Mobile Collaboration with Avaya one-X UC Soft Clients

Kyle Klassen, Brad Black

2011 Avaya Inc. All rights reserved.

Legal Disclaimer
The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Avaya and is intended solely for Avaya employees and members of the Avaya Connect or DevConnect programs. If you are not an Avaya employee or member of the Avaya Connect or DevConnect programs, you are not the intended recipient of this information and cannot participate in or listen to the presentation. Please delete or return any related material. Avaya will enforce its rights to protect its confidential and proprietary information, and failure to comply with the foregoing may result in legal action against you and your company. Notice: While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be made in the future.
2011 Avaya Inc. All rights reserved.

Unified Communications Architecture View

Applications & Services
Messaging
Aura Messaging Modular Mess. Call Pilot HMSR2

Conferencing & Collaboration

Meeting Exchange MAS MCS 5100

Mobility
1X Clients

Application & Integration Services

Core Communications

ACE
TM

AES

Management Subsystem System Manager

Voice/Video Teleservice CM - FS AS5300

Presence Services Presence Server

UC Manager IPTCM AIM

Session Management Session Manager

Infrastructure

Communications Infrastructure Access Element CM - AE IPO - AE CS1K - AE BCM - AE CS21K - AE SCS - AE VSP 9000
Secure Routers

Data Infrastructure
ERS Switches ID Engines

WLAN 8100 UCM

Access
9600 1200

Avaya Clients 1600 1100 MoJo 1x-Com

GWs & SBCs G860 Aura SBC Audio Codes Acme SBC

Video Endpoints MoJo 1X-Comm Life Size

2011 Avaya Inc. All rights reserved.

3 33

Agenda
Introduction Collaboration Today Mobility Market Overview Solution Offers

Why Sell Avaya Mobility Solutions

Training Requirements and Recommendations Additional Information & Resources

4 2011 Avaya Inc. All rights reserved.

Introduction
Collaboration Today

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Collaboration Today: Non-real time, ad hoc, labor intensive, ineffective

siloed, disjointed, location-centric, sequential and application specific.

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Avayas Vision: Deliver effective Business Collaboration, bringing together the right people at the right time with the right information in an environment that drives business results

Business Events

Empowering each moment of collaboration Business Results

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Mobility Market
Overview

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Current Mobile Trends and Drivers

Expanding device options and changing smartphone landscape Android 50% of new sales (NA) iPhone Complete product BlackBerry, Nokia Todays market share losers Microsoft In transition Personal choice is quickly evolving from feature phones to Smartphones Creating rapidly expanding app platform footprint My Apps, Always-on, Always with me > carried into the
enterprise Users preferred and often most reliable means of communication

Traffic migrating off network? Outside of enterprise UC framework Higher cost, higher risk Urgent need to tightly integrate mobile device w/ enterprise communications Consistency of service, flexibility to chose device Consistent user experience Cost savings
2011 Avaya Inc. All rights reserved.

Impacts on todays Enterprise Communications

Enterprise Communications Environment Mobile Services

Cellular Enterprise Network Internet

Primary communication device Office/Portable communication Communication migration to mobiles Office identity and Mobile identity Office number and mobile number Office voice mail and mobile voice mail Enterprise low cost calling vs. Mobile high cost calling Enterprise presence vs. personal presence Corporate directory vs. Local contact lists Enterprise Unified Communications vs. cloud services/Social Networks

User complexity, high costs and loss of control

2011 Avaya Inc. All rights reserved.

Avaya one-X Mobile Portfolio

The Right Solution Based on Your Business Needs
Mobile Clients

Desktop Clients

Avaya one-X Mobile

Web Client

Avaya one-X Communicator (PC & MAC) Available Optional Video

Avaya one-X Portal

Avaya one-X Deskphones

2011 Avaya Inc. All rights reserved.

Mobility Solutions Drive Business Benefits

Increase Productivity Improve Customer Satisfaction

Accessibility

Minimize queues Problem resolution Faster response

Real-time communications
Quick access to UC capabilities Easy-to-use intuitive interface

Enhance IT Management
Control of mobile calling Multi-platform Consolidated CDR 3rd party recording of mobile calls Business Continuity

Reduce Mobile Costs

Toll Avoidance Voice messages delivered via

data instead of the voice channel

Handoff to deskphone/PC client Call back to mobile

2011 Avaya Inc. All rights reserved.

Mobility Solution Offers

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13

Avayas Enterprise UC Mobility Portfolio

Target Worker Segment

Avaya Offer
Mobile Extension to PBX Fixed Mobile Convergence Extension to Cellular (Avaya Aura)

Primary Secondary

Teleworker

Road Warrior

Campus Nomad

Hot Desker

Mobile Extension (CS1000)

