TO STUDY ON THE EFFECTIVENESS OF TRAINING

AT

PRESENTED BY SONAKSHI NARULA ROLL NO. 147 BATCH 18

OBJECTIVES
TO STUDY THE TYPES OF TRAINING AT JW MARRIOTT TRAINING NEED ANALYSIS & FORMULATION OF TRAINING PLAN TRAINING & FEEDBACK SYSTEM EVALUATION

METHODOLOGY

Survey through questionnaire among selected staff and executive groups. STEP 1

Interview with training manager to know the current status of training program.

STEP 2

GAP analysis of the training system and the relevant suggestions. STEP 3

TYPES OF TRAINING AT JW MARRIOTT

INDUCTION & ORIENTATION TRAINING

APPRENTICESHIP TRAINING

ON THE JOB TRAINING

INDUSTRIAL TRAINING

VOCATIONAL TRAINING

TRAINING PROCESS AT JW MARRIOT

RESEARCH METHODOLOGY

DESCRIPTION I
RESEARCH TYPE: Quantitative

DESCRIPTION II
TECHNIQUE USED: Survey Method. SAMPLE SIZE: 155 SAMPLE SEGMENTATION Departments Covered : House keeping: 25 Front Office: 20 Kitchen: 40 Finance: 15 Sales n Marketing: 15 HR: 15 F n B services: 25

DESCRIPTION III
SAMPLING TECHNIQUE: Stratified Sampling STATISTICAL TECHNIQUES USED: PERCENTAGES AND OTHER MATHEMATICAL TOOLS DATA PRESENTATION AND FORMULATION: Using Tables, Charts, Graphs etc.

CHANNELSS USED: INTERVIEW QUESTIONNAIRE

RESEARCH INVOLVED Training needs of various departments

80 70 60 50 40 30 20 10 0

Training increases the performance of the employee

STRONGLY AGREE NEITHER AGREE NOR DISAGREE STRONGLY DISAGREE 12% 24% 64% AGREE DISAGREE

Which training method is preferred by the employees

60
50 40 30 20 10 0 Classroom sessions case study role plays confrences

ANALYSIS RESULTS
Department * q12 Cross tabulation Count q12 Total

ONCE IN A MONTH
F&B SERVICE FINANCE FRONT OFFICE Department HOUSEKEEPI NG HR KITCHEN SALES & MARKETING Total 0 0 0 0 0 40 0 40

ONCE IN A ONCE IN YEAR SIX MONTH 0 25

15 0 0 15 0 15 45 0 20 25 0 0 0 70

25 15 20 25 15 40 15 155

The null hypothesis is the performance of the departments in which the training is conducted and the frequency of training is independent and the alternate hypothesis id that they are dependent of each other The probability of Pearson value =310.000a is 0.002 that is less than 0.05.

Chi-Square Tests Value df Asymp. Sig. (2-sided) a Pearson Chi-Square 310.000 12 .002 Likelihood Ratio 330.962 12 .000 N of Valid Cases 155 TABLE NO.4.2 OUTPUT OF ANOVA TEST a. 6 cells (28.6%) have expected count less than 5. The minimum expected count is 3.87.

RECCOMENDATIONS

USE OF TECHNOLOGY BASED SELF CATERED PROGRAMS ALONG WITH DESIGNATED TRAINERS TO TRAIN NEW & JUNIOR RECRUITS. TRAINING PROGRAM TO BE WELL CRAFTED AND TIMED SO THAT TRAINERS ARE ABLE TO SPEND MORE TIME WITH THE TRAINEES .

II

III

ADDITION OF ACTIVITIES AND ROLE PLAY METHODOLOGY TO BE USED IN CONJUNCTION WITH LECTURES, TO MAKE THE TRAINING MORE ENGAGING.
EREWON MODEL WAY OF THE FUTURE

STAGE I

BREAK DOWN THE CREATIVE PROCESS INTO SEVERAL EASY TAUGHT STEPS. INSTILL THE IMPORTANT JUDGEMENT TILL OTHER OPTIONS EMERGE.

STAGE II

TEACH EMPLOYEES TO BE EMPETHATIC WITH THE CUSTOMERS. TRAIN MANAGERS TO CREATE RIGHT CHEMISTRY BETWEEN TEAM MEMBERS. TRANSFER CREATIVE PRACTICES ADOPTED BY PEOPLE IN THE RELATED FIELDS.