Escolar Documentos
Profissional Documentos
Cultura Documentos
SOLUTION OVERVIEW
isoTracker
Designed for small & medium sized enterprises (<500 employees)
Easy-to-use, quick to set up and competitively priced Meets requirements of ISO 9001:2008
Web-based software
Nothing to install, accessible through any web browser Security guaranteed with encryption and back-ups Upgrades are included and happen automatically
Version control Electronic approval Restrictive access Full history Archive old versions
Define jobs Identify Competencies Build & run tests CAPA Re-evaluate
Competency Testing
Complaints Management
Record & Track Investigate Root cause analysis CAPA Inform complainant
Internal, Process or Supplier Saved Standard Checklists Schedule Recurring audits CAPA Full history
Audits
Ease-of-Use
Designed for non-techies therefore simple and intuitive Simple set-up that requires little training Exceeds requirements of ISO 9001 & ISO 14001 Gradual increase of features as we request them
Technical Support
Webinar training which can be repeated at each renewal Email support with response within 1 business day Extensive online tutorials Extensive help documentation
Pricing
Flat annual subscription fee
Starting at GB 317 (US$ 539) for 1 module with 5 users (+ system admin) Equivalent to GB 0.14 (US$ 0.25) per user per day
95%
Subscription Fee All Other Costs
Implementation
10%
HIDDEN COSTS
FEATURE DETAILS
Document Control
Automatic Version Control ensures that only the latest version of a document is viewable. Prior versions are automatically archived Electronic Approvals with recording of exact details of the approver plus date & time and comment at approval Restrictive Access ensures that viewing, editing, approving of documents and archive access is assigned on a need to basis Automated Routing ensures that document cycle time is reduced at each stage until publishing Audit Trail provides a detailed, time stamped, user identified history of all activity on a document
Customer Complaints
Log Complaint using pre-loaded record of customers, products, process & suppliers. Assign severity level and attach documents Review & Assign Complaint comparing current complaint to prior complaints of similar characteristics. Assign responsibility Investigate complaint by assigning tasks to individuals with required due dates . Record Non-Conformance and Root Cause with Importance level Issue CAPA requests with reply due dates. Automatically escalate if due dates are missed. Accept and close once satisfied with required action and proof of action Close Complaint by assigning to independent individual. Warning message if CAPA request still open
Audits
Create Internal, Process, Supplier or Third Party Audits Construct Checklists using saved checklists or build from scratch Schedule Audits and view calendar of future audits by Auditor. Issue reminders prior to audit start date Scoring flexibility with Pass/Fail or flexible Numeric Grading rules Run Audit online by entering results directly into the checklist. Alternatively, extract checklist and upload results Identify Non-Conformance and Root Cause with importance level. Assign CAPA requests with required due dates. Automatically escalate if due dates are missed. Do the Audit Report and select an Audit Opinion. Solicit feedback from the auditee
Competency Testing
Create Competencies and assign them to Job Roles and Individuals Build Tests for each Competency. Tests may be various multiple choice or answer entry Schedule Assessments and select the relevant tests for the required competencies. Notify trainee prior to start of assessment Run Assessment directly from the trainees account. Tests results automatically calculated with overall assessment graded by Trainer. Identify Non-Conformance and issue CAPA requests with reply due dates. Automatically escalate if due dates are missed. Keep Assessment Records and schedule follow-up assessments
User Administration
Named Users each with a unique username password combination Forgot Password feature that automatically re-assigns and emails new password User Lockout when the incorrect password is used a specified number of times Assign Responsibility to each user based on whether they should have administrative roles to the various modules Encryption of all the important user information
CUSTOMER COMMENTS
More information:
Online Demos: http://www.lennoxhill.co.uk/online-demonstrations.html