Avaya one-X Mobile Avaya Desktop Video Device w/ Avaya Flare Experience

FMC w/3rd Party

Dual-mode, Cloud/enterprise federated, GSM gateway Avaya one-X Portal (Avaya Aura) Avaya one-X Communicator (Avaya Aura, CS1000) Avaya one-X Agent (Avaya Aura) Avaya one-X Speech Modular Messaging w/Speech-to-Text

Mobile Applications

Avaya ACE Mobile Cost Optimizer Avaya ACE Hot Desking Avaya ACE Microsoft Communicator Add-in Meeting Exchange, Avaya Aura Conferencing (TUI) Avaya Notification Solution

4
1

Avaya Aura Communication Manager (Enterprise Mobility User, SIP Visiting User), Avaya Aura Session 2011 Avaya Inc. All rights reserved. Manager

2010 Avaya Inc. All rights reserved.

Avayas Enterprise UC Mobility Portfolio (contd)

Target Worker Segment

Avaya Offer
Vertical Mobile Applications

Primary Secondary

Teleworker

Road Warrior

Campus Nomad

Hot Desker

Mobile Device Checkout (Healthcare, Retail, Hospitality, Manufacturing) IP Softphone for Windows Mobile 6 (Retail) VPN Phones

Mobile Devices IP Wireless Handsets (Wi-Fi, DECT) In-building Mobile Network WLAN 8100 Wireless Site Survey Professional Services Business Communications Advisory Service Technical Advisory Service Global Support Services

Design, Install, Deploy, Maintain

V 4

2011 Avaya Inc. All rights reserved.

2010 Avaya Inc. All rights reserved.

1 5

Whats New: People-First Mobile Collaboration

Richer mobile collaboration and increased choice
Avaya one-X Mobile 6.1 Presence, Call intercept, Auto-answer of PBX call-back New Android client , optimized touch UI for Blackberry Avaya one-X Mobile SIP for iOS 1.0 For iPhone, iPod Touch and iPad Voice over WLAN, WiFi, Cellular Data (3G/4G)

Richer Apple and Windows client choices

Avaya one-X Communicator 6.1 (for Windows) New platforms, Enhanced audio, Expanded features Avaya one-X Communicator for Mac OS 1.0 (SIP) UC client with click to dial, enterprise directory integration

Lower TCO and acceleration of UC deployment

Avaya one-X Client Enablement Services 6.1 Unified Avaya Aura services for broad range of clients
16
2011 Avaya Inc. All rights reserved.

Mobility Solution Offers:

Avaya one-X Client Enablement Services

2011 Avaya Inc. All rights reserved.

17

People-Centric Mobility: Avaya one-X Client Enablement Services

Separate user data and services handling

unified client services

one-X Mobile

one-X Communicator

Call logs Favorites/VIP lists Call screening Call routing Presence status Personalized message Visual Voicemail

one-X Client Enablement Services

Avaya Aura

one-X Mobile Server

Avaya Aura

2011 Avaya Inc. All rights reserved.

Yesterday

Today

Support for CM 5.2.1 & 6.x

Avaya Aura Avaya Aura Avaya Aura AES Conferencing Messaging (optional) (Optional) Avaya Aura Presence 6.1 System Avaya Aura Manger 6.1 Session Manager 6.0+ Avaya Aura Communication Manager 5.2.1 (h.323) and 6.0.1(SIP)

SIP (Call Control, Media, IM/Presence) SIP

Exchange /outlook (Personal Contacts)

Avaya one-X Client Enablement Services 6.1

REST, XML (UC Features)

Enterprise LDAP
LDAP Enterprise Contacts

Note: H.323 endpoints supported against CM 5.2.1+ SIP endpoints support require - CM 6.0.1+ - SM 6.0+

One-X Communicator

2011 Avaya Inc. All rights reserved.

One-X Mobile

19

Installation via System Platform

Only supports System Platform installation
Two steps installation: System Platform first, then one-X CES template A template is a configuration of applications running on System Platform

Simpler and easier to install, configure and manage

one-X Client Enablement Services template

Avaya Aura Applications

System Platform

2011 Avaya Inc. All rights reserved.

Avaya Common Server: Hardware Requirements

Minimum Specification Hardware Requirements CPU Memory Hard Drive Network Card Optical Drive Two quad core 2.23 GHz or better 16 GB 2 x 146 GB 100Mbps/1Gbps DVD/CD Combination Dell Dual quad core 2.4 GHz 24 GB 4 x 146 GB RAID 5 100Mbps/1Gbps DVD/CD Combination

Operating System Requirements Installation of This must be a Default Installation - not a minimal installation (Cannot install SE Red Hat Linux Linux) Version of Red Red Hat Enterprise Linux ES release 5 (64 bit) updates covered by the posted Hat ES Linux policy. Latest updates will be supported

This must be a Default Installation - not a minimal installation (Cannot install SE Linux) Red Hat Enterprise Linux ES release 5 (64 bit) updates covered by the posted policy. Latest updates will be supported

2011 Avaya Inc. All rights reserved.

21

Mobility Solution Offers:

