Intuitive, holistic, lateral, and errorcorrecting Family members
Eiffel Tower
Specific role in mechanical system of required interactions Status is ascribed to superior roles, which are distant yet powerful Logical, analytical, vertical, and rationally efficient Human resources
Guided Missile
Specific tasks in cybernetic system targeted upon shared objectives Status is achieved by project group members who contribute to targeted goals Problems centered, professional, practical, cross-disciplinary Specialists and experts
Incubator
Diffuse, spontaneous relationships growing out of shared creative process Status is achieved by individuals exemplifying creativity and growth Process oriented, creative, an hoc, inspirational Co-creators
Father changes course Intrinsic satisfaction in being loved and respected Management by subjectives Turn other cheeks, save others faces, do not lose power game
Change rules and procedures Promote to greater position, larger role Management by job description Criticism is accusation of irrationalism unless there are procedures to arbitrate conflict
Shift aim as target moves Pay or credit for performance and problems solved Management by objectives Constructive taskrelated only, then admit error fast and correct
Improvise and attune Participating in the process of creating new realities Management by enthusiasm Must improve creative idea, not negate it
Management style
Criticism and conflict resolution
Convergence or Divergence?
Industrialization Emphasis on standardization Organizational strategies for managing culture globally Emphasis on consistency across borders
MNCs Global institutions
Use of organizational culture as a competitive tool Impact of diverse national cultures on organizational culture Benefits in specific and culturally sensitive ways
Seniority Job security Group versus individual
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