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FUNDAMENTAL POINT
Definition
Or
Making sense out of what we hear
Nature gave man two ears but only one tongue, which is a gentle hint that he should listen more than he talks.
By Unknown
Fact File!
LISTENING FACTS
Fast Facts
We listen at 125-250 wpm, think at 10003000 wpm
Fast Facts
More than 35% of business think listening is a top skill for success
Fast Facts
An average person spends 70% of waking hours communicating , 45% of that listening. 75% of the time, we are distracted, preoccupied or forgetful
Percentage of Communication
Mode of Formal Years Percentage of
Communication
of Training
Time Used
Writing Reading
9% 16 %
Speaking
Listening
1-2 years
0-few hours
30%
45%
DIFFERENCE
HEARING
Physical Passive Natural Hearing is with senses
LISTENING
Physical and mental Active Learned process Listening is with mind
Sensing / Selecting
Feedback
Interpreting
Remembering
Message
Responding
Message
Evaluating
Feeling defensive
Types of listening
Informative Listening-Understand Attentive Listening-Understand, remember, relational goals Relationship Listening-help, improve relations
Levels of Listening
Level 3
Automatic tuned-out mode Dangerous consequences Internal distraction- day dreaming, self dialogue, -ve feelings etc Blaming attitude
Level 2
State of partial awareness Listening to words but not completely understanding the meaning
Information loss
Missing non verbal clues
Level 1
Conscious attention
Understanding
Awareness Respect Sprit of cooperation Integration of verbal as well as non verbal communication
Be Prepared
Take notes Curb the impulse to interrupt Decide when to speak and when to listen Stop multi-tasking, recap, use body language
Listen to content Listen to intent Listen with empathy Demonstrate- interest and attention
Control emotions Sense non verbal messages Monitor your non verbal messages and filters
Stop Talking
Be Patient Hold Your Temper Go Easy on Arguments And Criticism Ask Questions Stop Talking!