Technical Communication, Principles and Practice, 2/E

Meenakshi Raman, Group Leader,

Humanities and Management, BITS Pilani, Goa

Sangeeta Sharma, Associate

Professor of the Languages Group at BITS, Pilani
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Chapter 2 Barriers to Communication

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Agenda
Definitions Classification -Intrapersonal

- Interpersonal
-Organizational

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Definitions
Interference in message sent and message received leads to the Noise formation.
Barriers to communication is something that comes in the way of the desired outcome.

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Definitions
When new information is delivered there are chances of communication Gap, because of: -Wrong assumption -Lack of prerequisite Knowledge -Use of technical jargons

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Definitions
Filter is the mental make-up of the receivers to the message
It selectively accepts and rejects information depending on individual perception.

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If communication fails then:

Identify the Problem Find the cause Work alternative solution Opt for the best solution Follow up

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Types of Noise: Channel : mechanical Semantic : meaning

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Types of Barriers
Intrapersonal Interpersonal Organisational

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Intrapersonal Barriers
Causes: Wrong assumptions Varied perceptions Differing background Wrong inferences Blocked categories Categorical thinking
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Interpersonal Barriers
Causes: Limited Vocabulary Incompatibility of Verbal and Nonverbal messages Emotional Outburst

Communication Selectivity
Cultural Variations Poor Listening Noise in the Channel

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Organisational Barriers
Causes:

Too Many Transfer Stations

Fear of superiors Negative Tendencies Use of Inappropriate Media Information Overload
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Tips for effective communication

Always keep the receiver in mind Create an open communication environment Avoid having too many transfer stations Do not communicate when you are emotionally disturbed Be aware of diversity in culture, language, etc. Use appropriate non-verbal cues Select the most suitable medium Analyze the feedback
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