Avaya one-X Mobile

2011 Avaya Inc. All rights reserved.

22

Avaya one-X Mobile

Integrates mobile smartphones with Aura UC Applications and Services
Single Number Reach Incoming calls to office ring on mobile (shows caller ID) Can also ring up to 4 addtl devices (eg. Home) Filter calls to allow only VIPs Single Identity Outbound mobile calls are handled by enterprise call server Receiving line shows office ID (hidden mobile number) Low cost mobile communications Enterprise routing and call back for toll avoidance Single Voice Mail Voice Mail notification via SMS Visual Voice Mail Enterprise Voicemail enforcement Call handoff/management Handoff w/ deskphone or one-X Communicator client Call back to any phone Centralized call logs/recording Enterprise Unified Communications Presence view and update Search corporate directory and local contacts Unified call logs and contacts across one-X endpoints

23
2011 Avaya Inc. All rights reserved.

Avaya one-X Mobile 6.1

Presence on the Road

Rapidly get to the best available person View presence of enterprise contacts
In Favorites, VIPs and Call Logs

User status updated when on a call Manual updates of status and personal message

Back-end federation via Presence Services

2011 Avaya Inc. All rights reserved.

one-X Mobile 6.1 Client Support

Apple iPhone 3G, 3GS, 4 BlackBerry OS 5/6 Bold 9650, 9700 Curve 8520, 8900, 9300 Perl 9105 Touch models Storm 2 (9550), Torch 9800 Symbian Enterprise devices Converge client (can operate serverless w/ EC 500) Nokia S60 3rd Edition Feature Pack 1 (Nokia E51, E63, E66, E71, 6121) Nokia S60 3rd Edition Feature Pack 2 (Nokia E52, E55, E72, E75, 6220c) Android 2.2+ Samsung Galaxy S/S2 HTC Evo Motorola Droid X/2 Dell Streak 5/ Venue Not supported Windows Mobile Windows Phone 7

2011 Avaya Inc. All rights reserved.

25

Installing one-X Mobile clients

Android client can be downloaded from Android Market or sent directly to the users via email
Apple iPhone client is downloaded from AppStore BlackBerry and Symbian Clients are an over the air (OTA) installation from the enterprise hosted one-X CES server User logs into one-X CES server Provides mobile number and SMS address One-X CES sends SMS message with link to client

2011 Avaya Inc. All rights reserved.

26

one-X Mobile 6.1 for BlackBerry

Redesigned User Interface Support for latest BlackBerry Models OS 5/6 Touch models Initiate one-X Mobile calls from any app Native menu integration/dialing Call Intercept (Green key dialing)

Improved User Experience Auto-answer call backs

New one-X Mobile 6.1 features
Presence Consolidated contacts/logs

2011 Avaya Inc. All rights reserved.

Native Call Intercept for BlackBerry

Native Call (to mobile operator) Blocked

X
Call Intercept and redirect

A mobile user selects a phone number included in a meeting notice of the BlackBerry calendar application

A press of the green key initiates a call. Alternatively pressing the menu key presents an option to call the selected number using the native dialer.

The native call intercept feature monitors the device for call requests and intercepts any call attempts on the mobile phone. This ensures all calls benefit from one-X Mobile call handling.

2011 Avaya Inc. All rights reserved.

Avaya one-X Mobile 6.1 for Android

Fastest growing mobile platform Support for Android 2.2+ Native dialer integration

Allows one-X Mobile to be

configured as the default Dialer for any Android app

Supported Devices (Initial Release) Samsung Galaxy S/S2 Dell Streak/Venue HTC EVO 4G Motorola Droid X/2

2011 Avaya Inc. All rights reserved.

Receiving an Incoming call with one-X Mobile

2
A call is originated to the Enterprise DN or DID of the one-X user (DN 5000)
Aura Communication Manager

One-X CES updates EC500 call routing for users primary extension (eg. DN 5000 )

EC 500 extends incoming call to mobile and any other number entered using one-X Mobile (eg. Home phone)

One-X Client Enablement Services

Aura CM sends the call to the IP set for DN 5000 and the IP set begins to ring

PSTN Internet

Cellular Network (CDMA/GSM) Data Connection

Cellular Network (CDMA/GSM)

one-X user (DN 5000) has three devices: 1) An IP Phone 2) one-X Mobile equipped Smartphone 3) Home Phone

one-X Mobile user creates/selects phone(s) to ring with primary extension and one-X Mobile client updates one-X CES using available mobile data connection (2G,3G, Wi-Fi)

Single Number and Voicemail

2011 Avaya Inc. All rights reserved.

30

one-X Mobile Inbound Calls

Benefits vs. Direct Mobile Call
Direct Cellular Call
Phone number Presence Update Separate/private number revealed Users Enterprise Presence is not updated and may show user as available during call Go to cellular voice mail Separate log Cellular provider call logs, sometimes at extra cost. Separate logs for office use. Separate screening parameters (if available) No handoff

one-X Mobile Call

Single number rings office, mobile and others Users Enterprise Presence is updated to show unavailable on a call Go to corporate voicemail > retrieved using visual voicemail feature Unified with one-X Communicator One CDR log for both office and mobile use Consistent VIP screening Option to handoff to deskphone

Missed Calls Call Log Call Detail Recording Screening Handoff

2011 Avaya Inc. All rights reserved.

Originating a call with one-X Mobile

5
Having established the user leg of the call, one-X CES signals Aura CM to bridge a 2nd call to the real destination received in step (1).

