Seven Cs of Communication & Barriers of communication

Seven Cs of Business Communication Effective business communication should

meet the test of the seven Cs of communication.

Seven Cs of Business Communication Clear Complete Concise Consistent Correct Courteous Candid

Seven Cs of Business Communication The seven Cs apply to any communication

situation.

Using the seven Cs will make your

communication coherent and easy to follow.

Clear Communicate so that you cannot be misunderstood. Be specific, not vague. Use familiar and accurate words with proper intonation, stresses and pauses. Simple words and short sentences is the key. Thoughts should be clear and well organized.

Seven Cs of Business Communication

Seven Cs of Business Communication

Complete

Include all pertinent information. Answer the questions Who? What?

Where? When? Why? and How? or How much? If we do not have the answer it is better to express frankly our inability to answer .

Seven Cs of Business Communication

Concise

Eliminate unnecessary information. Use condensed, to-the-point wording. Avoid being repetitive Sometimes we believe that by repeating
whatever has been said, we add emphasis to our message.

Seven Cs of Business Communication

Consistent

Verify that facts agree with documented

sources. Treat similar items the same way. Arrange listings in a logical sequence.

Seven Cs of Business Communication

Correct

Make sure information is accurate. Check the spelling, capitalization,

grammar, and punctuation. Ex:- he said to me that I will surely go there. He told me that he would surely go there.

Seven Cs of Business Communication

Courteous

Use the you-attitude. Use positive words and tactful language. Use easy-to-read formats. Our tone should reflect our respect for the
listener.

Barriers to Communication
1. 2. 3. 4. 5. 6. 7. 8.

The commonly experienced barriers are as follows:Noise Lack of planning Wrong assumptions Cultural barriers Emotions Poor retention Poor listening Time and distance

Barriers to Effective Communication

Process Barriers: involve all components of the perceptual model of communication Personal Barriers: involve components of an individuals communication competence and interpersonal dynamics between people communicating Physical Barriers: pertains to the physical distance between people communicating Semantic Barriers: relate to the different understanding and interpretations of the words we use to communicate

Wrong and Unclarified Assumptions

All communications are made under certain assumptions, which are never communicated. Assumptions include:Others see the situation as we do Think about the matter as we do Are already aware of the things we dont emphasize on.

1. 2. 3.

COMMON BARRIERS TO COMMUNICATION

1. SEMANTICS
Definition Choice

of words

of words

COMMON BARRIERS TO COMMUNICATION

2. POOR CHOICE and USE OF CHANNELS

When to use certain channel

Oral alone:
Simple reprimand (strong disapproval) Settle simple dispute

Written alone:
Dont need immediate feedback Need record

COMMON BARRIERS TO COMMUNICATION

2. USE OF CHANNELS
Both channels:
Commendation Serious reprimand Important policy change

Nonverbal
Be aware of it.

COMMON BARRIERS TO COMMUNICATION

3. PHYSICAL DISTRACTIONS 4. NOISE, PHYSICAL, PSYCHOLOGICAL 5. STATUS DIFFERENCE 6. EFFECTS OF EMOTIONS

COMMON BARRIERS TO COMMUNICATION

7. PERCEPTIONS
Stereotypes Halo effects Selective perception
See and hear what we expect Ignore if conflicts with what we know.

Projection

COMMON BARRIERS TO COMMUNICATION

8. FILTERING, SCREENING NEGATIVE INFORMTAION 9. EVALUATING THE SOURCE 10.ABSENCE OF FEEDBACK, POOR FEEDBACK

COMMON BARRIERS TO COMMUNICATION

11. INFORMATION, DATA OVERLOAD 12. POOR LISTENING

LISTEN TO RESPOND LISTEN TO UNDERSTAND

TO OVERCOME BARRIERS:
Learn

to use feedback well. Be sensitive to receivers point of view. Listen to UNDERSTAND! Use direct, simple language, or at least use language appropriate to the receiver. Use proper channel(s). Learn to use channels well. Learn to use supportive communication, not defensive communication.

Communication

Barriers to Successful Communication

Ability of the sender how much the sender understands of the message they are trying to send Content including technicalities and jargon Method of communication including style and body language where appropriate! Skills and attitude of the receiver Organisational factors complexity of the organisation, scope of the organisation Cultural attitudes Perceptions, prejudices and stereotypes Inappropriate target for the message Technical capabilities ICT!