KNOWLEDGE MANAGEMENT

Presented by:

Mohammad Ishaq
Mitali Purwar

Knowledge
Knowledge is a familiarity with someone or something which can include information and skills acquired through experience or education.
Tacit: is more personal, experiential, and hard to formalize; is difficult to communicate or share with others. Explicit: can easily be written down, codified and stored in certain media.

KM???
Knowledge Management can be defined as systemetic process that Creates , Captures, Shares and Analyzes knowledge in ways that directly improve performance. Effective KM is now recognized to be the key driver of new knowledge and new ideas to the innovation process to new innovative products, services and solutions.

KM Cycle

Key Words Data, Information And Knowledge

Data: collection of facts, measurements, statistics Information :organized data Knowledge :contextual, relevant, actionable, information

KM Initiatives
Aims Surrounding Process Creating Sharing Seeking using

ELEMENTS OF A KM INITIATIVE Model

PEOPLE: Refers to cultural and behavioral approach Knowledge is created by individuals The creation and sharing of knowledge can only happen when individuals cooperate willingly. PROCESS: In contributing the knowledge management processes of interactions is a spiral process that takes place repeatedly.

TECHNOLOGY Refers to the network system Facilitate connections: a. Among knowledgeable people (by helping them find & interact with one another) b. Between people and sources of information Through ICT, knowledge can be captured.

Why?
To share the knowledge, a company creates exponential benefits from the knowledge as people learn from it. To build better sensitivity to brain drain

To reacting to new business opportunities

It is a powerful tool for enhancing productivity and reducing the cost.

Goal of Knowledge Management

KM can be interpreted as the ability to get the right information to the right people at the right time, and in the right place. Improve the Creation And Exploitation Of Knowledge Dissemination Competitive Advantage. Improved performance Innovation. Continuous improvement of the organisation. KM focus on organizational objectives. Management of knowledge as a strategic asset.

KM Strategy
There are two very different knowledge management strategies:

Codification Strategy
( Socialization + Externalization + Combination)

Personalization Strategy
( Combination + Internalization + Socialization).

Knowledge Management Types:

Competency Management Knowledge Sharing

KM as a Management tool
KM as an information handling tool KM as an strategic management tool

KM as an information handling tool

KM is regarded as an information handling problem. Acquisition of information, collecting Storage system, organized Archived by technologies, conversion of tacit knowledge to explicit knowledge; Utilization of information, sharing and exchanging.

KM as an strategic management
Organizations must adjust their capabilities to constantly changing complex external environment. Must build systems for capturing and transferring internal knowledge and best practices. Expected outcomes of an organisation with KM: improve performance, productivity, and competitiveness improve effective acquisition, sharing and usage of information improve decision making capture best practices reduce research costs and delays more innovative organization.

Critical elements of KM strategy

Suggestions for critical elements must be included to successfully create and implement a KM strategy. The so what? question Support from top management Communication Creativity Culture and people Sharing knowledge Incentives Times Evaluation

KM Software Tools
Globalserve Knowcorp Hyperknowledge MicroStrategy The Molloy Group KnowledgeX Inc. WebFarming.comSoftlab Enabling ToolsImagination Excalibur TechnologiesImaging Solutions Grapevine Technologies Intraspect Software Milagro: The Power of Imagination