DN 4000

Aura Communication Manager PSTN

One-X CES signals the Aura CM to make a call to the call back number chosen by the one-X Mobile user.

one-X CES

The call arrives at the set of DN 4000 with the Enterprise CLID of the one-X Mobile user.

Note: The call back number can be any phone number (e.g. a home phone, a temporary office phone, etc)

Cellular Network (CDMA/GSM)

One-X CES acknowledges the call attempt

Internet

Cellular Network (CDMA/GSM) Data Connection to one-X CES

2 4
Once the call from the Aura CM is answered at the call back destination, one-X CES initiates a 2nd call to the real destination.

one-X Mobile user would like to make a call to DN 4000. The mobile call attempt is sent from the one-X Mobile client to one-X CES over a secure data connection.

2011 Avaya Inc. All rights reserved.

32

one-X Mobile Outbound Calling

Benefits vs. Direct Mobile Call

Direct Cellular Call

Mobile Identity Presence Update Mobile phone # exposed receiving party sees users mobile CLID Users Enterprise Presence is not updated and may show user as available during call Cellular long distance rates apply ($$) Full-rate roaming charges apply for all calls ($$$) Separate log Cellular provider call logs, sometimes at extra cost. Separate logs for office use. No handoff

one-X Mobile Call

Mobile phone # is hidden receiving party sees users office CLID Users Enterprise Presence is updated to show unavailable on a call Least-cost routing of enterprise network bypasses long distance toll charges Least-cost roaming by converting the outbound call to an inbound call Unified with one-X Communicator One CDR log for both office and mobile use Option to handoff to deskphone

Toll charges Roaming charges Call Log Call Detail Recording Handoff

2011 Avaya Inc. All rights reserved.

Avaya one-X Mobile SIP for iOS

VoIP over Wi-Fi, 3G/4G Networks without Cellular Service dependency

Single Number Reach Incoming calls to office ring on mobile (shows caller ID) Can be combined w/ EC500 to ring other devices Single Identity Outbound mobile calls are handled by enterprise call server Receiving line shows office ID (hidden mobile number) Low cost mobile communications

Enterprise routing for toll avoidance Free Wi-Fi connectivity replaces cellular use

Single Voice Mail Shares common enterprise voicemail box Enterprise Voicemail enforcement (EC500) Enterprise Communication Features Search corporate directory and local contacts Mid-call features Call persistence Bridged line appearance Support SES 5.2, SM 6.x iOS 4+

34

Mobile Client Comparison

Platform UC Client Telephony/Lite Client Converged Client Standalone VoIP Client (Wi-Fi) Dual-Mode Client (VoIP/UC) Enterprise Dialing Cellular voice VoIP (Wi-Fi/3G) Single number reach (Sim ring) Ring other phone Hide Mobile # (Office CLID) Bridged Line Appearance In-call feature access Device Handoff (mob-desk) Enterprise vmail enforcement Visual Voicemail Wi-Fi Data VIP Screening Unified Call Logs Call Back Auto-answer Call Back Call Back to Alt Call Intercept Directory Access Mobile User Presence updates See Contact Presence IM BlackBerry OS5/6 Yes No No No No Yes Yes No Yes Yes Yes No No (via FNE/Dialpad) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Android OS2.2 Yes Planned (2H11) Planned (2H11) No (Planned 2012) No (Planned 2012) Yes Yes No Yes Yes Yes No Planned (2H11) Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes No Symbian S60-3rdEd.FP1/2 Yes Yes Yes No No Yes Yes No Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes No Yes No Yes Yes Yes No iPhone (1XM-UC) OS3/4 Yes Yes No No No Yes Yes No Yes Yes Yes No No (via FNE/Dialpad) Yes Yes Yes Yes Yes Yes Yes No Yes No Yes Yes Yes No iPhone (1XM-Lite) OS3/4 No Yes No No No Yes Yes No Yes Yes Yes No No (via FNE/Dialpad) Yes Yes No Yes Yes Yes No No No No Yes Yes No No iPhone (1XM -SIP iOS) OS 4+ No No No Yes (SIP iOS, 07/11) No (Planned 2012) Yes No Yes Yes No Yes Yes Yes No Yes No Yes No No No No No No Yes Yes No No

2011 Avaya Inc. All rights reserved.

3 5

Mobility Solution Offers:

