SUBMITTED BY:

Dhananjay Kumar
Jaipuria institute of management,Noida
What is a
KPO?
Knowledge process outsourcing (KPO) is a
form of outsourcing, in which knowledge-
related and information-related work is
carried out by workers in a different
company or by a subsidiary of the same
organization, which may be in the same
country or in an offshore location to save
cost.

This includes research and work on

intellectual property, equity and finance,
analytics, market research and data
management, etc.
K.P.O
Highly Value
Added Process
Chain

PEOPLE
Functions Of KPO
 Analyzing data and procure information to produce
meaningful documents.

 Researching information database from various sources.

 Converting raw un-transcribed technical data into

presentable
documents.

 Use of high levels of conceptualization and theoretical

knowledge.

 Proficiency with various advanced software and hardware

devices.

 Maintaining workflow, meeting deadlines, and applying

quality controls.
Service Offering
 Advanced Web Applications
 Research & Development
 Business and Technical Analysis
 Learning Solutions
 Animation & Design
 Business & Market Research
 Pharmaceuticals and Biotechnology
 Medical Services
 Writing & Content Development
 Legal Services
 Intellectual Property (IP) Research
 Data Analytics
 Network Management
 Training & Consultancy
 Financial Consultancy and Services
KPO Vs. BPO
KPO
Outsourcing of knowledge intensive
business process and activities
Value, time to market, scale, flexibility
are the primary drivers, then cost
Knowledge creation process is not well
defined
Industry is evolving and clients are still
learning
Clients perceive risk of data security
and IP leakage
Domain expertise (depth) more
important than size
Finding skilled talent is the biggest
challenge
BPO
Outsourcing of standard business
process
Cost is the primary driver
Processes are mostly standardized
Industry is mature and outsourcing
components easily carved out
Most of the risk have been addressed
by infrastructure, processes .
Bigger the better: economies of scale
is a competitive advantage
Managing attrition is the biggest
challenge
Strengths

Large talented pool

Quality IT training
Low labour costs
Success of BPOs
Good knowledge of project management skills
Supportive government policies
Many new areas of specialization are being
covered making KPO sector spreading its wings
Consideration to quality standards like ISO 900x
and Six Sigma
Billing rates are lower as compared to billing rates
in other countries
Success Factors
Training
Standard Certificates
Goal Orientation
Challenge The Providers
Technology
Governance And Management
Benefits
Cost savings which can be utilized
elsewhere.
• Standard operational efficiency.
• Trained and experienced professionals at
work.
• Time savings and savings of
management energy for maintaining in-
house services.
• Increase in profits.
Barriers
Process transparency is a major barrier to
using KPO services. Many organizations do not
track carefully which decisions are made by
whom, and rely so much on informal social
processes (and "soft skills") that it is unclear
how much the use of KPO would disrupt
existing operations.
 Future Scenario
The share of Indian KPO sector was 56 percent of the global KPO sector in
2003. By 2010, Indian KPO sector will have 71 percent share of the global
KPO sector.
KPO Sector Outlook
In 2003, USD 0.72 billion revenue was generated by the Indian KPO
industry, contributing around 0.24 % to the Indian service sector. This
figure is expected to reach 1.78 % by 2010.
As estimated, the BPO exports will be $20 billion and KPO exports will be $12
billion by 2010.
The contribution of the 6 main sectors
 Top Players in KPO Sector
S. No. Companies
1. Evalueserve (EVS)
2. McKinsey & Company
3. RocSearch
4. Pangea3
5. OfficeTiger
6 Copal Partners
7. Gevity
8. Pipal Research
9. Grail Research
10. Inductis, EXL Service
11. WNS GLOBAL SERVICES
12. ACCENTURE
13. Genpact
14. 24/7 Customer
15. ICICI One Source
16. Ugam Solution
17. APTARA (TECHBOOKS)
Career In KPO
KPO sector is growing and so are the job opportunities in
this sector. With introduction of new areas of specializations
in the sector, job opportunities have also increased. And
India has the capability of fulfilling this need of the KPO
sector,
Skills KPOs are looking for:

 Analytical skills for analyzing data.

 Usage of resources for information research
 Making presentable reports from raw data
 Theoretical and conceptualization knowledge
 Computer proficiency (software and hardware devices)
 English Speaking

Career opportunities: include Analysis roles, Processing roles and

Market Research Roles.
OUR NEW BUSINESS IDEA
Development Of The idea
 Our new business idea of K.P.O. sector is to setup an
organization which outsources the design related
information of apparel sector ‘s to different national or
international companies who want to launch their product
in new way or in a new innovative design and color.
 By this way ,we help these companies in a strong way to
find out the latest designs and colours by helping them with
our strong research personnel's and dress designers.
 We do the research and also analyse the research results
and then make suitable new apparel designs for our clients.
It makes them competitive in the market.
 We also suggest them by appropriate amendment in the
existing design by applying our research ,if their existing
designs in a particular product is not doing good.
Services of our A.D.O
COMPANY
 Provide different latest dress designs to our clients according
to our innovative market research about customers ,their
choices, colours, styles etc.
 Designs are based on customers choice, their culture
their preferences and latest fashion trends.
 Not only information of new designs are given to our clients
but also information of different accessories is also given to
them.
 If our client wants information about the amendments in design
we take help of our designers and research persons and make
the design with help of software.
 We not only suggest them in designs but also suggest
them on basis of material used in the different dresses.
 To sum it up
 Our business model offers high value added,
knowledge intensive end to end business solutions for
different functional domains

 Banking on highly knowledgeable and skilled work

force we have the right technical expertise that any
business demands

 Well connected and strategically located BU’s are one

of our competitive advantages