SKS MANUFACTURING

ADITI SHANTANU SHRUTI TANMAY

Framework to evaluate Maria Chens performance

ADAPTIBILITY
Each time consultant faces new challenge. Like she very soon adapted the working atmosphere of the clients shop floor.

KNOWLEDGE

She was academically good and had a knack for QA. But her lack of practical knowledge leads to lack of prioritization, she focused mainly on a complex worksheet to impress WattleyDavis instead of spending valuable time on the manufacturing floor. Maria Chen was a fairly new consultant. She was inexperienced to lead a vague and difficult situation on her own. Her lack of experience coupled with the lack of support from David Hendry and Annette Wattley-Davis was detrimental and derailing. Her focus on technical analysis without getting first-hand information from the people and actual processes showed her Chen was not a team player. She never had any discussion with Rohan who was working in production dept. She didnt took feedback from her senior and client.

EXPERIENCE

TEAM PLAYER

Evaluation using framework

Adaptable and maintaining good relationship 25%

How fast the consultant adapted themselves with the new challenges Was it easy to work with consultant? How consultant handled criticism? Whether consultant cooperated with the client?

Knowledge 30%
How good consultant is good at technical stuff. Level of expertise to a particulat domain Did the consultant use sound judgement regarding adhering to the specifications or taking corrective actions?

Experience 25%
Was consultant experienced enough to lead a vague and difficult situation like that? Does the work reflect compliance with Department procedures and requirements? Were project records complete, accurate and easy to follow? Were past experience helped to eliminate errors and reduced cost

Team Player 20%

Whether consultant was coordinating with different dept? Did consultant coordinate the services with clients work in a timely manner? Did consultant submit reports, pay estimates in a timely manner? Did the consultant submit complete finals and materials reports within the timeframe specified in the contract?

Conclusion and learning

Time to time the feedback should be given and taken by the senior employee to junior employees. Company should try to balance the team with all the required expertise. Company should try to analyze and cross check the ongoing commitments of the team members. Consultants should understand the importance of practical knowledge over theoretical knowledge. There should be cohesive integrated team where the consultant and client are actively engaged in transferring knowledge and creating a learning engagement.