Avaya one-X Communicator

2011 Avaya Inc. All rights reserved.

Avaya one-X Communicator 6.1 for Communication Manager - Overview

Unified Communications Client Provides enterprise users with simpler, more intuitive access to all their everyday communications tools

Streamline Personal Communications - Manage voice, video, voicemail, audio/video conferencing, directories, communication history, and initiate instant messaging and emailall in one interface
Work from Anywhere, Never Miss an Important Call Usage modes provide users options whether they're working in the office, from a temporary worksite, at home, or from anywhere they have internet access Lower Ownership Costs Support for both H.323 and SIP communication protocols helps organizations standardize on a single softphone client for their entire enterprise workforce
2011 Avaya Inc. All rights reserved.

Avaya one-X Communicator 6.1 Key New Features

Improved User Interface

UC Features for SIP and H.323

Simplified Login Intuitive Conferencing & Transfer Audio Device Management Quick Access to Common Settings Dual Monitor Support Simplified Contact Lists

Users
IM/Presence Between SIP and

H.323 users
Visual Voice Mail Call History Bridge Conferencing Visibility

Enhanced Audio Experience Contacts and Call Logs Shared

and Control
Ubiquitous Telephony

Across All Devices

Custom LDAP Search

Presence
Lower TCO
Simplified Installer Enhanced Auto-Configuration Settings Restrictions

2011 Avaya Inc. All rights reserved.

Avaya one-X Communicator 6.1 Deployment Options Standalone

Does not require integration with Client Enablement Server Avaya Aura Core
Avaya Aura AES Avaya Aura Conferencing (Optional) Avaya Aura Messaging (optional) Avaya Aura Presence 6.1 System Manager 6.1

Avaya Aura Communication Manager 5.2.1 (h.323) and 6.x (SIP)

Avaya Aura Session Manager 6.0

H.323 or SIP

2011 Avaya Inc. All rights reserved.

Avaya one-X Communicator 6.1 Deployment Options UC

Avaya Aura Core
Avaya Aura Messaging (optional) Avaya Aura AES Avaya Aura Presence 6.1 Avaya Aura Conferencing (Optional) System Manager 6.1

Avaya Aura Communication Manager 5.2.1 (h.323) and 6.x (SIP)

Avaya Aura Session Manager 6.0

Microsoft AD or Enterprise LDAP (Enterprise Contacts)

Avaya one-X Client Enablement Services 6.1

H.323 or SIP

Microsoft Exchange (Personal Contacts)

UC Configuration Enables:
Visual Voice Mail Conference Controls Personal Status Synchronized Call Logs Call Block Controls Ring Other Phones Control
2011 Avaya Inc. All rights reserved.

Avaya one-X Communicator 6.1 Layout and Controls

Inbox Dashboard - Messages - Calls - Contacts Message Waiting Indicator User Status - Available - Busy - Unavailable - Out of office - Offline (automatic or user selected) Window Controls - Help - Contextual Menu - Minimize Tool Bar - Close - System Tray

User defined Presence

System Message Area

Action Bar - Search - Dial - Redial - Dial Pad - Conference Bridge

Channels / Quick Settings - Voice - Email - Instant Messaging - Video - Audio Devices

2011 Avaya Inc. All rights reserved.

Avaya one-X Communicator 6.1

Selectable Usage Modes for Audio Path
Computer Desk Phone Other Phone

Audio / VoIP

Call Control

Call Control

Call Control

Any Location without phone

Office/Home Office with Avaya Deskphone

Audio

Remote Location with any phone

Maintain enterprise identify for all inbound/outbound calls

2011 Avaya Inc. All rights reserved.

42

Audio

Avaya one-X Communicator 6.1 UC Feature - Presence (H.323 & SIP)

My Aggregated Presence My Location

My Personal Message

Aggregated Presence

Location

System/ Personal Message

Channel State

2011 Avaya Inc. All rights reserved.

Avaya one-X Communicator 6.1 Desktop Integration

Microsoft Office Communicator 2007 Citrix Presentation Server 5 or higher Web browser click-to-dial Recognizes, highlights phone #s IE 6.0, 7.0, 8.0 and Firefox 3.5 and 3.6 Windows taskbar Integration with Outlook and Lotus Notes contact for lookup

LDAP lookup

2011 Avaya Inc. All rights reserved.

Avaya one-X Communicator 6.1 Deployment

IT Control & Management tools Improved auto configuration options Separate tool for IT organizations to create custom management configuration files Configuration files (xml) are created by the tool, which can be pushed to end-users PC Allows control for saving passwords Specify Dialing Rules Specify Server settings

2011 Avaya Inc. All rights reserved.

Avaya one-X Communicator for CS 1000

Supported on CS 1000 R7.5 MS Windows PCs (including Windows 7)

CS 1000 SIP line functionality

Telephony and Mid-Call features (hold, transfer, etc.) Local contact list Call logs

Message waiting indicator (MWI)

Click-to-call from browsers (IE or Firefox) Audio conferencing Point-to-Point HD video (H.264) Search/display corporate or personal directories

Busy State/Presence status updates

2011 Avaya Inc. All rights reserved.

CS1000 R7.5 one-X Communicator - Deployment

SMGR
CS1000 SubM DB
DB Sync

SM
DB

Presence DB Service (PS)

SIP Core

SIP XMPP for IM

XMPP for Presence

M G W

CS1000 R7.5
SLG
SIP

S S G PP

TPS
TDM UNISTIM

SIP for Voice & Video

LDAP for Directory Lookup

Corp. Dir.

