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Ademola J. Ajuwon, MPH, PhD Department of Health Promotion & Education, College of Medicine, University of Ibadan Email: ajajuwon@yahoo.com
Definitions
Communication is the process of exchanging or transmitting information, ideas or messages between two or more persons Communication can be done formally and informally; through verbal and non-verbal means Organizational communication refers to the process, context and direction of communication within an organization
Purpose of communication
Inform Educate
Persuade
Motivate Promote
Inter-personal communication
Inter-personal communication within the organization may be through verbal or non-verbal means: Verbal messages involve use of words, non-verbal involves means other than words
Common non-verbal means of communication are: 1. Use of gestures 2. Facial expressions 3. Certain postures or body language 4. Dressing 5. Silence (?)
3.
Conclusion
Communication is an important component of every organization The best approach is to encourage twoway communication method in order to get the best from staff of the organization
Appreciation
Dr. Aderonke Olumide You all for your attention