RAJESH .

K MBA
Soft Skills = Success Skills
Defining Soft Skills
A cluster of skills that
‘influence’ how we interact with
one another.
Ability to relate and connect
with people.
Soft Skills
Effective Communication Skills
Right Attitude and Values
Innovation and Creativity
Analytical Thinking
Flexibility
Change – Readiness
Interpersonal Skills
Negotiation Skills
Persuasive skills
Time Management skills
Problem solving ability
Adaptability
Leadership and Team building
Type of Skills
Hard Skills
Learned from books
Learned from hands-on experience
Abilities to do things in your chosen career
Soft Skills
Not learned from books
Work ethics
Habits and traits
Hard Skills
Reading
Writing
Math
Computer abilities
Logic
Skills for particular job requirements
Soft Skills
Communication ability
People skills
Professionalism (demeanor)
Positive attitude
Group/team abilities
Understanding of continuing learning
Critical, logical, enthusiasm – “thinking”
 “Entitlement”
Why Soft Skills?
For a Smooth Professional Life
For More Integrated Operation
For More Effective Management
To Integrate Strategic Goals
For More Appealing Personality
 BASIC COMMUNICATION SKILLS
Communication is a Series of
Experiences
Hearing
Smell

Touch
Seeing
Communication -
Meaning
through this process we convey a thought or
feeling to someone else.
how it is received depends on a set of events,
stimuli, that person is exposed to.
Communication is a dynamic process…
how you say what you say plays an important
role in communication.
TOTAL COMMUNICATION
PROCESS

Writing
9% Speaking
30%
Reading
16%

Listening
45%
.
 You have probably already heard you shouldn’t cross your arms as it might
make you seem defensive or guarded.

 This goes for your legs too. Keep your arms and legs open.
HAVE EYE CONTACT,BUT DON’T
STARE
If there are several people you are talking to, give them all
some eye contact to create a better connection and see if
they are listening.
Keeping too much eye-contact might creep people out.
Giving no eye-contact might make you seem insecure. If you
are not used to keeping eye-contact it might feel a little hard
or scary in the beginning but keep working on it and you’ll
get used to it.
HAVE EYE CONTACT,BUT DON’T
STARE
SMILE AND LAUGH
 ligh ten up, d on ’t t ake you rself too ser io usl y.
 Rela x a bit, smil e an d lau gh wh en som eone says
so met hi ng fu nny. People wil l be a lot mo re
inclin ed to list en to yo u if yo u seem to be a
posit ive p er so n.
 But don ’t be the fi rst to lau gh at you r own jo kes, it
mak es you se em ner vou s an d need y. Smi le when
yo u are introd uced to som eone but don ’t keep a
sm ile pla ster ed on yo ur fac e, yo u’l l se em i nsin cer e.
 KEEP YOUR HEAD UP
Don’t keep your eyes on the ground, it
might make you seem insecure and a bit
lost. Keep your head up straight and your
eyes towards the horizon
USE YOUR HANDS MORE
CONFIDENTLY
 Inst ead of fidge ting wi th your ha nd s
and scra tchi ng your face us e the m to
co mmuni ca te wha t you are trying to
say.
 Use your hands to de scr ib e
somet hi ng or to add we igh t to a po int
you are tryin g to ma ke. But don ’t us e
th em to much or it mi ght be co me
dis tract ing . And do n’ t le t your ha nds
fla il around, us e the m wit h some
co ntr ol.
KEEP A GOOD ATTITUDE

 las t b ut n ot l eas t, keep a po si tive, ope n an d rel axed att itude.

 How you fee l wil l come throu gh in your bod y langua ge and
can mak e a majo r d iffer ence.
Soft Skills Vs Hard
Skills
Hard Skills Soft Skills
Measurable or Immeasurable
technical skills Skills Dealing
Things done in with Mental
the Workplace Make-Up
Primarily Ability to deal
Solitary with other people
at the Work
Place
Predominantly
Soft Skills + Hard Skills =
Core Skills
Ready for
Co-Operation?