Legend:
PP CS1000 Presence Publisher
SLG CS1000 SIP Line Gateway SSG CS1000 SIP Signalling Gateway TPS CS1000 Terminal Proxy Server MGW Media Gateway
2011 Avaya Inc. All rights reserved.

Legend:
SMGR Avaya Aura System Manager

one-X Communicator

SubM CS1000 Subscriber Manager integrated into SMGR DB Avaya Aura System Management DB SM Avaya Aura Session Manager PS Avaya Aura Presence Service 47

Avaya one-X Communicator for Mac OS

What is It?
Voice SIP soft phone built upon the Avaya

one-X platform designed specifically for Mac desktops and laptops operating in an Avaya Aura SIP-enabled environment

Why does it Matter?

Flexibility and Convenience: Native soft

Transfer call Conference call Message waiting indicator Speed dial, Redial Speaker and microphone control Call History Contact Management Corporate directory integration Click-to-dial

phone for Mac with Avaya Aura environment Cost Savings: Allow remote users to leverage enterprise dial plan

How does it Work?

Voice SIP soft phone with voice path via VoIP (using the computer for audio) or via an alternate phone such as home phone or mobile phone
2011 Avaya Inc. All rights reserved.

Encoding support

Avaya one-X Communicator Feature Matrix

Telephony one-X Communicator Platform Configuration R6.1 for Windows XP, Vista, 7 (32 / 64 bit)
Standalone

Video

IM & Presence SIP or H.323 H.323 w/ CES

UC Featureset w/ CES Integration Sync'd Visual Bridge Call Voice Conf Logs/ Call Ring Mail Control Contacts Block Other

Audio Path
This Computer Desk Phone Other Phone This Computer

SIP

H.323

SIP

H.323

SIP

MWI

SM 6.0 CM 5.2.1, SP1+ 6.0 SP1+

PS 6.0 or 6.1

PS 6.1

PS 6.1

UC

Desk Phone Other Phone Desk Phone Other Phone Desk Phone Other Phone This Computer Other Phone SM 6.0 SP1+ SM 6.0 CM 5.2.1, SP1+ 6.0 SP1+

Standalone

R6.1 Citrix
UC

PS 6.0 or 6.1

PS 6.1

PS 6.1

R1.0 for MacOS R6.1 for CS1000

Standalone

PS 6.0 or 6.1

Standalone

This Computer

7.5

2011 Avaya Inc. All rights reserved.

Packaging & Pricing

2011 Avaya Inc. All rights reserved.

UC All Inclusive Bundle

Facilitates adoption and procurement of comprehensive suite of UC clients and applications

UC Application bundle for Avaya Aura Communication Manager

Extension to Cellular One-X Mobile One-X Portal One-X Communicator

Enterprise Edition customers receive UCAI as an entitlement

Standard Edition customers can add UCAI for $60/user

Avaya Presence is provided at no charge with Avaya Aura

Standard or Enterprise License

2011 Avaya Inc. All rights reserved.

51

Distribution of one-X Soft Client Software

Avaya one- X license(s) must be purchased in order to use the clients Purchases can be via UCAI or a la carte
Avaya one-X Communicator for CS1000, Avaya one-X
Communicator for Mac OS, and Avaya one-X Mobile SIP for iOS are only available a la carte and are not part of the UCAI bundle.

Orders are placed using standard mechanisms (e.g.,

ASD)

Avaya one-X Communicator client software is available via download at support.avaya.com/downloads

Avaya one-X Mobile client software is downloaded from Android Market, Apple App Store, or sent via e-mail or over-the-air (OTA) to the device
2011 Avaya Inc. All rights reserved.

52

Avaya one-X Mobile Components

Included Software
Name
Avaya one-X Client Enablement Services New/Add User Licenses

Description
With Avaya one-X Client Enablement Services user licensing customers receive Avaya one-X Mobile 6.1 clients for iPhone, Android, BlackBerry and Symbian. Licenses are available a la carte or as an entitlement with the Avaya Aura Enterprise Edition and the UC All Inclusive offer. Avaya one-X Client Enablement Services user licensing is offered as an upgrade for existing Avaya one-X Mobile 5.x licensed users.

Material Code
228379

Price
Via UC All Inclusive entitlement, or $100/user a la carte. $15/user a la carte. $30 $50

Avaya one-X Client Enablement Services Upgrade from one-X Mobile 5.X Avaya one-X Client Enablement Services Media/software DVD Avaya Aura System Platform Media/software DVD Avaya one-X Mobile SIP for iOS Software License

228382

700479314 Avaya one-X Client Enablement Services is offered as a template for Avaya Aura System Platform. 700501130

Avaya one-X Mobile for iOS is designed for Apple iOS devices 260101 including iPhone, iPod touch, and iPad operating in an Avaya Aura SIP-enabled environment. This client is only available a la carte. It does not require Avaya one-X Client Enablement Services and is not included in the UC All Inclusive bundle.

$72

Optional Hardware
Name
Avaya one-X Client Enablement Services Hardware Server Dell R610

Description
Deployment of Avaya one-X Client Enablement Services software requires the separate purchase of this hardware server. Alternatively, customers can choose to provide their own server hardware platform provided it meets minimum specifications published in the support document Implementing Avaya one- X Client Enablement Services. Avaya one-X Client Enablement Services includes a Handset Services Server component that can be installed co-resident with one-X CES on a single server, or separated from one-X CES on its own server. Customers can provide their own Handset Server hardware platform provided it meets the minimum specifications published in the support document Implementing Avaya one- X Client Enablement Services.

Material Code
265905

Price
$15,500

Avaya one- X Client Enablement Services Handset Server Hardware Platform

700501084

$7,400

2011 Avaya Inc. All rights reserved.

Avaya one-X Communicator Components

Included Software
Name
Avaya one-X Communicator New/Add User Licenses

Description

Material Code

Price
Via UC All Inclusive entitlement, or $72/user a la carte.

Avaya one-X Communicator Upgrade from one-X Communicator 5.x/6.0 Avaya one-X Communicator for Mac OS X Software License

Avaya one-X Communicator (for Windows) release 6.1 263271 provides significant enhancements including a simplified and improved user interface, an enhanced audio experience, availability of UC features for both SIP and H.323 endpoints, and greater IT controls for installation and configuration. Licenses are available a la carte, as an entitlement with Avaya Aura Enterprise Edition and the UC All Inclusive offer (not including video calling feature). Avaya one-X Communicator user licensing is offered as an 263272 upgrade for existing Avaya one-X Communicator 5.x/6.0 licensed users. Avaya one-X Communicator for Mac OS X is the latest offering built upon the Avaya one-X platform designed specifically for Mac desktops and laptops operating in an Avaya Aura SIP-enabled environment. This client is only available a la carte. It does not require Avaya one-X Client Enablement Services and is not included in the UC All Inclusive bundle. 260110

$15/user a la carte.

$72

2011 Avaya Inc. All rights reserved.

Avaya one-X Communicator Components

Optional Software
Name
Avaya one-X Communicator VIDEO New/Add User Licenses Avaya one-X Communicator Upgrade from one-X Communicator 6.0 Avaya one-X Client Enablement Services New/Add User Licenses

Description
Avaya one-X Communicator video user licensing (for Windows) is an optional add-on. Licenses are available a la carte only. Avaya one-X Communicator video user licensing is (for Windows) is offered as an upgrade for existing Avaya one-X Communicator 6.0 licensed users. Avaya one-X Client Enablement Services provides optional UC features for Avaya one-X Communicator (for Windows). Licenses are available a la carte or as an entitlement with the Avaya Aura Enterprise Edition and the UC All Inclusive offer. Avaya one-X Client Enablement Services user licensing is offered as an upgrade for existing Avaya one-X Mobile 5.x licensed users. Avaya one-X Client Enablement Services provides optional UC features for Avaya one-X Communicator (for Windows).

Material Code
229160

Price
$42

229161

$9

228379

Avaya one-X Client Enablement Services Upgrade from one-X Mobile 5.X

228382

Via UC All Inclusive entitlement, or $100/user a la carte. $15/user a la carte.

Avaya one-X Client Enablement Services Media/software DVD Avaya Aura System Platform Media/software DVD

700479314

$30

Avaya one-X Client Enablement Services is offered as a template for Avaya Aura System Platform.

700501130

$50

Optional Hardware
Name
Avaya one-X Client Enablement Services Hardware Server Dell R610

Description
Deployment of Avaya one-X Client Enablement Services software requires the separate purchase of this hardware server. Alternatively, customers can choose to provide their own server hardware platform provided it meets minimum specifications published in the support document Implementing Avaya one- X Client Enablement Services.

Material Code
265905

Price
$15,500

2011 Avaya Inc. All rights reserved.

Why Sell Avaya Mobility Solutions?

2011 Avaya Inc. All rights reserved.

By Selling Avaya Mobility Solutions for Mobile Collaboration Customers Have

Seamless access to Enterprise UC
Access to rich UC services from Avaya Aura Presence, enterprise directory, consolidated histories

Choices, not being locked into a single vendor

Broadest range of supported devices in the industry Smartphones, tablets, PCs, Macs

Simple, intuitive, common user experience across all clients

Choice of clients with consistent user experience On a smartphone to be mobile, on a PC or Mac for remote workers

Increased productivity and cost savings

Single Number/Single Identity/Single Voice mailbox Intelligent, Aggregated Presence Unified/Synchronized Contacts Visual Voicemail Persistent/Synchronized Call Logs Seamless Handoff Between Devices/Clients (bi-directional)
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2011 Avaya Inc. All rights reserved.

Mobile UC Business Case

Cost saving opportunities
Reduce Cellular usage when in-office Seamless bi-directional handoff with deskphone lets users continue voice conversations without any cellular usage/minutes Move Five 15min calls/month to deskphone = 5x15x$0.30/min = $22.50/month Offload to landline; Reduce roaming charges Take incoming mobile calls on free landline phones Take Five 10 min call on your home phone = 5x10x$0.30/min = $15/month Convert outbound mobile calling to inbound - travel globally without ever placing an international mobile call 60 mins @ $5/min = $300 vs. 60 mins @ $3/min = $180. Cost savings = $120 Remove cellular LD charges Mobile LD calling at local rates - remove high cost cellular LD by leveraging least cost routing of enterprise dial plan 10x5min LD calls = $50 vs. $0 Replace corporate assets w/ personal devices (eg. iPhones) Leverage "free" devices by enabling business communications through employees preferred personal phones Leverage Free Minute offers (eg. Fav 5) Move business calls into "free minute" portion of common mobile plans

2011 Avaya Inc. All rights reserved.

58

Mobile UC Business Case

More cost saving opportunities
Downgrade employee service plans and/or options Fewer minutes used can lower service tier Move from $69/month to $59/month = $10/month savings Protect against Fraud Apply office policies/restrictions for mobile use Centralized CDR provides a consolidated view of office/mobile call activity Easily distinguish between enterprise calls and personal calls on mobile billing Use Free Wi-Fi Move all call control, notifications, IM/Presence, directory search and other data traffic to Wi-Fi

2011 Avaya Inc. All rights reserved.

59

Partners Benefit From. Up-Sell Opportunities Cross-Sell Opportunities Increased Revenue

Upgrade path for IP Softphone to one-X Communicator Upgrade path for one-X R5.2/6.0 Upgrade to Avaya Aura Core

Leverage UC capabilities used in office to sell clients (e.g. Presence Services) Integrate with broadening types of end devices found in the enterprise (Mac, iOS)

Add Mobility Applications to UC solution sales Target new customers with Avaya Mobility Solutions Prepare customers for Avaya one-X evolution to Avaya Flare and integration with ACE

2011 Avaya Inc. All rights reserved.

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Training Requirements and Resources

2011 Avaya Inc. All rights reserved.

Training Requirements and Recommendations

Recommended Learning Sessions

Sell: ASC0266WEN Selling Avaya one-X UC Soft Clients Design: 3U00044W Designing Avaya one-X Soft Clients

Authorizations Required

All Avaya Partners who hold UC Sales Authorizations can sell Avaya Mobility Solutions

Certifications

A new ACSS for one-X Soft Clients is in development and is expected to be available in 4Q11

2011 Avaya Inc. All rights reserved.

Take Action!
Educate yourself on Avaya Mobility Solutions Position Avaya Mobility Solutions with all customers Direct customers to the Mobility and End User Clients site where they can listen to a podcast of Nancy Maluso, Avaya VP and industry analyst Nick Lippis http://www.avaya.com/usa/product/mobility-and-end-user-clients Review and download the Avaya Mobility Solutions Sales Tools and Collateral including Marketing Brochures and Customer Presentations posted at:
Avaya one-X Mobile Portal Page: http://portal.avaya.com/ptlWeb/products/P0438 Collateral: http://portal.avaya.com/ptlWeb/products/P0438/AllCollateral

Avaya one-X Communicator Portal Page: http://portal.avaya.com/ptlWeb/products/P0516

Collateral:
http://portal.avaya.com/ptlWeb/products/P0516/AllCollateral

2011 Avaya Inc. All rights reserved.

For More Information:

Product Management Contacts
Avaya one-X Mobile Kyle Klassen, +1 613 356 8249, klassenk@avaya.com Avaya one-X Mobile for SIP iOS Rich LeGrand, +1 908 953 2318, rlegrand@avaya.com Avaya one-X Communicator Brad Black, +1 613 356 8140, blackb@avaya.com Avaya one-X Communicator for Mac OS Rich LeGrand, Avaya one-X Client Enablement Services Praveen Mamnani, +1 303 538 3243, pmamnani@avaya.com

2011 Avaya Inc. All rights reserved.

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Thank You!

2011 Avaya Inc. All rights reserved.